Back

Northtown Subaru

Amherst, NY

4.9
547 Reviews

3930 Sheridan Drive

Amherst, NY

14226

Directions

By Type

547 Reviews of Northtown Subaru

June 18, 2024

Scott made the process of buying my Forester seamless. I have never had such efficiency with buying a vehicle, He went above and beyond to make it a smooth transaction. More

by Cindy S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott, Michael Ahern
Jun 18, 2024 -

Northtown Subaru responded

Cindy, we're delighted to hear that Scott made your Forester purchase seamless at Northtown Subaru. Thanks for sharing your positive experience!

June 15, 2024

Knowledgeable staff worked well as a team to provide responsive, respectful and nonaggressive sales. An entirely positive expérience. More

by JAK
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stephen Naetzker, Jenny Ferguson,
Jun 17, 2024 -

Northtown Subaru responded

Thank you for sharing your positive experience with us! We're glad to hear our team at Northtown Subaru provided knowledgeable and respectful service. Enjoy your new vehicle!

June 13, 2024

This dealership is friendly, efficient, and very helpful. The waiting area for the service department is very comfortable. I even had an excellent cup of coffee! More

by Lan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The woman at the desk where you drive in was very helpful especially since I did it wrong. The guy at the desk told me when my vehicle was done and took my payment. He was very friendly too.
Jun 13, 2024 -

Northtown Subaru responded

Lan, we're delighted to hear you enjoyed your visit and the coffee at Northtown Subaru! Thanks for sharing your positive experience with us.

June 13, 2024

Everyone takes the time to explain what’s happening and why. Both service reps we have dealt with were great. (We’ve had our Subaru in for repairs and oil changes in the past six months.) They even gave ou More

by kimalisonbuckner1224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The two service reps were great! Unfortunately, their names elude me at the moment.
Jun 13, 2024 -

Northtown Subaru responded

Thank you for sharing your positive experience at Northtown Subaru! We're glad to hear our team took great care of both you and your pup, and that the coffee hit the spot. We appreciate your support!

June 12, 2024

Taylor in service was exceptional. Jim in service provided us a courtesy ride to a restaurant across from the dealer so we wouldn’t have to cross a very busy 4 lane highway. I am very More

by elainesilver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Bonati
Jun 12, 2024 -

Northtown Subaru responded

Thank you for sharing your positive experience! We're glad to hear that Taylor and Jim provided exceptional service at Northtown Subaru. We appreciate your support and look forward to serving you again!

June 10, 2024

Ease of scheduling and excellent service department keep me coming back. Aubrey was outstanding on my last visit. More

by Ngb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
Jun 10, 2024 -

Northtown Subaru responded

We're delighted to hear that our service department and Aubrey made your visit a great one at Northtown Subaru. Thanks for sharing your positive experience!

June 08, 2024

Great customer service. Knowledgeable staff. All needs taken care of. Really excellent experience purchasing a vehicle. More

by Swedesteel.jy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Meadow , Scott Jauch, Gordon McCombs, Jonah Lubick
Jun 10, 2024 -

Northtown Subaru responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Northtown Subaru provided excellent service and met all your needs. Enjoy your new vehicle!

June 07, 2024

Excellent service from Josh Meyer as always, the staff is very accommodating. Improvements needed in service call center! More

by Thakur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Mayers and Aubrey Putnam
Jun 10, 2024 -

Northtown Subaru responded

Thank you for the review. We're glad to hear Josh and our Northtown Subaru team always provide excellent service. If there's any additional feedback you'd like to share regarding our service call center, please feel free to contact me directly. Thanks again, Kevin O'Neill - Service Manager - 716-839-3800 x 19120

June 07, 2024

Great service and very timely. Wait was less than expected! Never any problems with service. More

by Pfbraun100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny
Jun 10, 2024 -

Northtown Subaru responded

We're glad to hear it! Thank you for rating Northtown Subaru five stars! We look forward to your next visit!

May 31, 2024

I purchased a brand new Subaru from North Town. I came in late on a busy night and Jenny Ferguson still was able to give me her full attention. They gave me a great deal on my trade in and the new More

by George M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenny Ferguson
Jun 03, 2024 -

Northtown Subaru responded

George, we're delighted to hear Jenny and the Northtown Subaru team provided such excellent service. Many thanks to you & your family for the continued support. Enjoy your new Subaru!

...
25
...