Disappointed. I traded in a 2017 Dodge Ram 5.7 Hemi with new tires, brakes rotors and sparkplugs, we made a deal for a 2017 Ford Lariat with 8000 miles less, with the agreement they they put new plugs in ( I asked for Platium Plugs but the sales person said they could not get them even after I said I would pay for them, strange).
Since I was getting ready to move to another state, I traded for this vehilce because the Lariat had Trailer Pro Reverse and Trailer Sway Stablizationl. The truck was also Certified with a 12 Month warranty. While driving the truck home, I noticed two cracks in the lens cover of Instrument Panel, and after getting home, I noted a small bump panel in the rear, I did not recall the bump being there when I bought it before they put the spark plugs in. I called the dealer and asked about this, and the agreeed to replace the cracked lens cover and to bump out the minor dent (Easily reachable, a dendless guy I know say it would have only taken a few minutes for that repair). Also, when I bought the truck, it took be a couple of days to think about it, I read up on the Trailer Pro Assist, and I agree, nice option, however for it to work, it takes more than just hooking it up to a trailer, you have to have these reflector stickers the rear camera looks for so that it can determine that angle of move right or left of wheel turn. When reading this, I asked the dealership if this was in the vehicle, they said they could not find it, so I insisted they provide this as part of the deal. They agreed but said to me it cost them $65 dollars but I could get it off ebay for $25 or less. I said your selling me a certified vehicle with Pro Trailier Assist that has to have the stickers to work. So please provide the stickers as needed. This conversation should never have occurred.
My issued with the dealer came with the fact when I agreed to buy the vehilce, I stated I wanted all maps and sync applications up to date, they agreed. Well I guess up to date means something different to them, turns out I would have to pay $149 dollars for a Sync 3 USB Update or $109 Sync 3 Digital Download. And this was for an update in on May 19th. I bought the vehicle only a couple of days earlier.
When I asked the sales person to fix this I was told they updated it to Sync 3 three to four months earlier, and this was sync 4 and I would have to pay for it, they went above and beyond to make a deal with me. Strange, since the picture I showed him clearly has it as a Sync 3 Update, I took a picture of it and showed him. I said back to the salesperson, excuse me, you said all applications were be up to date, and I showed him the picture again. I said our conversation was over, I picked up my truck, and went to their business office and cancelled the extented warranty I just bought. If I could not turst their word, I sure count not trust the warrenty I just bought.
Yes, $149 dollars is not a big amount, but when you say part of the deal is all applicatons updated, it should be, it should be. Ford makes great vehicles, and I do not judge FMC by this dealership.
If you buy from this dealership, I would recomment you put everything in writing, have them show you the sync updates as being properly done, and go to the site to double check there are no further updates. Trust is earned, and I do not turst this dealership at all.