Northside Lexus

Service Arrived at lunch time so was a bit of a wait to get someone to assist me. They called my husbands cell instead of coming to find me in the waiting are Arrived at lunch time so was a bit of a wait to get someone to assist me. They called my husbands cell instead of coming to find me in the waiting area. More

Thanks! Waited on my vehicle for 10K maintenance. The projected 1-1/2 hr wait was actually just an hour even though I expected it to be 2 hrs based on how bu Waited on my vehicle for 10K maintenance. The projected 1-1/2 hr wait was actually just an hour even though I expected it to be 2 hrs based on how busy the waiting area appeared. I appreciate the fact that they are respectful of my time. Thanks, Northside Lexus! More

Love Northside Lexus!! Northside Lexus is the only place I would go to for service! I have been going there for 15 years and hope to be going for 15 more! Northside Lexus is the only place I would go to for service! I have been going there for 15 years and hope to be going for 15 more! More

Schedule Maintenance My appointment easily arranged and changes (twice). The staff was very courteous. Their services were prompt with complimentary loaner car. A very My appointment easily arranged and changes (twice). The staff was very courteous. Their services were prompt with complimentary loaner car. A very consistent and positive experience. More

Unscheduled Maintenance My vehicle had a weekend on-road maintenance issue and I went to Northside on Monday without an appointment. Dorothy Sausley did not miss a beat putt My vehicle had a weekend on-road maintenance issue and I went to Northside on Monday without an appointment. Dorothy Sausley did not miss a beat putting me into the queue, offered me a loaner (I used the office instead) and I was provided a full in person debrief of their findings and recommendations. The computer issue required Lexus involvement, and that process was explained to me as well. Could not have been happier. More

Conscientious and thorough service I was satisfied with the service and overall evaluation and only wish the brake pads and belts would have lasted longer, but understand the time facto I was satisfied with the service and overall evaluation and only wish the brake pads and belts would have lasted longer, but understand the time factor just as in a human. More

Top notch service I have been driving a Lexus for some 13 yrs now (different vehicles) and have always had excellent service. The servicemen are courteous and respectf I have been driving a Lexus for some 13 yrs now (different vehicles) and have always had excellent service. The servicemen are courteous and respectful. I feel that I can trust them to be honest regarding recommended repairs and not try to take advantage of a woman and senior. They keep me safe on the open road. Thank you. More

An outstanding experience (10k service on GX460) Dean Kyllo and his team provide the best service I have ever had at any dealership. Highly professional, they really know their product, and excel at Dean Kyllo and his team provide the best service I have ever had at any dealership. Highly professional, they really know their product, and excel at dealing with people & addressing any and all concerns. More

Flat tire on a Friday afternoon I had a flat tire in Conroe. Limped to Northside Lexus on my spare. Called ahead and told them I was coming for a new tire. Upon arrival they were wai I had a flat tire in Conroe. Limped to Northside Lexus on my spare. Called ahead and told them I was coming for a new tire. Upon arrival they were waiting for me and got me in and out quickly. Outstanding service on a Friday afternoon at 5:30 pm! Always impressed by this dealer's customer service. More

5000 Mile 1st Service Arrived earlier than appt. they completed service promptly washed car and met with tech to learn more about features and navigation question. Only min Arrived earlier than appt. they completed service promptly washed car and met with tech to learn more about features and navigation question. Only minor negative was the purpose of the first service was to rotate tires. While driving the next day, I noticed that three tires matched in pressure at 36 lbs and one was 50 Lbs. I'm glad I only had to let air out as opposed to add. No adverse outcome and thank goodness for the TPS system More