Responded to online ad for a Kia Sportage for $15,995. Made an appointment & received confirmatory email listing the price. When I arrived, salesman told me that the car was not available at that price. I showed him the email from the dealership. He said that he did not recognize the name of the person who wrote the email. I asked if he thought I made up the email and the discussion became heated. He then wandered around the lot for about 15 minutes and could not find the car. I asked for his card and asked him to call me when the car was located. He did not give me a card (What salesperson does not have a card?) and asked me to write down his name and number, which I did. He told me his name was "Rich". I was upset and went to my car to call the person who sent me the email. She asked me to go back to the dealership and meet with a manager. While I was waiting, an irate customer was ranting about being overcharged by $4,000. Manager Anthony helped me. When I told him about my bad experience with "Rich", he said there was no such employee. Turns out "Rich" was "Adam". Why did he purposely give me a false name? Anthony showed me the car. While walking to the car, one of his assistants was carrying a battery jump starter. I asked Anthony why. He said sometimes the headlights remain on and drain the battery. This is after Anthony told me the car was "brand new". The car had a noticeable scrape on the driver's door. I took the car for a test drive. When I sat down with Anthony, he said he would "discount" the price to $27,500 ($11,505 higher than the advertised price). I thanked him for his time and left. This is why I hate shopping for a car. And I know that not all dealerships are like this. Sorry, but Northstar Mitsubishi/Kia should be avoided at all costs. Typical bait and switch tactics.