Northtown Subaru

the first phone number at service they couldnt find my name; then they couldnt find appt then the major recall parts department sent wrong parts and held up getting my car another 4 or 5 days. Andy was name; then they couldnt find appt then the major recall parts department sent wrong parts and held up getting my car another 4 or 5 days. Andy was very helpful. my key fob battery was low and i asked multiple times if that was taken care of and was assured it was.! i got to lockport and had to stop at a drug store but when i came out the car wouldnt start and of course i wasnt shown how to open the fob to find battery ($10) which i would think i would be reimbursed for and maybe a car wash/detailing as the car mats were filthy (i thought they could have at least vacuumed More

Andy and the service team are fantastic to work with. They really care about their customers and go out of their way to make them happy. This was my first experience with service at Northtown and it was They really care about their customers and go out of their way to make them happy. This was my first experience with service at Northtown and it was very pleasant, just like the buying experience. More

Andy Stewart and his techs provide terrific service. Easy to schedule and service completed in a timely fashion. Aaa+++ Easy to schedule and service completed in a timely fashion. Aaa+++ More

Very good customer service, I went to the north town dealership and they were able to get my car in and they gave me a brand new loaner while it was being fixed. Couldn’t ask for anything better! dealership and they were able to get my car in and they gave me a brand new loaner while it was being fixed. Couldn’t ask for anything better! More

We have been going here since we purchased our Subaru in 2019. They have always been great about it. Taylor was the best!! She took care of every little detail. She made it quick, easy and friendly. The 2019. They have always been great about it. Taylor was the best!! She took care of every little detail. She made it quick, easy and friendly. They are organized and informative. Another great experience!! More

Thank you for all of your help! Excellent service from Tom, Taylor, and entire team. Excellent service from Tom, Taylor, and entire team. More

Aubrey was wonderful from start to finish Will definitely go back there again when we need service They even washed my car for me at pickup! definitely go back there again when we need service They even washed my car for me at pickup! More

Jenny was helpful, informative. Efficient, friendly, and above all, not overly pushy. She was a pleasure to work with and made this experience as enjoyable as possible. Efficient, friendly, and above all, not overly pushy. She was a pleasure to work with and made this experience as enjoyable as possible. More

Excellent service department! The reps (Taylor, Dakota,Trish & Andrew) that I have worked with have always been patient and thorough explaining and advising what needs done and w The reps (Taylor, Dakota,Trish & Andrew) that I have worked with have always been patient and thorough explaining and advising what needs done and when. (Even on occasion, when I have just stopped by, without an appointment, with questions.) I have never been pressured into a particular service. Regarding my last visit, I sincerely appreciate Dakota’s communication with me during a time I was out of town and had to leave my car at the dealership to be serviced. Also, thank you to the techs who not only serviced but washed my car! See you next time. More

Trish was on point, and she worked her magic to help me out!! I appreciate her hard work, knowledge and kindness!! out!! I appreciate her hard work, knowledge and kindness!! More