Northtown Kia

I made an appointment for my 2020 Kia telluride to have a oil change, tire rotation, inspection, and recall fixed. I brought my vehicle in at 11am the service person asked if I needed back at any special tim oil change, tire rotation, inspection, and recall fixed. I brought my vehicle in at 11am the service person asked if I needed back at any special time I said no. At 4 pm I called the dealership to see if it was finished they said it will be done in 20 minutes so I had a friend drop me off. When I got there the service person called me to check out. When I asked if they completed the recall work and inspection they said I don’t have recall work. I explained I did have recall work. The service person began yelling at me in the dealership telling me my 2021 telluride did not have a recall. I told him at least 5 times I had a 2020. Finally they realized they were trying to give me someone else’s car. Than I asked where’s my car. Again the same service guy started yelling at me stating “ you had no special time to have car back” I said it is now 4:30 I called prior to being dropped off you told me it would be ready. My car had not been started five and a half hours after drop off and and phone call that it’s ok to come get. Now here I am sitting in dealership for an additional hour plus waiting on my car. Please don’t yell at me! I’m not an idiot I know what I drive! Clearly you didn’t ! your mistake cost me time .your nastiest will cost you customers!!! More

Used Northtown for years now. They make leasing so easy service is second to none. Was in and out in about 1 and 1 half hour and it was a done deal service is second to none. Was in and out in about 1 and 1 half hour and it was a done deal More

It started as an easy experience but then turned into a nightmare. They made DMV documents with an incorrect address, contacted the salesmen after waiting a week to “hear back” never said anything until I nightmare. They made DMV documents with an incorrect address, contacted the salesmen after waiting a week to “hear back” never said anything until I reached out and the was told “they are having an issue correcting so I should correct it myself”. Then was also told that the address is “close enough” then was contacted by a manager who was able to fix the issue within 2 days. Thought all was going to be fine, had the BRAND NEW CAR for 3 WEEKS, and then had to get it TOWED to the shop because there was an issue with the engine and had to wait a week to get it “fixed. Now here we are in March 2021 not even 6 months later I AM HAVING THE SAME EXACT ISSUE as before with my engine and have to be without my vehicle! For them to attempt to fix the issue once again, the car has been nothing but issues since the start and now its as if I was sold a “Lemon” and do not feel safe in the car I am purchasing. I will never go to north town again nor tell anyone to go here! Absolutely worst experience in regard to ensuring the customer satisfaction and customer SAFTEY! More

Just bought 2021 Kia salesman Alvero was great salesman no pressure and knew the car inside and 5 stars great experience I will pass this on to friends and family no pressure and knew the car inside and 5 stars great experience I will pass this on to friends and family More

A very positive experience overall and a super deal. I would highly recommend dealing with Northtown Kia. They need were a pleasure to work with. It was pain free car buying at its best. would highly recommend dealing with Northtown Kia. They need were a pleasure to work with. It was pain free car buying at its best. More

I am a satisfied customer: Friendly environment, no pressure buying, able to negotiate with my planned budget. Great team, my brother was right about the good service at this place. Thank you Northtow pressure buying, able to negotiate with my planned budget. Great team, my brother was right about the good service at this place. Thank you Northtown Kia. Would recommend. More

I want to thank sales associate Paul S. for the wonderful buying experience, and for his excellent customer service in the handling of my upgrade to my new 2021 Kia Soul. He is a great asset to your dealersh buying experience, and for his excellent customer service in the handling of my upgrade to my new 2021 Kia Soul. He is a great asset to your dealership. More

Easy sales process and delivery of vehicle. Purchased certified car at good price. Very satisfied with the entire sales experience at Northtown Kia. Would recommend. certified car at good price. Very satisfied with the entire sales experience at Northtown Kia. Would recommend. More

After doing research on line, I went to Northtown Kia to drive the Kia Soul. Bailey Braunscheidel, sales consultant, worked with me over several days while I weighed my options. I decided to lease a Kia S drive the Kia Soul. Bailey Braunscheidel, sales consultant, worked with me over several days while I weighed my options. I decided to lease a Kia Soul S. I found the staff at the dealership to be helpful. Bailey provided knowledge on every aspect of the car and gave advice on leasing. He was patient and kind. More