Northside Ford

My wife and I walked in to Northside Ford after visiting 2 other dealerships (GMC & Chevrolet), because a close friend said I really needed to check out the new Ford F150 Platinum Eco-Boost. I was skeptica 2 other dealerships (GMC & Chevrolet), because a close friend said I really needed to check out the new Ford F150 Platinum Eco-Boost. I was skeptical because I have always been a GMC & Chevy buyer. We were approached by Chris Brand and I told him what we were looking for. We all jumped into the golf cart and went in search of the "truck". My first impression was that it looked really nice. Chris Brand explained some of the important features and then we went for a test drive. I was amazed at this truck and truly surprised, so I began asking Chris all kinds of questions about it. He was so imformative and knowledgeable, and was able to answer all of my questions in detail. He was excited about the truck, in a laid back sort of way, offering imformation without being overbearing. I was so impressed with the truck and Chris, that I was ready to look at the numbers. Chris made it happen! I traded in my Silverado and am now a truly satisfied owner of a Ford F150 Platinum Eco-Boost. Thank you Chris for making my purchase a truly pleasant experience. J Sawyer More

They were very professional. They worked with me even after I had to stop the deal the first time. I told them if I was to trade that I would be back to them. So I went back to them and we made a deal th after I had to stop the deal the first time. I told them if I was to trade that I would be back to them. So I went back to them and we made a deal that I was happy with! This is a good place to deal with. Mike Lozano was the closing salesman and helped me out a lot! I wish them all the best in future sales! Aubrey Shipman More

I give Victor Torres this rating because he didn't attack us like most do so that was comforting. He was also very informative about all of the details of the truck. He sold us on because he was very informe us like most do so that was comforting. He was also very informative about all of the details of the truck. He sold us on because he was very informed in what he was doing. I wouldn't have give him any rating short of this. More

I contacted Northside Ford via the internet. I received a response almost immediately. Although there was a delay in my visiting the dealership (work commitments), Northside Ford met me immediately on the a response almost immediately. Although there was a delay in my visiting the dealership (work commitments), Northside Ford met me immediately on the day I called to visit. Dino Urdliales was the gentleman with whom I corresponded via email. I called and he was not at the dealiership at the time I wished to meet him. Dino told me that Marty Martinez would help me and Mr. Martinez most certainly did. Mr. Martinez was incredibly charming, calm, completely NOT pushy in the slightest, patient and accommodating. Mr. Martinez is affable and accessible, and I'm glad I was able to work with him. Out of years of practice, I call him Mr. Martinez as a sign of respect. He always asked me to call him Marty! Northside Ford is huge, comfortable, and inviting. A highlight was getting to meet Tony Franklin! Both Mr. Franklin and Mr. Martinez answered every conceivable question we had and thensome. I purchased a Ford Edge and Mr. Martinez went to great lengths to find the precise vechicle I wanted. I waited for the vehicle to arrive from Houston, and it was completely worth the wait. When it arrived, Mr. Martinez ensured that I understood every element of it. In fact, I drove back to Northside Ford later that evening with some questions on my Sync options and Mr. Martinez walked me into his office and we researched it on his office computer. Mr. Martinez did not indicate in the least that he was inconvenienced by this whatsoever. THAT is service. I would not hesitate to refer anyone to Northside Ford. Mr. Martinez explained that once the car leaves the lot, the relationship does not end. He truly treated us like a part of the group, and we will return in the future as needed. More

Our experience at Northside Ford made car buying easy, efficient, and actually fun. The sales reps helped us look and test drive until we found our perfect car. They were always patient, and seemed to e efficient, and actually fun. The sales reps helped us look and test drive until we found our perfect car. They were always patient, and seemed to enjoy going to get the next set of test drive keys. The qualification, trade in and purchase process was simple. I especially loved the playground in the waiting area to entertain out restless child. More

My wife and I were looking for a vehicle so we shoped at Northside ford. Well we puchased her a vehicle our sales guy was Ryan Sandvig, Ryan made our car buying experience effortless in our part he went ab Northside ford. Well we puchased her a vehicle our sales guy was Ryan Sandvig, Ryan made our car buying experience effortless in our part he went above and beyond and made sure we got what we asked for. We found what we wanted for our family and the deal was done. I have never dealt we a dealership that made car buying so simple and quick and customer service was great. I went back to Ryan 5 days later and purchased a truck from him. Ryan's customer service was above and beyond. I recommend Ryan to anybody who is looking to buy a vehicle. He will make your car buying experience be a great one. More

I was misled on the purchase of a truck, told that it had capacities which exceeded the actual specifications of the vehicle. Purchasing a tow vehicle was the primary reason for my visit, and Larry Ramirez f capacities which exceeded the actual specifications of the vehicle. Purchasing a tow vehicle was the primary reason for my visit, and Larry Ramirez first told me that it was safe to tow beyond the stated specifications of the vehicle because the Ford engineers know people will do it anyway, so they build in some padding. He also repeatedly assured me, when I asked directly that the vehicle we were purchasing could pull the 11,300 lbs in the marketing material. After the sale it became evident that our truck did not have the proper configuration, and the dealership was unwilling to help or offer alternatives outside of me trading in the truck at a nearly 35% loss and buying a new vehicle. More

How can you describe one of the best of the best. There are sales reps and Sales Persons. A SALES PERSON is clever, understanding and above all he listens to the prospective buyer. He does not push a lemo are sales reps and Sales Persons. A SALES PERSON is clever, understanding and above all he listens to the prospective buyer. He does not push a lemon, he is polite and truefull. He is looking to see a prospective buyer as a satisfied customer. That is the quality of a refined sales person. In that case give my vote to William Robert Johnson. respectfully, Raul G Macias Maj USA ret More

Ryan was extremely professional and helpful in my truck purchase. I found the truck I was interested in listed on AutoTrader.com. I live in Odessa,Texas(about 300 miles from San Antonio) and talked to Ryan purchase. I found the truck I was interested in listed on AutoTrader.com. I live in Odessa,Texas(about 300 miles from San Antonio) and talked to Ryan via telephone. I flew to San Antonio the next morning where Ryan picked me up at the airport. When we got to the dealership, the truck was exactly what I was expecting. Ryan and the staff at Northside Ford were very friendly and made my truck buying experience a pleasent one. My trip to San Antonio to buy my Ford F-150 Platinum was well worth it and I would highly recommend Ryan and Northside Ford to anyone looking for a car or truck. More

Ryan was very helpful with us during our search for a new truck. We were originally searching for a preowned truck with low mileage, but after talking to Ryan and shown the incentives for a new truck, we le truck. We were originally searching for a preowned truck with low mileage, but after talking to Ryan and shown the incentives for a new truck, we left to think about it. No pressure from him at all to make the deal right then and there. We came back later in the evening and told hom what we wanted to pull the deal together and he made it happen. We didn't rate the 'price category above because we didn't want it to hurt him in any way, but honestly, vehicle prices nowadays really don't need to be so high in our opinion. We just couldn't bring ourselves to answer "great" on the price-we would have loved to pay $5-10 thousand less! Who wouldn't?!?! More