
Northtown Subaru
Amherst, NY
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595 Reviews of Northtown Subaru
Northtown Subaru service is always timely, responsive, courteous , and thorough They also provide a clean and Comfortable and welcoming waiting area in case of need. It feels like they know my car as a courteous , and thorough They also provide a clean and Comfortable and welcoming waiting area in case of need. It feels like they know my car as a family member More
Excellent staff in all areas. The worst part was waiting 9-1/2 hrs. for repairs to be completed. I was forced to leave car by 10 AM. Dealership provided uber to my home, and ba The worst part was waiting 9-1/2 hrs. for repairs to be completed. I was forced to leave car by 10 AM. Dealership provided uber to my home, and back to dealership. I picked up my car at approximately 8:30-8:45 PM. I left my house key in my car by accident, so I had to wait in my yard 9-1/2 hours until car was ready. I’m 73 so I was exhausted and very unhappy. My review is “Five Stars” because of staff and car is now in good shape. (Repairs included sensor replacement to fix warning lights, oil change, inspection.) More
Outstanding Service from Gabriel at Northtown Subaru! I had the pleasure of working with Gabriel in the service department at Northtown Subaru, and I cannot recommend him enough. From start to finish, I had the pleasure of working with Gabriel in the service department at Northtown Subaru, and I cannot recommend him enough. From start to finish, he proved to be an absolute professional with a level of integrity that is hard to come by these days. Not only was he incredibly honest, but he took the time to thoroughly explain everything I needed to know about the issues with my vehicle and the steps involved in addressing them. What really stood out was his dedication to ensuring that all warranty work was completed and properly covered. I had another dealer in the Southtowns quote me over $12,000 for repairs, which turned out to be a grossly overinflated estimate. Thanks to Gabriel’s persistence and attention to detail, I learned that much of the work was actually covered by a Subaru recall. In the end, my bill at Northtown Subaru ended up just over $1,350—a far cry from the original (quoted minimum) estimate from their competitor. Gabriel worked tirelessly to ensure the work was completed under warranty, saving me a significant amount of money. He is a true asset to the team at Northtown Subaru, combining expertise with genuine care for his customers. His supportive attitude and willingness to go above and beyond made this entire experience stress-free. If you’re looking for someone you can trust with your car, Gabriel is the person to see. Thank you again for your hard work and commitment! More
This is my fifth Subaru from Northtown and the experience just keeps getting better. Brandon Mednick makes the leasing process easy and enjoyable. just keeps getting better. Brandon Mednick makes the leasing process easy and enjoyable. More
This was my first time buying a car from Northtown and hopefully it won’t be the last! Everyone at Northtown was extremely kind and knowledgeable. I worked with Ethan and I cannot say enough great things hopefully it won’t be the last! Everyone at Northtown was extremely kind and knowledgeable. I worked with Ethan and I cannot say enough great things about him. He was amazing, patient, knowledgeable, kind, and so helpful!! I would recommend him to anyone if they’re looking to buy a car! More
This is our third vehicle from Northtown Subaru. Our first lease. Each experience has been very comfortable. Brandon was excellent answering all our questions and addressing our concerns. A very enj Our first lease. Each experience has been very comfortable. Brandon was excellent answering all our questions and addressing our concerns. A very enjoyable Day. More
Amani Elbanna was wonderful to work with! She's very knowledgeable and helped us fully understand the details of purchasing a new car. We highly recommend her if you're in need of buying a ne She's very knowledgeable and helped us fully understand the details of purchasing a new car. We highly recommend her if you're in need of buying a new car. Thanks Amani! More