Northside Ford

The Quick Lane has been a life saver and knowledge haven in more ways than one. I had a big road trip planned for months and servicing with them was a painless setup, just a phone call where Josue was kind in more ways than one. I had a big road trip planned for months and servicing with them was a painless setup, just a phone call where Josue was kind enough to give me insight and a financial estimate so I wouldn't be fried or anxious about any bit of the process. Communicative, respectful, and kind during a busy schedule and hectic life made me unafraid to call and inquire about potential future visits. These guys are fantastic! More

I had a real good experience with Jerry mathus. Got all expectations and service when buying my 2026 f150 no goof arounds like other dealers made it quick which I traveled 3 hours from home to pick Got all expectations and service when buying my 2026 f150 no goof arounds like other dealers made it quick which I traveled 3 hours from home to pick up what I asked for on vehicle and price wise 100% recommended. Thank you!! More

Northside Ford had my F250 for just over two weeks.   Hubs were grinding/churning and check engine light was on.  Caitlyn was my contact/Service Adviser.  Northside initiated one contact which was to le   Hubs were grinding/churning and check engine light was on.  Caitlyn was my contact/Service Adviser.  Northside initiated one contact which was to let me know it was assigned to a tech.  After that, all communications from them were in response to me having to contact them.  Each time, there was no status readily available in the system which constituted a call back.  The first contact only told me they cleared the trouble code - didn't fix anything, just cleared the code (which can be done at Auto Zone in 5 min).  When I asked if they have even looked at the hub actuator, tested the lines for leaks or even pulled a wheel to look at the hubs, the response was "no - but will communicate that to the tech"????. Caitlyn was off for a day or so and no other technician or service advisor called me like she said they would.  I called back and left a message for the service manager, John explaining the situation and the lack of work.  John did not call me back. Caitlyn called me back and said "your truck is on the rack now, but they can't find anything wrong".  I pulled out of the dealership and within 2 miles, the grinding sound was very apparent.  Within another 14 miles, the check engine light was on again.  So in over two weeks of having my vehicle, they cleared codes.  Never checked the hub actuator component, never tested for leaks, never even pulled a wheel to investigate the issue.  Didn't test, clear or recommend replacing the oxygen sensor to address the CEL - just cleared the code like that's all it needed.  Sure glad I was without my work truck for over 2 weeks.  I'll work to find a local shop who cares about the client and who is competent to do the job. More

Better training for Internet sales people is a must! Starting with answering your phone, clearing your voicemails and most importantly return phone calls!!!! You must do better NAFord! Will be going to Starting with answering your phone, clearing your voicemails and most importantly return phone calls!!!! You must do better NAFord! Will be going to Jordan Ford now! More

Great communication, listened to what I had to say and made sure things were done right and on time! made sure things were done right and on time! More

I sent my vehicle, which I bought there, for some recalls. After a week of no calls or follow ups from Caitlin, I called just to find out that they didn't know how to do the recalls and they wouldn't recalls. After a week of no calls or follow ups from Caitlin, I called just to find out that they didn't know how to do the recalls and they wouldn't gibmve the ticket to a tech that knew how to do it. I asked for a loaner and they gave me the run around a out my insurance. I have full coverage with Progressive. After arguing with Catlin, then arguing with her manager Jon, I then asked for a rental car. They finally booked it at 5:45pm and sent us over there, knowing that they closed at 6pm. They closed on us and we had to go back the next day. Then, after having to pay for a rental, they magically figured out how to fix my vehicle. I finally got my car back but we will never go to this dump ever again. Worst experience ever. Worst staff ever. Dont waste your time here. They cant even do common recalls. More

Hampton Green help me get into a new 2025 Explorer and let me tell you his customer service was top notch. I even bragged to my wife about how thankful I was to get this young man’s assistance. The dealer let me tell you his customer service was top notch. I even bragged to my wife about how thankful I was to get this young man’s assistance. The dealership and finance team were exceptional as well in making me feel welcome. I would definitely recommend this dealership. More

Jordan was very patient answering my questions as I compared other manufacturer’s trucks-‘and eventually decided in a Ranger. I visited this dealer about a half dozen times with numerous phone calls a compared other manufacturer’s trucks-‘and eventually decided in a Ranger. I visited this dealer about a half dozen times with numerous phone calls and messages. He is not a high pressure salesman’s which I greatly sppreciate. I was pleased with the final deal offered. More

Melissa Martinez provided a low-pressure sales environment; over several visits for a test drive, to ask a few questions, and to purchase the vehicle. Highly recommended. environment; over several visits for a test drive, to ask a few questions, and to purchase the vehicle. Highly recommended. More

Return customer Feb 2026: my guy Christian is the best Service Advisor ever. Both my Ford trucks receive top notch quality service. Very loyal to Northside and Christian. Service Advisor ever. Both my Ford trucks receive top notch quality service. Very loyal to Northside and Christian. More