Back

Northtown Subaru

Amherst, NY

4.9
658 Reviews

3930 Sheridan Drive

Amherst, NY

14226

Directions

By Type

658 Reviews of Northtown Subaru

December 02, 2025

Everyone I talked to and that helped me on the day that I had brought my car in to get work done was very kind and helpful. More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel, service department
December 02, 2025

This is my 1st Suburu Outback, and I cannot say how much I love it!!!! Adam, my salesperson, walked me through every aspect of buying and a warranty with a fine toothed comb. He answered every question with More

by paulamarie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Bahgat
Dec 02, 2025 -

Northtown Subaru responded

Congratulations on your first Subaru Outback! We’re glad to hear Adam and the team made the process smooth. Thank you for choosing Northtown Subaru and for sharing your feedback. Enjoy the ride!

November 25, 2025

Nick was incredibly helpful and knowledgeable about the issue behind my check engine light. He made sure all the necessary parts were available before taking in my car, so I wouldn’t have to deal with any More

by allisonteichmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Calandra
Nov 26, 2025 -

Northtown Subaru responded

Hi Allison! Thank you for sharing your positive experience with Nick and our team at Northtown Subaru. We look forward to assisting you again in the future. Safe travels!

November 25, 2025

I was quite satisfied with my experience at Northtown Subaru. Robert provided excellent information about the problem and I was really impressed with the responsiveness of the service. I am from Maryland More

by wilkins.jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert, Michael Ahern
Nov 26, 2025 -

Northtown Subaru responded

Thank you for sharing your experience with Robert and the team, Jim! We are here to help anytime you need us at Northtown Subaru. Safe travels!

November 24, 2025

Prompt, efficient, friendly service. Short, comfortable wait. Took me at my scheduled time. Kept me informed. It’s the only place I take my Subaru. More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Nov 26, 2025 -

Northtown Subaru responded

Hi Elaine, thank you for making our day with this stellar review! We are so pleased to hear that our prompt, efficient, and friendly service continues to impress. We are grateful for your continued business, and we look forward to serving you again at Northtown Subaru. Safe travels!

November 22, 2025

Service desk and techs were super friendly and efficient. They got the service campaign work done fast with no problems and no unnecessary add-ons. The online status tracking and text notifications were help More

by stephen a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey (service desk), Steve Naetzker, Steve Beckett (sales), nice young guy who's name I don't remember who brought the car around after service
Nov 24, 2025 -

Northtown Subaru responded

Stephen, we're glad to know you found our team friendly and efficient at Northtown Subaru. It's great to hear that the online tracking and text notifications were useful. We look forward to serving you again!

November 21, 2025

Dan , my service associate was very helpful and professional . He took care to understand my concerns and had a pleasant demeanor through out . More

by ijkbuffalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan from Service department
Nov 21, 2025 -

Northtown Subaru responded

Thank you for your kind words! We're glad to hear Dan took such great care of you. We will make sure to pass on your kudos. See you next time at Northtown Subaru! Safe travels!

November 21, 2025

Very helpful personnel! I was in for an oil change and a tire rotation which took 45 minutes. I find that to be excellent! Definitely recommend the service shop. More

by cprizzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Nov 21, 2025 -

Northtown Subaru responded

We’re happy to hear our team with you so efficiently! Thanks for sharing your excellent experience. We truly appreciate your business - see you next time at Northtown Subaru!

November 21, 2025

Always great experience at Northtown Subaru Timely Courteous and Pleasant and work is Competent and Thorough, . With an eye to what might be needed in the future . More

by enahigian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
Nov 21, 2025 -

Northtown Subaru responded

Thank you for sharing your feedback about our team! We look forward to your next visit here at Northtown Subaru! Safe travels!

November 21, 2025

Service was excellent everyone at the desk. Gabriel was fantastic and so helpful. Thank you. More

by katesam14217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Nov 24, 2025 -

Northtown Subaru responded

Thank you for your kind words! We’re thrilled to hear that Gabriel and our team provided excellent service. We appreciate your feedback and look forward to welcoming you again! - Northtown Subaru

1
...