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Northside Ford

San Antonio, TX

4.2
1,102 Reviews
Northside Ford is Ford Triple Crown Award winning dealer serving San Antonio and South Texas! With our world class service department and full service body shop we are here to serve your every need. We can help you whether you are looking for a new Ford or a quality pre-owned vehicle.
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12300 San Pedro Avenue

San Antonio, TX

78216

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Showing 1,102 reviews

January 06, 2019

Good but small amount of cash stolen The service department is nice and service representative was good. I purposely hid $6 in center counsel under some napkins. When I picked up the vehi More

by Vati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Britt
Jan 10, 2019 -

Northside Ford responded

We really appreciate you taking the time to leave us feedback on your visit! We hope to be of service to you again! Take care!

January 05, 2019

Good, except they keep putting me under wrong name Good except they keep putting me under wrong name. Came in for recall and oil change..Lisa was friendly but seemed overwhelmed..gave her letter from More

by Mlb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa hernandez
Jan 23, 2019 -

Northside Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We are always looking for ways to improve. Please don't hesitate to reach out if there's anything additional we can do for you.

January 04, 2019

Very professional and friendly service . All questions and services were explained in detail so that I could understand exactly what the service would be and how long it would take. Several More

by PR1028
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Vasquez
Jan 10, 2019 -

Northside Ford responded

Thank you for leaving such a great review and high star rating. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

January 03, 2019

Dino was great to work with. Purchasing a vehicle is generally a very crummy experience. Dino, Robert and David made this purchase a pleasant experience. More

by 2018 F-150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino Urdiales in Sales and Robert Rodriguez in Finance
Jan 04, 2019 -

Northside Ford responded

2018 F-150, thank you for your kind words and congratulations on your new vehicle! Your comments keep us motivated and working hard for all our guests! Thanks again for your business! Take care!

January 03, 2019

Sever ice was very good The service is very good will go back for service and when ready will buy new car Have really like the performance of my Tarus More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Jan 10, 2019 -

Northside Ford responded

David, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 29, 2018

Very good I was treated well at check in and pick up The service was timely Mike kept me informed by phone Every thing was made easy for me More

by Serry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Jan 04, 2019 -

Northside Ford responded

Serry, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're happy to hear that your experience reflected this.

December 27, 2018

Fast Service Great service . Truck was in and out in 2 days for a bad starter and flywheel that had to be replaced. All my trucks are serviced at N S Ford More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rigdon
Dec 28, 2018 -

Northside Ford responded

Bob, thank you for taking the time out of your day to tell us about your experience. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

December 26, 2018

Experience with GregDorris Greg was great. Yes, “Old Guys Rule.” He was friendly, knowledgeable, and willing to go the extra mile for me. I felt comfortable and at no time did More

by Purmac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Dorris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2018 -

Northside Ford responded

Thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

December 21, 2018

explanation of time line on my small v6 ford f 150 Adam explained why it takes longer to change oil on the f150 2.7l v6 compared to the bigger V6, no one has ever explained it to me before,I appreciate More

by bigdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ADAM KOHLER
Dec 26, 2018 -

Northside Ford responded

We really appreciate you taking the time to leave us feedback on your visit! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

December 21, 2018

Hate Ford Service Quick Lane, there are 4 guys at computers in there. One guy calls the next person in line, and apparently they know each other. Guy needs an inspect More

by TLOCPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure. It was the Quick Lane staff and it was the guy at the far right back computer. The guy on the left ended up helping me.
Jan 10, 2019 -

Northside Ford responded

Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Northside Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (210) 525-9800 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

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