Northside Lexus

My daughter and I were driving from Houston to Dallas when her car broke down due to faulty repairs by another auto repair shop (service King - Dallas) Sewall Lexus in Dallas directed us to you all and w when her car broke down due to faulty repairs by another auto repair shop (service King - Dallas) Sewall Lexus in Dallas directed us to you all and we were so happy to be given a loan car and have all necessary repairs done there. Thank you! Marie Crowe More

As always excellent service, especially with my service rep Pat Pendergast, it it after the service I have issue with. Please impart on your mechanics on how important and a matter of life and death on do rep Pat Pendergast, it it after the service I have issue with. Please impart on your mechanics on how important and a matter of life and death on doing RESPONSIBLE maintenance and or repair on customer vehicles. My issue is after my 135K service and suggested repair on Fuel Injector Flush was that the next day leaving my home my RX330 suddenly died in the middle of the street as I pulled out of home driveway. After repeated ignition starts my suv would not start and with the help of a good samaritan was able to push the vehicle out of the street and had it parked in front of my house. The good samaritan noticed that he could smell gas under the suv and thats when I did too. I could not risk trying to start my suv again for fear of it catching on fire. Luckily this problem happened doing a regular business day and while the dealership was still open. Being a AAA member I called for a tow to the Lexus Dealership. Pat as usual took excellent care in getting my suv fixed up again quickly. The problem was that the fuel line was NOT PROPERLY installed right and it popped out. And luckily for me it happened while just pulling out of my home driveway and not on the Freeway cause the car just died and the steering wheel locked up and I could have been in serious trouble. I was also blessed that my wife and 3 year-old daughter was not with me at the time of the suv failure. My family depends on our vehicle because we are a One car family. Mistakes and errors happens that the fact of life but some are just to costly to let happen and the consequences deadly. Rest assured I will continue to use your dealership for future maintenance and upkeep. I have even recommended Pat as a rep for a colleague working with my wife whom is looking to establishing a service & upkeep relationship, she drives a Lexus too. Thank you, Ivar Orallo More

I came in for an 50K oil change and received a 360 world class inspection. The facility is great and the services was super! Thanks class inspection. The facility is great and the services was super! Thanks More

Quick turnaround, comfortable waiting room, good coffee and soft drinks, friendly help, excellent service, attention to detail. Is there anything more can I ask for? and soft drinks, friendly help, excellent service, attention to detail. Is there anything more can I ask for? More

The worst part of this whole experience is submitting my review. I tried to submit it and everything was erased - and I had an excellent review written. I'll try again! I can not say enough good things review. I tried to submit it and everything was erased - and I had an excellent review written. I'll try again! I can not say enough good things about Felipe Lozano, the representative with whom I dealt when bringing in my Lexus for body repair. He was very courteous and friendly, and promptly took care of our needs. My husband is much more critical of work done that we are paying for than I am, but Felipe had the utmost respect for what he had to say and acknowledged what he pointed out, and then took care of it. Actually, everyone with whom we have dealt at Northside Lexus has always been very courteous and helpful. We also have high regards for Brent Penn, the salesman with whom we have worked, another asset to your company. More

The service and friendliness of the staff was excellent. Jeff Pettipher, my advisor, took time to explain the service and answer my questions. Also, the front desk staff were courteous and professional. Jeff Pettipher, my advisor, took time to explain the service and answer my questions. Also, the front desk staff were courteous and professional. More

Northside Lexus service is accommodating, prompt and friendly! The work is excellent and worthy of the Lexus name. thank you for asking, Eli have a great day friendly! The work is excellent and worthy of the Lexus name. thank you for asking, Eli have a great day More

The collision department staff were friendly, attentive, and courteous. The repair work was excellent. There is no evidence of the damage. The department handled all of the insurance paperwork with the othe and courteous. The repair work was excellent. There is no evidence of the damage. The department handled all of the insurance paperwork with the other person's insurance company. It was convenient to have the rental car available onsite. Omar called to keep me informed of progress during the repair and notified me when the last work was being completed and when the car would be ready for me. The car was clean and ready when I arrived. I am extremely satisfied with the customer service and repair work. More

The service is great and they are always friendly. I am impressed with the service departments attention to details. The staff is friendly and helpful and they make sure you are comfortable while you wait. impressed with the service departments attention to details. The staff is friendly and helpful and they make sure you are comfortable while you wait. More

Good service, timely completion, friendly faces to communicate with. Long time customer at this location as well as Westside location. With two new Lexus in our driveway, will see you often. ps - tho communicate with. Long time customer at this location as well as Westside location. With two new Lexus in our driveway, will see you often. ps - though I know you will always give great service I will not complete this survey again - not user friendly. More