Northside Lexus

Love, love, love Service at this dealer always exceeds my expectations. Every time I go in , I'm greeted with a smile. This is my 3rd Lexus from this dealer. Service at this dealer always exceeds my expectations. Every time I go in , I'm greeted with a smile. This is my 3rd Lexus from this dealer. More

Condescending Representatives I bought my car at this dealership and have had it serviced here for two years, this car and the previous 2016. I have always given them 5 stars for s I bought my car at this dealership and have had it serviced here for two years, this car and the previous 2016. I have always given them 5 stars for sales and service in the past. I don't know if there has been a change in management, technicians, or something else, but it was quite the unpleasant experience. To begin with, the loaner car was dirty and had a bad odor. I don't know how to describe except dirty - dirty clothes, old fast food bags, I'm not sure. But I was in a hurry, so I accepted it. I had spent about an hour waiting, talking to the technician, and taking a test drive with the technician. Of course I could not reproduce the problem I was having. I had been parked on an incline two days prior, and when I tried to put my car in reverse, it made a very loud thumping sound and the engine revved , but it did not go into gear. It was the third try before it would go into gear. Since I could not reproduce the problem with the technician, my service advisor, Annika, wanted to send me home.His reasoning being there's nothing wrong with the car. I insisted that I needed further investigation, so he reluctantly kept my car for the weekend. On Tuesday, he called to let me know I could pick up my car since there was nothing wrong with it. I was to believe that thumping and inability to change gears are normal in automobiles. His attitude was condescending and I am quite sure he would never have spoken to my husband in that tone. I complained, and I was transferred to Todd Sylvester, and he took condescending to a new level. He attempted to patiently explain to the little lady the torque involved in shifting gears on an incline.I finally stopped him and told him a had taken a year of physics in college and I had a rudimentary understanding of force and motion. Todd called back and at rush hour traffic and told me that he checked it out, there's nothing wring with it, and I can pick it up. The problem is unresolved and they still insist there is no problem. Beyond the service issue, the customer service issue is much larger. More

Excellent The service center is very nice and accommodating as well as everyone at the dealership and service center has always been very knowledgeable and plea The service center is very nice and accommodating as well as everyone at the dealership and service center has always been very knowledgeable and pleasant. More

20,000 SERVICE Everything was very smooth and organized. Could not ask for more professionalism. I do not go anywhere else but here for my service needs...Thank yo Everything was very smooth and organized. Could not ask for more professionalism. I do not go anywhere else but here for my service needs...Thank you Northside Lexus!! More

30,000 Miles Service I highly recommend Zee Khan, Service Consultant. Whatever he promised me as far as time and service he did it for me. I purchased my Lexus RX 350 from I highly recommend Zee Khan, Service Consultant. Whatever he promised me as far as time and service he did it for me. I purchased my Lexus RX 350 from Northside Lexus, since then I am taking my car there for service. They are good but Zee provided me with exceptional service. He is so knowledgeable and professional. Thank you!!! More

Perfect Car, Great Customer Service Donnie Holcomb was very friendly and professional. I also had a good experience with the finance department. Everyone answered my questions and made t Donnie Holcomb was very friendly and professional. I also had a good experience with the finance department. Everyone answered my questions and made the process of buying a car a very smooth one. This is my first Lexus, and I look forward to a long relationship of service and repeat business. More

Excellent service Professional and courteous treatment from the time I arrived. Identified the problem quickly and were able to fix the car without delay. Highly recomm Professional and courteous treatment from the time I arrived. Identified the problem quickly and were able to fix the car without delay. Highly recommend service and will return. More

Terrible service! 1.0 star rating 1/24/2018 1/24/18: I am 52, and I have been dealing with and driving Lexus cars since they first came out (1 gs300 and 3 Ls430), 1 1.0 star rating 1/24/2018 1/24/18: I am 52, and I have been dealing with and driving Lexus cars since they first came out (1 gs300 and 3 Ls430), 1 sc430). After working my job of 30 years, I even sold cars for 2 years and own several classic cars. So my point is I know cars and the cars business. Saying that I must say the service I got form Westside Lexus is the worst I have ever had. I live in St. Louis and found a low mileage 06 Ls430 (50,074). The service history was excellent, the car fax was clean, and it even was a 1 owner car that was regularly served at Westside Lexus. The car was for sale at MBK Auto Group (they purchased it from Westside Lexus.). I had them send me a copy of the title, and was able to find and talk to the original owner, who assured me the car had never been in a accident or flooded. So, since the car was regularly served at Westside Lexus I ask MBK would that take it to them and have it checked out for me. THEY HAD NO PROBLEM TAKING IT THERE. So, my next step was to call Westside and explain to them that I was having the car brought to them, and I live in St. Louis, and to really look the car over for me. So, I agreed to have the a oil change which came with a "WORLD CLASS INSPECTION". (Since owning Lexus cars, this is always done and recommendations are given with service). Once the car arrived, I was given a call to let me know it was there, and a day later to let me know the service has been done. I was told that it was really a nice car, and what they "observed", was: washer fluid low, next service check brakes, Throttle body is clean, and all tires require inspection next service. I even asked the service guy would you buy this car, and he replied, Yes I would. So feeling good about the car I paid for the service, and notified MBK that the car was finished, and for them to set up shipping. Here where things get interesting........ When the shipping guy dropped the car off it had 51,001 miles on it ( 27 MILES SINCE LEAVING THE DEALERSHIP). When the car arrived it was around degrees, so I let it run for a while and checked it. The first thing I noticed was a burning oil smell. Next, I noticed the cars heat never got warm. So I left for work, and checked the radiator the next day and found the overflow BONE DRY. I also noticed oil spots in my drive way. So, now I'm getting worried. So I called the Lexus dealer here and set up an appointment (could not get me in for a week). I noticed it was leaking oil pretty bad (Made a mess of my driveway). So I watched the oil level closely, and waited for my appointment day. Since I would need a safety inspection I told them to go ahead and do it (this is the same inspection and printout that should have been done at Westside.) After looking over the car they called me into the service area and this it what they found: (I video recorded everything) 1) Replace right front lower control arm bushings $597 2)Found both valve cover gaskets leaking $600 3)Hood struts no longer supporting the weight of hood $468.88 4) Recommend timing belt and water pump based on manufacture standards regarding Time. $1525 5)Replace front and rear brakes $437.00 x2 6)Found coolant reservoir/radiator low 7) FOUND DRAIN PLUG TO BE FINGER TIGHT AND LEAKING OIL. All together $4438.79 Now if they would have did what the Lexus Dealership did here in St. Louis I would have had the option of backing out of the deal, get the car at a reduced price, or have the selling dealership fix the problems. So, this is when things got worse. I called and talked to the service manager for a hour, and he stood by the fact that "we don't do pre- purchase inspection". I understood that, but what about the as stated "World CLASS INSPECTION" you did. His reply was that is not an inspection! I'm thinking ARE YOU SERIOUS!!!!!!!!!! Next, I talked to Brett Aldrige, and his reply was: "In the 27 miles that was put on the car between the car leaving here and arriving to you, we have no idea what was done to the car. The shipping company could have pulled the car from the trailer and unloosened the drain plug". ------ When he made that statement I ended the conversation with him.----- I guess they took the anti freeze from the radiation as well! This is a case of someone in service dropping the ball. Instead of just admitting the mistake, and helping out the customer, they choose to do nothing. Some one just went down the "Passed Tasks" list and check off things, and did not check them. And if this was done to my car, I"m sure its gonna happen again. So, now I'm dealing with Lexus customer service. Monique was very nice, but informed me there is nothing they can do since the dealership is not owned by Lexus. Next, I talked to the service manager here in St. Louis, and he is going to see if he can help in anyway. But as far as the service I got from Westside Lexus, if was the worse, and far from what I used to when dealing with Lexus. More