Northside Ford

Don't go to this dealer for service! We waited a month for our scheduled appointment for recalls. We only have 1 vehicle and they don't have loaners so we had to rent from their "in hous We waited a month for our scheduled appointment for recalls. We only have 1 vehicle and they don't have loaners so we had to rent from their "in house" rental company. Unfortunately they still hadn't gotten to our vehicle 5 days later. At that point we had to pick up the truck because we couldn't afford to pay daily rental fees waiting for them to get to our vehicle. The service department wasn't very concerned about our issue with their scheduling and we were told that it was just the way it was. We called another dealer who will be coming to our house in a few days with their mobile unit. More

2019 Expedition was shifting rough, again; the dealership had made a repair 25k miles earlier. During this recent experience, the vehicle was in the shop for 52 days (7 week and 3 days). It spent approximat had made a repair 25k miles earlier. During this recent experience, the vehicle was in the shop for 52 days (7 week and 3 days). It spent approximately 35 days in queue to be seen (their policy dictates it must be physically present to be in queue). Everything about the experience took longer than expected. I was told it was #1 in the queue for a week. The repair timeline kept slipping. The service advisor and I recall conversations we had much differently. I do not feel the service advisor was honest, making up narrative that defended their poor service. Getting updates on the vehicle was challenging: text messages were seldom responded to, phone calls were disconnected several times while on hold, and updates were always customer initiated. I have learned through tough experiences what I could have done differently and provide the following advice for anyone currently considering this maintenance department: 1) reconsider this maintenance department, 2) call the Ford help line to get an advocate for your vehicle if you are not getting the service you expect, 3) ask for frequent updates on queue position and repair progress, 4) document all discussions, and 5) take pictures of vehicle before dropping off your vehicle to document condition. Advise for the maintenance department: 1) be straight with your customers, 2) consider a virtual queue so customer vehicles do not sit for so long untouched, 3) improve repair efficiency, and 4) improve customer service with better communication. More

I have been purchasing vehicles from Jason Pelmear at Northside Ford for my business for over 10 years. He is very knowledgeable and will make sure to find exactly what you are looking for. Always a plea Northside Ford for my business for over 10 years. He is very knowledgeable and will make sure to find exactly what you are looking for. Always a pleasure working with them! They work hard to find the best rates and options for their customers. I can't recommend this dealership enough!" Thank you Jason!! More

Yet another Ford dealership gouging customers with dealer markups. Greedy owners, greedy managers, greedy salesman who aren't interested in customer service, just taking your money. $15,000 markup on an F2 markups. Greedy owners, greedy managers, greedy salesman who aren't interested in customer service, just taking your money. $15,000 markup on an F250. Smart azz comments that if I want to pay MSRP, come down to the dealership and order one direct from Ford. There are dealers out there that don't do this folks. Call around. More

I have now bought 4 vehicles with Marty at Northside Ford. Marty know the Ford product line and is a good listener. Ford. Marty know the Ford product line and is a good listener. More

On July 17 ,2023 I took my 2020 F250 for service after making an appointmentThe service person told me it would be 1 week. It has been almost 2 weeks and my truck has not been touched. They keep lying to making an appointmentThe service person told me it would be 1 week. It has been almost 2 weeks and my truck has not been touched. They keep lying to me that they don’t have a tech to work on my truck, they are dishonest and unprofessional. They also said they had 24 vehicles ahead of me 7 days after having the truck in their possession. I honestly lost trust and respect for their brand. Today is July 29 ,2023 and I still don’t have Mr truck. The issue is an door actuator. More

Worst service department. My car has been sitting at this dealership for six days for a warranty repair which to them is not a priority. They do not provide with a loaner or My car has been sitting at this dealership for six days for a warranty repair which to them is not a priority. They do not provide with a loaner or rental until they supposedly diagnose the problem which could take several days or weeks, apparently. Do yourself a favor and take your car somewhere else. I heard blue bonnet ford is way better. You have been warned More

Stay far away. Bought a 2020 Escape from them. Just found out they lied and deceived us. Payed over $2000 for extended warranty that they claimed Ford insisted on a Bought a 2020 Escape from them. Just found out they lied and deceived us. Payed over $2000 for extended warranty that they claimed Ford insisted on and that was a lie. Also said we had 0% intrest but they back ended 3.18% on the loan. Went to Southway Ford and they showed us how Northside screwed us. Looking for a lawyer to sue them. More

Absolute worst service department ever! Made appointment for service, back-up camera not working. Brought in the car and they said it would be 7-10 days the electric department of service Made appointment for service, back-up camera not working. Brought in the car and they said it would be 7-10 days the electric department of service. They wanted me to leave my perfectly drivable car just sitting on their lot for 5-7 days waiting to be diagnosed! This is my third time going to Northside, and each time has been a total disaster. Never again. More

Just called Northside ford service department. After 24 rings someone picked up and said she would transfer me to the service department. After about five minutes of listening to recordings about After 24 rings someone picked up and said she would transfer me to the service department. After about five minutes of listening to recordings about how great they are to work with and still no pick up …………….. I gave up. More