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Northtown Subaru

Amherst, NY

4.9
560 Reviews
Call Dealership (716) 992-6547
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3930 Sheridan Drive

Amherst, NY

14226

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560 Reviews of Northtown Subaru

December 15, 2023

The backbone of the dealership is the service department and theirs is a 10 on a 1 - 10 scale. Over and above customer service when I was in this past Tuesday.. More

by sopera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Kent
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Dec 15, 2023 -

Northtown Subaru responded

We're delighted to know that our service department at Northtown Subaru exceeded your expectations! We strive for top-notch customer service and we're glad it shows. Thanks for the stellar review!

December 12, 2023

I will never go anywhere else but Northtown for all my car needs. They are always friendly, always helpful and just amazing. More

by kristen.hochulski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Report | Print
Dec 12, 2023 -

Northtown Subaru responded

Hi Kristen! We're delighted to be your go-to for all things automotive! Thanks for the kind words about our team at Northtown Subaru. We look forward to serving you in the future!

December 11, 2023

Efficient service, excellent service rep (Aubrey). Seemed to take a bit longer than expected, however. Bye More

by Ricscho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
Report | Print
Dec 12, 2023 -

Northtown Subaru responded

Hi Ricscho! We appreciate your feedback and are glad to know Aubrey provided excellent service at Northtown Subaru. We'll continue working on our efficiency for an even better experience next time! Safe travels.

December 11, 2023

Aubrey was great. My only issue was that my alignment wasn't taken care of initially but Aubrey was super about solving it for me. More

by TW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
Report | Print
Dec 12, 2023 -

Northtown Subaru responded

We appreciate your feedback and are glad to know Aubrey was able to assist with the alignment issue. Thanks for choosing Northtown Subaru, we're here if you need anything else!

December 10, 2023

They had a nice selection of subarus They were fast and friendly. Able to test drive More

by angreaj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeanette , Michael Ahern
Report | Print
Dec 11, 2023 -

Northtown Subaru responded

Thank you for leaving us such a wonderful five-star review! We look forward to seeing you again! - Northtown Subaru

December 07, 2023

Adam, Brandon and Jason were exceptionally dedicated in getting me financed. I recommend Nort Town Subaru. More

by timothyotoole
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam, Brandon, Jason
Report | Print
Dec 11, 2023 -

Northtown Subaru responded

Thank you for the 5-star rating! We're glad to know that Adam, Brandon, and Jason at Northtown Subaru could assist with your financing needs. We appreciate your recommendation and hope to see you again! Safe travels!

December 05, 2023

Service people were very kind. I am still having issues with my radio not working properly More

by Boot54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
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Dec 05, 2023 -

Northtown Subaru responded

Thank you for the review. We're happy to hear you had a pleasant visit with our team. Please feel free to contact me directly at your earliest convenience so I can make sure the concerns with your radio get addressed. Respectfully, Kevin O'Neill - Service Manager - 716-839-3800 x 120

December 04, 2023

Aubrey took care of my vehicle and ensured that I was aware of future servicing options. Thank you! More

by M. Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
Report | Print
Dec 05, 2023 -

Northtown Subaru responded

Hi M. Perez! Thank you for leaving us this five-star review and kind words about Aubrey from our sales team at Northtown Subaru! We'll see you next time!

December 03, 2023

Really easy to work with to get a cross track with great deal thanks to Jenny my sales lady. More

by Hchipp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Report | Print
Dec 05, 2023 -

Northtown Subaru responded

Hi H Chipp! Thank you for leaving us this five-star review and kind words about Jenny from our sales team at Northtown Subaru! We'll see you next time!

December 02, 2023

I had excellent service from Robert and the staff a few days ago. They were professional and personable. I was called immediately when they finished the basic maintenance I would recommend Northtown S More

by Susala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert, Bill,
Report | Print
Dec 04, 2023 -

Northtown Subaru responded

Susala, we're so glad to know you had a great experience with Robert and our team at Northtown Subaru. We appreciate your recommendation! And yes, those morning cookies are quite the treat!

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