Northside Ford

The reason I had gone to the dealership was to window shop, but after a few minutes I realized Darrin was there to truly help me find a vehicle. He acted attentive and actually listened to what I was loo shop, but after a few minutes I realized Darrin was there to truly help me find a vehicle. He acted attentive and actually listened to what I was looking for and I had already selected a few cars. He gave me the opportunity to view one of my selections, then selected one for me. The vehicle he chose was exatly what I was looking for and fell in love with the SUV. I had never had that type of customer service and genuine assistance as I did that day. More

Michael Farley was very helpful in letting us take our time considering our purchase and explained everything about our new car. He was very "low pressure" in his approach and made my wife and I feel very time considering our purchase and explained everything about our new car. He was very "low pressure" in his approach and made my wife and I feel very comfortable. The finance department person was also very friendly and made quick work of our financing. We feel like we were well taken care of by everyone at Northside. More

This is my second attempt to write an evaluation. This web site has a screwy procedure of having an evaluation written then one must register. I did that and apparently in the process my evaluation was l web site has a screwy procedure of having an evaluation written then one must register. I did that and apparently in the process my evaluation was lost. So here goes again. I have been buying automobiles for many many years but the experience with Northside Ford has got to be the very best. My sales person is Wayne Alderman. He did a wonderful job of ensuring that the purchase process was easy and without the stress normally associated with an automobile purchase. He did everything he could to make me happy in the process. In fact, if it had not been for Wayne I am not sure I would have made the purchase. He kept with us until we found the car we wanted. Jerry Valdez, the finance person, made the paperwork process easy. He explained every form and why it was required. Because of him I made an extended warranty purchase. I rated Northside Ford "great" in every category except price. Perhaps that is not fair to Northside because Ford Motor Company sets the MSRP. But, I feel the price was inflated and there was not much room for substantial discounts. Overall I am happy with Northside and will take my new Fusion Hybrid to them for service in the future. More

Michael was wonderful to work with. He showed professionalism the entire time he was around us. His customer service skills are second to none. He is defiantly a strong asset to Northstar. The professionalism the entire time he was around us. His customer service skills are second to none. He is defiantly a strong asset to Northstar. The overall experience was wonderful and easy for us. I have purchased both of my vehicles I currently have from Northstar and will purchase my future ones. More

I was greated immediately upon arrival at the dealership by Vivian Augon. Vivian did a great job helping me to find the right vehicle at a good price. Vivian answered all of my questions and eased an by Vivian Augon. Vivian did a great job helping me to find the right vehicle at a good price. Vivian answered all of my questions and eased any concerns I may have had regarding vehicle safety. Vivian and the entire staff were geared toward customer satisfaction. I am very pleased with my purchase and highly recommend Northside Ford for your next auto purchase. More

From start to end, great experience. Treated with respect and attention (not like at other dealers here, that all they want to do is sell you the car with out any consideration regarding your needs and don't and attention (not like at other dealers here, that all they want to do is sell you the car with out any consideration regarding your needs and don't want to take the time to help you out.)These guys here at Northside Ford took the time, answered my questions and helped me out. Thank you very much. L. Portela More

Purchased a new Ford Fusion and a used Dodge Caravan. On delivery both cars were not acceptance. Both cars were dirty and not present to us. I returned both cars the next day after the sale. I presented the delivery both cars were not acceptance. Both cars were dirty and not present to us. I returned both cars the next day after the sale. I presented the issues to the manager and both were cleaned on the spot, however after a more detailed inspection at my home all areas on the used car were not addressed. I felt it necessary to clean the used caravan myself, replaced all the tire valve caps. The salesman also did not take us on a tour of the service department. I only found the service department after walking through the dealership while waiting for the van maintenance issue to be completed. During finance we had our two children with us and through the final sales with the salesperson. Both individuals did not mention the children s play area. We could of taken our children there during finance and sales of the vehicles which would allow us to concentrate on the the sale and finance of these vehicles. They also failed to mention the enterprise rental car, cafe, and promotions for the wide screen TV and cancer for cure campaigns near the receptionist. Overall this dealership is average to all other dealerships in the San Antonio area. Defendantly a far cry from the Gunn Honda, our last purchase. More

Michael Salazar was great. He was very professional, courteous. He found the exact car we wanted, the escape xlt in silver with black interior and sync, had the keys ready when we showed up. He was ve courteous. He found the exact car we wanted, the escape xlt in silver with black interior and sync, had the keys ready when we showed up. He was very easy to deal with as well. The management was very courteous as well. More

The sales agents were very helpful, knowledgable and friendly. Overall, I had a good experience. A rating of 4 is due to the financing part of my experience. I was under the impression from Ford's adver friendly. Overall, I had a good experience. A rating of 4 is due to the financing part of my experience. I was under the impression from Ford's advertisement that the Ford Advantage Plan was available for new purchases at no additional cost. When it came to our financing, we put $10,000 down (cash) and financed approximately $7,000. We were not able to finance with Ford Credit at the same rate as other lenders. We were told that it would be a 7.9% interest rate if we were to finance with Ford Credit. The other lenders were between 4-5%. We opted to finance with one of the other lenders due to the additional cost in interest with Ford Credit. However, we were informed that we did not qualify for the Ford Advantage Plan unless we used Ford Credit. I feel that the Ford advertisements are misleading in this respect. I would have liked more information explaining the details of the program. I still question whether we should have qualified for the Ford Advantage Plan. More