Northtown Subaru

Worst Experience Ever!!! Where do I start? I called to make an appointment, for 30k mile service, more than one week before the appointment. I dropped off my car at 7:30am on Where do I start? I called to make an appointment, for 30k mile service, more than one week before the appointment. I dropped off my car at 7:30am on the day of my appointment. I was #2 in line when the doors opened. The service rep who took care of me was very nice and told me my car would be ready between 12-1pm. I called at 12pm to see if my car was ready because no one had called me. I was told that my car was not even started yet. My car sat there for 5 hours and no one touched it. I live 30 minutes from the dealership so to go there is a challenge but since I bought my car there I thought I should get it serviced there. BIG MISTAKE!!! I told them don't touch the car I was coming to get it. There are plenty of shops that actually appreciate their customers. I will be going elsewhere from now on. The lack of respect for their customers is unbelievable. I should have read reviews before scheduling the appointment. If I had I would not have wasted half of my day for nothing. More

Northtown Needs Work I'm filing this review for Northtown Subaru, because the website required me to choose a location. As you'll read, it actually applies to several dea I'm filing this review for Northtown Subaru, because the website required me to choose a location. As you'll read, it actually applies to several dealerships. I know Northtown is big and has many dealerships, but from my recent experiences, it's tough to imagine how they ever sell any cars. Here's my story: I have a Lincoln crossover lease that's ending mid October. I've been shopping to see if there are alternatives that I'd prefer. The Lincoln was very good for me, but I was looking for a change (and, maybe, an opportunity to save on my monthly payments). For the past month, I've been test driving vehicles to learn what my options are and to narrow down my list of possibilities. Toward that end, I visited dealerships from West Herr, Transitowne and Northtown. Without a doubt, the least positive experiences were Northtown's... Here's why: Since this review is being placed in the Subaru section, I'll start with them, even though, that was my most recent visit. I was considering the new 2019 Ascent. It seems to have excellent technology and a luxurious interior. It's probably slightly larger than the crossovers I've been considering (this is a true 7-passenger SUV), but there was much to like. I've been waiting for the specific 2019 model I've been considering (the most expensive version) to arrive at Northtown's showroom. When we saw that it arrived, we called to schedule a test drive. We called and asked it were available for a test drive and when we could come in. The person on the phone (I'm trying not to mention names), told us to be there around 6:30pm and told us who to ask for. He said that they actually had two of the model I was looking for and that he'd have them pulled in front so that we could drive one, when we arrived. Sounds good, huh? When we arrived 6:30pm, we were told that the person we were supposed to ask for was already gone for the night. They'd find another salesperson to help us. We wandered around the showroom for 15 minutes, until a salesperson finally came out and introduced himself. When we told him the story and what we were looking for, he said he didn't think they had ANY in stock... but he'd check. As it turned out, they did have one. He'd bring it around for us to drive. Another wait. Then, he came back to tell us that the vehicle hadn't been "prepped". None of the technology would work (radio, navigation, display screen, head-up display, etc.), if we drove it. I declined. What a waste of a night. We could have come in anytime. It was THEIR suggestion to come in, when we did. Even though I couldn't drive it, I liked the vehicle. The salesperson told us that he'd have it "prepped" and ready, in the next day or so, so that we could drive it. He'd call us as soon as it was ready. That was a week ago. I've received no contact from Northtown Subaru. I guess they don't want to sell me this $46,000 car. Oh well. That doesn't sound good, but it's not much worse than my other two Northtown test drives. We visited Northtown Huyndai ~ a month ago to drive the new 2019 Santa Fe Ultimate 2.0T. The salesperson was nice enough and we did the drive. I really liked this vehicle (loaded with technology; a little less luxurious than Lincoln, but close). Even though I'm not planning on leasing, until the end of September or beginning of October, I wanted to know what the lease would cost, based on today's pricing (this car has a MUCH lower cost than the others I've been considering, so I wanted to see how much lower the lease cost would be). Since it was after dinner, he asked if it would be ok to get us the price in the morning. Sure... no problem. Yeah, you guessed it, we didn't hear anything until we sent a follow-up e-mail asking for the price. Then, what we got back was an approximate "range." I don't make purchases based on an approximate range. I had to go to another dealership to get a real price on the same car. Then, there was Northtown Lexus. Because it's the end of the model year, I hoped there would be a good deal on an RX350 or RX450 hybrid. Wow! As soon as I entered the dealership, I was greeted by the receptionist. I told her why I was there and she couldn't have been nicer. She told me a salesperson would be with me in just a minute. Sure enough, a terrific salesperson introduced himself to me, and talked about the vehicles, and arranged for an immediate test drive. We had a good drive and the vehicle was quite good. Afterwards, we went back to his desk and we determined that I'd have to choose a 2018 model to be able to be within my price range. He told me to go to the website and "build" the car I wanted, with my chosen features. I did it, that afternoon (for both the RX350 and RX450h) and e-mailed them to the sales person. Within a day, he wrote back "Both vehicles that you built shouldn’t be too crazy getting them here, I will get with my manager and see which one would be more accessible." Sounds good, huh? This is the way it should be, right? Well, not quite! I did NOT hear anything from that salesperson for more than 2 weeks, so I WROTE to him. Today, he wrote back to tell me that "because it was late in the model year, he couldn't get any vehicles matching either of the 'builds' I sent and I'd have to go to a 2019 model, which would be much more expensive." I can certainly understand that... BUT I can't understand why I didn't hear from him for 16+ days, AND only after I wrote to him, again. Like I said at the beginning of this long review, I don't know how these dealerships ever sell any cars, with this style. I didn't even get a chance to "haggle" with them (and I haven't even test driven one of them). I WILL be leasing a vehicle in the next 4-6 weeks, but someone e else will get my business. I hope this review helps someone else! More

Great experience Brandon was very accommodating during my visit even when I made clear I was looking for a used car they did not have. He did not make me feel pressure Brandon was very accommodating during my visit even when I made clear I was looking for a used car they did not have. He did not make me feel pressured or rushed at all, and I greatly appreciate the time he spent with me. I would highly recommend him to anyone looking to purchase from any of the Northtown dealers. More

Great Experience Love my Subaru New Store, great staff. Overall wonderful environment and great experience. I shopped a lot and found the best deal at Northtown! Love my Subaru New Store, great staff. Overall wonderful environment and great experience. I shopped a lot and found the best deal at Northtown! Two thumbs up! More

no customer service My wife ordered a WRX from them. They told us the car would arrive between 6 and 8 weeks. Northtown said that they would keep us informed as well as c My wife ordered a WRX from them. They told us the car would arrive between 6 and 8 weeks. Northtown said that they would keep us informed as well as call us when a 2018 arrived so we could test drive one since they didn't have one on the lot yet.They did at week 8, when they called to tell us that the car wasn't ready yet. One week later we called them and asked about the car, still nothing. Then a couple of days later the car finally comes in. We make plans on going to pick the car up on Friday at 6pm. So my wife calls them to tell the salesman that we were now married. If the car would of been there in 6 to 8 weeks it wouldn't of been an issue but obviously it didn't. So she tells them that she just changed her name on her license and SS card. They told that she would have to bring them over and she said she would. Thinking they meant when they came in. So we went Friday at 5:35, No salesman and the car was no where to be seen. So we sat there for 20 minutes waiting. Finally another salesman ask us if we need anything and he went to get the car we have been waiting 10 weeks for. Meanwhile they tell us that she cant take the car because she doesn't have ID with her married name on it, even though she has her old license and marriage license. My wife is very mad and so am I at this point. We ask for our down payment back and they gave it to us. They ask "do you still want the car?" and I replied "We will call you as soon as we talk". and left. They sold the car the very next morning. Northtown customer service is awful. Not even a courtesy call on Saturday? Oh yeah, we still haven't test drove one yet. Good job Northtown. The owner of the company that I work for purchased a Dodge Viper. When the car finally showed they wiped it down and scratched it all up. NEVER AGAIN More

sub par service brought my car in for recall service. along with an oil change and tire rotation. which is normally not a problem. today i had to wait 5 hours to have brought my car in for recall service. along with an oil change and tire rotation. which is normally not a problem. today i had to wait 5 hours to have my car returned. no one called to tell me the car was ready. when i called the service department and asked to be picked up by their shuttle service i was told it was about to end.luckily they found someone to pick me up. this is far below the usual standards. i wonder if there has been a change in the service writers/ management since their move.i think i would be better off with another service station i.e. a Monroe or Mr. lube for simple tasks.i do know most other tire stores also do not charge for tire rotation, sorry i bought my tires from the dealership. More

They Just Don't Care The salesman I spoke with did not talk to me as a person. The impression I got was he only cared about his commission. Classic right? Also, anyone you The salesman I spoke with did not talk to me as a person. The impression I got was he only cared about his commission. Classic right? Also, anyone you speak with on the phone is eager to push you off to the next person or someone else's answering machine. You are a bother to them because you called. Go to Northtown Volkswagen if you are going to do any business with Northown. I purchased a car from Northtown Volkswagen and everyone you speak to there is much nicer to deal with. Northtown Subaru is a sleazy car dealership. More