Northstar Kia

Jose is the best car dealer I have worked with to date. He was extremely knowledgeable on all the vehicles and patient while answered all of our many questions. He was easy to work with and very understand He was extremely knowledgeable on all the vehicles and patient while answered all of our many questions. He was easy to work with and very understand of everything I was looking for in a car. I highly recommend this Kia location and would love to work with Jose again! More

Great and fast service James, make sure to explain and give me the service necessary for my car give me the service necessary for my car More

He was very friendly and professional. Kept me updated He explained the process and broke down the pricing Kept me updated He explained the process and broke down the pricing More

My experience at the dealership was excellent. Jerry was very friendly, helpful and attentive. He informed me of everything that needed to be done and kept me updated while I waited. I will contin Jerry was very friendly, helpful and attentive. He informed me of everything that needed to be done and kept me updated while I waited. I will continue to come to Northstar for my service needs! More

Jose did an amazing job making buying a car easy and understandable for us. Would highly recommend to anyone else! understandable for us. Would highly recommend to anyone else! More

Raúl was really good, asked about everything I needed and wanted for the car. Thanks to make it easy. wanted for the car. Thanks to make it easy. More

Immediate attention as soon as arrived. All of the staff were friendly and courteous. The waiting area was clean and comfortable with a huge TV and provided buttered rolls, blueberry muffin All of the staff were friendly and courteous. The waiting area was clean and comfortable with a huge TV and provided buttered rolls, blueberry muffins and Keurig coffee. The car service provided was excellent. Overall highly recommended! More

Mr. Wang understood my concerns. Mr. Wang was pleasant and worked with me. Mr. Wang explained the entire process and a follow-up is necessary after a 1000 miles. and worked with me. Mr. Wang explained the entire process and a follow-up is necessary after a 1000 miles. More

I went to this dealership because I received an email saying they wanted to buy my car and would offer me up to 25% over book value. Obviously, this was just a lie to get me down there to buy a car, but saying they wanted to buy my car and would offer me up to 25% over book value. Obviously, this was just a lie to get me down there to buy a car, but I figured I'd take a look anyway, The first thing Mike Annabi wanted to talk about was what kind of car was I looking to buy. I told him that I was there to sell my car, so we should talk about that first. After they appraised my car, I took a brand new Seltos SX for a test drive. Very nice car. After we got back, Mike disappeared for a while. To my great surprise, when he came back, he tried to show me some numbers he had run without ever talking to me about price or telling me what my car had been appraised for. Turns out they appraised it for 25% UNDER book value, then tried to wrap the negative equity in my car into what turned out to be ridiculous payments for a Kia, which payments were based on a price that they never told me and for which we had not negotiated. Nor did they offer me any of the incentives I was originally promised to make up for the negative equity which I already knew I had in my car, because I bought it used right after the pandemic, when there was an inventory shortage and used cars were really overpriced. How do you go and run numbers without talking about price? Anyway, I told Mike to forget about it and asked him to give me back my car key, which he had kept after appraising my car. He refused to give it back, even though I asked multiple times. Instead, he went to get his manager, as if they could salvage this sale after they tried to rip me off in several different ways. So I asked the manager for my key and he still tried to get me to sit down and negotiate. It was way too late for that. Stay away from this dishonest dealer, where they think women are too stupid to know anything about buying cars and even pretend not to know what "invoice price" means, as Mike tried with me. More