Northland Chrysler Jeep Dodge RAM

Great Experience I have been taking my car to Northland Chrysler for many years to have maintenance work done on my car. I have over 170,000 miles on my vehicle, and m I have been taking my car to Northland Chrysler for many years to have maintenance work done on my car. I have over 170,000 miles on my vehicle, and my car still drives as if it was new. The mechanics does excellent work. The service manager Jim has always been polite and courteous, if you are not satisfied with the work that was performed on your vehicle, Jim will inspect and assess the problem himself and have to issue resolved. More

Friendly atmosphere Fells like your part of the family..great customer service and very friendly atmosphere.. Scott white took his time and was very informative, he also Fells like your part of the family..great customer service and very friendly atmosphere.. Scott white took his time and was very informative, he also made me feel like my happiness was most important. More

Very professional Great service. I went for a oil change and tire rotation. The service took less than an hour and the service rep kept me informed and explained the bi Great service. I went for a oil change and tire rotation. The service took less than an hour and the service rep kept me informed and explained the bill after service was completex. More

Excellent Customer Eperience When I first walked into the dealership, I requested the best salesperson. I got exactly that!! Gerald McNeal made my first brand new car purchase a When I first walked into the dealership, I requested the best salesperson. I got exactly that!! Gerald McNeal made my first brand new car purchase a memorable one!! Very Professional with one on one support, able to answer all of my questions without hesitation. More

Very satisfied Very helpful and knowledgeable, which made the process quick and easy. I suggest making Northland Chrysler Jeep your first stop when looking for your Very helpful and knowledgeable, which made the process quick and easy. I suggest making Northland Chrysler Jeep your first stop when looking for your next vehicle. More

Proper Customer Service When I approached the service desk two out of three service reps were on the cellphones surfing the internet. I had to wait for one of them to look up When I approached the service desk two out of three service reps were on the cellphones surfing the internet. I had to wait for one of them to look up to acknowledge me. While I was explaining what I need to my service rep a very upset customer approached the desk. Now the customer was In the one that was wrong but the service rep took it upon himself to follow the upset customer outside. I feel that he let his anger put everybody lives at risk. Even his co workers tried to convince him to remain inside. I feel that service rep need training on how to deal with difficult customers and be able to acknowledge mental illness this situation could have ended deadly. My original plain was to purchase the four oil change package however I decided to pay for one and take my service back to the Southfield location. This was my first time at this location on an recommendation from a family member and because of the Manager Shawn Nelson. More

Engaging Me and my family were treated with a lot attention and detail.someone offered information and or if we needed anything throughout the process. .The Me and my family were treated with a lot attention and detail.someone offered information and or if we needed anything throughout the process. .The dealership was busy.We were not left alone .which made it a Your sales team made it a great experience More

Service was great I came in at 11am an was in a rental an back out in about 30 mins, the service team was nice an friendly Jason my service rep was great took all my th I came in at 11am an was in a rental an back out in about 30 mins, the service team was nice an friendly Jason my service rep was great took all my things from one car to another for me, also communicated wit me the entire time about my vehicle.. More

Great service Courtney handled everything quickly as possible. Once I recievrc my keys she helped me clean out my old car. She also set up my radio. Courtney handled everything quickly as possible. Once I recievrc my keys she helped me clean out my old car. She also set up my radio. More

Excellent service Johnathan was very kind he kept me well-informed as to what was going on with my vehicle my weight was not a long waitAnd the car wash was a plus Johnathan was very kind he kept me well-informed as to what was going on with my vehicle my weight was not a long waitAnd the car wash was a plus More