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Northtown Subaru

Amherst, NY

4.9
562 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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562 Reviews of Northtown Subaru

June 01, 2025

Adam in sales was awesome! He streamlined the process of buying out my lease making it quick and painless. I’m not having any more children but if I was I’d consider naming it More

by Aalaettner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Baghat
Jun 02, 2025 -

Northtown Subaru responded

Hi Aalaettner, we're delighted to hear that Adam made your lease buyout experience smooth and enjoyable at Northtown Subaru! Your kind words mean a lot to us. Thank you for choosing our team!

June 01, 2025

Quick efficient friendly reasonable priced. Had my Cross Trek in the last 4 years for general maintenance and Never had a bad experience 😊thank you very much!!! More

by Tshaw019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan , Sherrie
Jun 02, 2025 -

Northtown Subaru responded

Hi Shaw, thank you for your continued trust in Northtown Subaru! We're delighted to hear that our team has consistently provided quick, efficient, and friendly service over the years. We look forward to keeping your Cross Trek running smoothly for many more miles ahead!

June 01, 2025

Nick was very helpful with everythin. At first I was confused where to go (visit was during rush hour) but after he came to great me he got my car completed very quickly. Awesome personal More

by K789flushed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Jun 02, 2025 -

Northtown Subaru responded

We're delighted to hear that Nick provided such helpful service during your visit to Northtown Subaru! It's great knowing he made the experience smooth despite the rush hour. We look forward to welcoming you back soon! Safe travels!

June 01, 2025

My son got a used car and the first 1 he didn't get approved for but found him 1 he liked better that he was approved for More

by Timstrainingemail
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen, Michael Ahern
Jun 02, 2025 -

Northtown Subaru responded

We're delighted to hear that our team at Northtown Subaru was able to help your son find a car he liked and got approved for. Thank you for sharing this positive experience with us!

May 29, 2025

Having bought the car about 4 months ago from north town, I brought it in for service for a coolant leak. mechanic that spoke to me first was extremely dismissive and rude, calling my appt a “waste of time”. More

by kyleclark4333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Old short skinny guy
May 29, 2025 -

Northtown Subaru responded

Kyle, I appreciate your feedback and I'm sorry to hear about the initial experience with our mechanic. It's great to know that Nick and the rest of the team were able to turn things around for you. We value every customer's concerns, so thank you for bringing this situation to our attention. If there's anything else you'd like us to address, please feel free to reach out anytime at Taylor Bonati - Service Manager - (716) 839-3800 ext. 23120

May 26, 2025

Brought my outback in for tire rotation and oil change with inspection. I dropped my car off at 9:15 and after several inquiries, I did not get it back til 4:00. Their service dept is usually much more ef More

by Emz869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
May 27, 2025 -

Northtown Subaru responded

Hi! Thank you for sharing your experience with us. We apologize for the delay during your recent visit to Northtown Subaru and appreciate your patience. We'll strive to improve our efficiency in the future, and we hope to provide a smoother service next time! Taylor Bonati - Service Manager - (716) 839-3800 ext. 23120

May 24, 2025

Brought car in for service. Was there a long time, but vehicle required a good deal of maintenance. Staff was polite and competent. One of the cleanest dealerships and servic More

by triangle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel, Michael Ahern
May 26, 2025 -

Northtown Subaru responded

Thank you for your feedback! We're glad to hear that our Northtown Subaru team provided polite and competent service. We appreciate your suggestion about the vending machines and will take it into consideration. Safe travels until we see you next time!

May 19, 2025

Gabriel was very efficient, helpful, knowledgeable, kind and right on with the time the car would be done by. More

by Kevintully0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
May 19, 2025 -

Northtown Subaru responded

Kevin, we're delighted to hear that Gabriel provided such efficient and helpful service at Northtown Subaru. Thank you for sharing your experience with us!

May 19, 2025

Got tires rotated and oil change. Was in and out in 30 min. Did have issues calling and trying to make appointment. The call back feature was glitching out. More

by thugick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherrie
May 19, 2025 -

Northtown Subaru responded

Thugick, thanks for sharing your experience with us at Northtown Subaru. We're glad to hear the service was quick but apologize for any inconvenience with our call-back feature. We'll work on improving that aspect!

May 19, 2025

It was a good experience except it was an extended warranty matter and they wanted to charge me over $100 “diagnostic fee”. It was taken off once we complained about it. More

by suebrownstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know Michael Ahern. Worked with Rose. , Michael Ahern
May 20, 2025 -

Northtown Subaru responded

Sue, we're glad to hear that the issue was resolved and you had a good experience overall at Northtown Subaru. We appreciate your feedback and hope to serve you even better next time!