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Northtown Subaru

Amherst, NY

4.9
524 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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524 Reviews of Northtown Subaru

January 14, 2024

Robert was great! I was in a tough situation, needing to get service before a trip. He fit me in and the team did an efficient, complete job. Thank you! More

by Mimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Jan 16, 2024 -

Northtown Subaru responded

Hi Mimi! We're glad to know that Robert and our team at Northtown Subaru were able to assist you efficiently before your trip. Safe travels!

January 11, 2024

Northtown Subaru has been great in servicing my subaru. They are timely, communicative and professional. More

by jmarie6707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jan 12, 2024 -

Northtown Subaru responded

Hi Marie! We're glad to know you've had a positive experience with our service team at Northtown Subaru. We strive for timely and professional communication, so it's great to see that reflected in your visit!

January 10, 2024

Always ready for me when I arrive and work done well and in a timely manner. Thank you! More

by kmcclaren1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
Jan 10, 2024 -

Northtown Subaru responded

Thank you for rating us five stars! We're glad you had such a wonderful experience and look forward to seeing you again! - Northtown Subaru

January 10, 2024

Everyone was very helpful and wonderful to deal with. All of our questions were fully addressed and we received excellent service. More

by Mary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry W Lewis, Nelson Eagle, Michael Ahern
Jan 11, 2024 -

Northtown Subaru responded

Hi Mary, thank you for the 5-star rating! We're delighted to know that our team at Northtown Subaru was able to provide you with excellent service and answer all your questions. We hope to see you next time! Enjoy your new ride!

January 09, 2024

They were very friendly and not aggressive sales people. I refuse to purchase a vehicle from a place that has pushy sales people. I walked in, had them show me the vehicle, didn’t d a test drive, and made t More

by rudnickitracy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Wilkinson
Jan 09, 2024 -

rudnickitracy responded

Thank you Jason for all of your help and attention!

Jan 10, 2024 -

Northtown Subaru responded

We're delighted to hear that Jason and our team assisted you during your purchase process at Northtown Subaru! Thank you for trusting us with your business! We hope to serve you again in the future. Have a great ride in your new Subaru!

January 07, 2024

Robert was helpful and kept in contact with me while the team worked on my car. I did not buy from Northtown, but their service department stepped right up to fix my radio display. Would definitely go back More

by Wehnerlauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert D
Jan 08, 2024 -

Northtown Subaru responded

Lauren, thank you for the 5-star rating! We're glad to know Robert and our service team at Northtown Subaru were able to assist with your radio display. We appreciate the positive feedback and look forward to helping you again in the future!

January 05, 2024

The service was exceptional. I was given a concise explanation of what was being serviced on my car. And every one was very professional and courteous. More

by Rb5698
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Jan 05, 2024 -

Northtown Subaru responded

We're glad to know you found our service exceptional at Northtown Subaru! Our team always aims for clear communication and professionalism. Thanks for the positive feedback!

January 02, 2024

We had already enjoyed our buying process here in 2019, but little did we know how fantastic the service experience would be. After a rodent took up residence in our engine compartment and made a meal of a More

by Rob E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Neumann
Jan 03, 2024 -

Northtown Subaru responded

Hey Rob, thank you for the 5-star rating! We're great to know that Gabe and our team at Northtown Subaru were able to help you out during the holiday season. We always aim for a seamless service experience! We look forward to assisting you in future car purchases!

December 29, 2023

I had the pleasure of working with Karen Schultz. She was very courteous, patient and knowledgeable in meeting my needs. It was time well spent as she researched their inventory and found the perfect More

by Esther414.7
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Karen Schultz
Jan 03, 2024 -

Northtown Subaru responded

Hi Esther! We're so glad to know that Karen was able to assist you in finding the perfect car at Northtown Subaru. We appreciate your kind words and look forward to serving any of your future needs!

December 28, 2023

Everyone I dealt with, especially Gabe, were very helpful and didn’t try to push any services on me that I hadn’t come in for. Appreciated! Service was fast too. More

by apikoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe in service
Jan 02, 2024 -

Northtown Subaru responded

A Pikoff! We're glad to know that you had a positive experience with Gabe and the rest of our team at Northtown Subaru. We always aim for efficient service without any unnecessary pressure. Thanks for your feedback!

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