Northtown Subaru

Robert and team were great in getting my car all ready and fixed up. Great communication through the whole process. and fixed up. Great communication through the whole process. More

Aubrey and the rest of the service crew were absolutely amazing getting my sensors and bumper fixed. Car came back better than ever! amazing getting my sensors and bumper fixed. Car came back better than ever! More

I took my 2014 Forester to this dealer for an oil change and check up. I asked them to check the battery and clean the cable links blue powdered residue around it. I have serviced my car here since I purch and check up. I asked them to check the battery and clean the cable links blue powdered residue around it. I have serviced my car here since I purchased it new in 2013. When I was given the assessment of the check by Khoron, my service rep.he said the battery is not holding the charge. I decided to have a new one put in. When my car was ready, I paid the invoice for oil change & new battery. WhenI went to my car I took a Look under my hood and noticed my old battery was still in?? I brought this to Khoron’s attention and he was very helpful and drove the car back to the service garage to have the new battery installed. If I hadn’t checked I would have left with my old battery after paying for a new one. There was a communication breakdown between the service rep and service. There should have been a photo of the old battery removed and the new one installed. Also, the battery connectors still had that blue powder residue around them, not cleaned well as asked. My trust began to waiver after all these years. I voiced my concern to the Service Manager on duty that day, Jeremy Clark, who apologized for the mix up and will compensate at my next service in October for inspection. This is not the usual service I have gotten all these years. A customer shouldn’t have to check if the work is done as requested. Please look into this for future. Thank you. More

Great communication and clarity when there are questions and concerns. Very knowledgeable about the process and how to handle issues! and concerns. Very knowledgeable about the process and how to handle issues! More

Experience was very positive. Aubrey was friendly and professional and very helpful. It was a positive experience. Can recommend their service to everyone. Aubrey was friendly and professional and very helpful. It was a positive experience. Can recommend their service to everyone. More

Sherrie was very helpful when I was deciding about changing a filter. I remembered her from my visit in the fall, she seems consistently professional and friendly. No issues with this dealership so fa changing a filter. I remembered her from my visit in the fall, she seems consistently professional and friendly. No issues with this dealership so far. Scheduling and communication about the status of the servicing is good. More

The staff were very professional and understanding. Prices were reasonable and service was excellent. 10/10. Prices were reasonable and service was excellent. 10/10. More

I had a great experience with Ethan helping me find the car I wanted at a price I could afford. A week after taking the car home, I noticed water pooling in the fog light. I contacted them and they set up car I wanted at a price I could afford. A week after taking the car home, I noticed water pooling in the fog light. I contacted them and they set up an appointment right away to have it fixed at no charge. More

We have purchased cars from Northtown exclusively for over 30 years. The sales and service personnel are stellar and the reason we are loyal customers. My most recent visit for diagnosis and service wa over 30 years. The sales and service personnel are stellar and the reason we are loyal customers. My most recent visit for diagnosis and service was handled expertly and professionally by Joseph who was courteous and responsive to my input. He kept me informed through out the process and fully explained what had been done and why when I picked up the car. We have come to expect excellence from Northtown, and they deliver. More

Kevin was extremely helpful and had the work done I requested with no upsell. Speedy service! requested with no upsell. Speedy service! More