Northside Lexus

The service was fast and the people most kind. I went in for my 5000 mile check up and also to have a scratch on my back left rim repaired. All was done very quickly and competently. for my 5000 mile check up and also to have a scratch on my back left rim repaired. All was done very quickly and competently. More

Routine 5,000 mile service. I asked them to check the noisy break pedal. They said the noise was normal. I'm surprised and disappointed since all other interior sounds and surfaces are quiet and soft. noisy break pedal. They said the noise was normal. I'm surprised and disappointed since all other interior sounds and surfaces are quiet and soft. More

From beginning to end the level of service provided was exceptional. My tight work schedule did not afford me much time to drop my car off at the dealership for a second opinion and wait for service to be exceptional. My tight work schedule did not afford me much time to drop my car off at the dealership for a second opinion and wait for service to be completed after receiving an expensive laundry list of 'recommendations' from a neighborhood service shop. Mark kindly arranged for a convenient car swap at my office before having Kyle complete a full work up including a thorough vehicle history check for previous repair and maintenance discoveries. After completing a full car inspection I received a follow up promptly with an honest assessment, discounting many items on the aforementioned list of recommendations from the neighborhood shop. Kyle made certain to make me feel comfortable with the service taking place and also left me very informed regarding future needs. Car troubles seem to appear at the most inconvenient times but Northside Lexus made it a breeze. Thanks so much! More

My service experience was outstanding. Dorothy Sausley is and has been very professional and accomodating. I was late for my appointed time but Dorothy still assured me that my Lexus would be ready by my is and has been very professional and accomodating. I was late for my appointed time but Dorothy still assured me that my Lexus would be ready by my requested time of 1:00pm. She took care of me quickly and efficiently and provided answers to all of my questions. The kind of service I received from Dorothy and others at Northside Lexus is most appreciated. As for Dorothy Sausley, she gets an A+. More

I always get good service at Northside Lexus. It makes me feel good to know that my car is in capable hands. It isn'at a problem with me, because I've cleaned it up, but it could be with some customers, me feel good to know that my car is in capable hands. It isn'at a problem with me, because I've cleaned it up, but it could be with some customers, There was some grease in two different spots on the driver's side of my seat. Didn't notice it until I got home. Again, not a problem with me , but felt you would like to know. More

I said OK for the price, but I am certain that for the labor and parts that I received, it was a more than fair price. I am sorry. I am a little old lady who knows nothing about the work involved. I do labor and parts that I received, it was a more than fair price. I am sorry. I am a little old lady who knows nothing about the work involved. I do want to say, that coming to the Lexus Service Dept is a good & even fun experience! Thank you! More

The dealership always does a great job. Everyone concentrates on doing the best job they can, and they take pride in their work. Consistent good service. concentrates on doing the best job they can, and they take pride in their work. Consistent good service. More

Service rep Jackie was friendly and efficient. I came in for an oil change, but Jackie checked the service history on my wife's car and said an oil change wasn't necessary.This is the first time that I have for an oil change, but Jackie checked the service history on my wife's car and said an oil change wasn't necessary.This is the first time that I have been told a requested service at an auto dealership wasn't necessary. I had the tires rotated and was on my way. More

I had a very strange noise coming from the front of my CT 400. It turned out to be a rare problem that took a week to get parts and fix. Jeff kept me up to date with what was happening every step. I had a 400. It turned out to be a rare problem that took a week to get parts and fix. Jeff kept me up to date with what was happening every step. I had a loaner car the entire time so no worries there. More

Great service, as a loaner car was dropped off to my house, and my car was repaired during the day. I chose to pick it up at the dealership, though they were willing to drop it back off to my house. A house, and my car was repaired during the day. I chose to pick it up at the dealership, though they were willing to drop it back off to my house. Also, they arranged for a tech to come to my house to program the car's garage door openers to our 2 garage doors, at no charge. Excellent customer service. More