Northside Ford

Professional We have not had any real dealings with the dealership other than the buying process but I can say that experience was handled very well by our salesma We have not had any real dealings with the dealership other than the buying process but I can say that experience was handled very well by our salesman Mr. Ramiro Sepulveda. Ramiro was very professional, courteous, and he went out of his way to answer questions and to show us as many vehicles as was necessary to help us make up our mind. More

Top Notch Dealership Jason Pelmear is a real super star. We have purchased several vehicles, through him and he is very patient and gives you the ability to think through Jason Pelmear is a real super star. We have purchased several vehicles, through him and he is very patient and gives you the ability to think through the entire purchase with ease. Thanks again for another great Ford experience. Can't leave out the Finance expert either. Dino is a super star as well. He represents and leaves the decision to you. Northside you are fortunate to have these guys and I am fortunate to be able to have them to call every time I purchase a vehicle. Sinerely Mark & Terri M More

Easy going My salesman is laid back & professional. Works hard for a win-win experience. Explained in detail how to operate the vehicle controls and other functi My salesman is laid back & professional. Works hard for a win-win experience. Explained in detail how to operate the vehicle controls and other functions. More

Honest, Ethicial, Informed, Knowledgeable, Detailed. Upon leaving the dealership we felt relaxed, informed, and smarter than when we arrived. There was no pressure, just answers and information we neede Upon leaving the dealership we felt relaxed, informed, and smarter than when we arrived. There was no pressure, just answers and information we needed to make our purchase decision. The professionalism and product knowledge was second to none! More

Purchased Ford Focus We came to look and ended up purchasing. Ron stayed with us from beginning to end. He helped us test drive several cars and made sure the price was We came to look and ended up purchasing. Ron stayed with us from beginning to end. He helped us test drive several cars and made sure the price was right. He was great. More

Easy shopping Went here based on the service department reputation. Searched thru Internet pricing and Jason was in constant contact, did not just throw out a price Went here based on the service department reputation. Searched thru Internet pricing and Jason was in constant contact, did not just throw out a price as some other dealerships did. I knew mostly what I wanted and Jason helped refine the selections based on packages. Great help, great service. More

Worst dealership i have ever dealt with. I have several friends who have used them in the past and had a good experience. That is why when it came time to purchase another vehicle we went to I have several friends who have used them in the past and had a good experience. That is why when it came time to purchase another vehicle we went to them. The staff is a pleasure to work with up until the time you have a problem. We were doing everything online as to make it easier for us when we arrived at the dealership. We had our financing in order, had a vehicle picked out, all we had to do was show up sign some papers and drive off. Easy, right??? Here is where the deal went south. I had called our salesman earlier in the day to let him know we would be there at a specific time so that he could get the car through make ready and have everything in order. As we got closer to the dealership i texted him to let him know we were almost there, he replied okay see you soon. A few minutes later he called and told me the car we wanted had just sold, what? I called you earlier to make sure you had it ready to go for us, what happened? He didnt offer an excuse except to say we have 40 other salesman and they sell cars. Then he told us that he had to run to another dealership to pick up a car and that he would be back in 45 minutes. Again he knew we would be there at a certain time and he is leaving, really? We should have turned around and went home, my wife knew something was not right. We ended up at the dealership anyway to see what else they had that she might like. She didnt want to be there so she didnt care what they had. Salesman finally shows up and tries to find her another car. He found a nice vehicle for her and we checked it out. Price was higher than we wanted so we asked if they could work the price down, afterall they sold the vehicle we were there to buy and he left to go get another vehicle for another buyer. They couldnt do anything with the price, finance director had already went home for the night. The salesman said that it would be monday before anything could be done, we were there on a friday evening. How do they sell cars on the weekend if no one is there that can make a decision??? Interesting... We asked to talk to a manager, only manager available was the sales manager. I asked him why if there is a deal in place do they not hold cars. He said that they dont because sometimes people dont show up and if someone is there in person to buy it they sell it. Okay i can understand that, but you have all of my paperwork, you have the financing in order, and i stayed in constant contact with the salesman the day we were supposed to pick the car up. He didnt care, he was of no help. I asked them how they sell cars through their internet department if they dont hold cars. All i heard was crickets, not one person could answer that question. We left that night feeling like that a bait and switch had just been pulled. We will never recommend Northside Ford to anyone. Luckily we found the exact vehicle my wife wanted at another dealership and bought it within hours on a saturday for less money. More

First time I met Hector "Hugo" Vasquez was when I drove down from Austin to pick up my truck. We met via email and went back and forth over trucks/options/tow capacities etc. until I found was when I drove down from Austin to pick up my truck. We met via email and went back and forth over trucks/options/tow capacities etc. until I found the exact truck and configuration I needed - and luckily he had the one I wanted on the lot. Had a deal going up here in Austin but when that deal went South - well so did I - right down to Hugo at Northside Ford. Very happy with my experience with Richard Powell in finance (Thanks Richard) but will have to say Hugo went above and beyond to work out my deal - and I'm very happy with my purchase. More