Northtown Subaru

Purchased 2022 Crosstrex 7/1/22, One week later, had electrical problems. Andrew blamed sales but reluctantly had it checked. Never received sales receipt, but after speaking with salesman & Jim Maul, f electrical problems. Andrew blamed sales but reluctantly had it checked. Never received sales receipt, but after speaking with salesman & Jim Maul, finance manager, I understood it. When asking what documents cost $175, we got "disconnected." Naturally, Jim's phone went to vm when I called him back. He's never returned call & I'd like an itemized statement what the $175 was for. Have dealt with northtown or over 25 yrs, but I will never recommend them again due to their rude & condescending treatment. Still having intermittent problems & West Herr will service my car. Guess as long as they have your money, they write you off! More

Impossible to describe offensive and absolutely demeaning service situation. Safety systems failed five months after I bought Subaru Legacy (my third one in four years.). Day 1."You turned them off, and I fi service situation. Safety systems failed five months after I bought Subaru Legacy (my third one in four years.). Day 1."You turned them off, and I fixed the problem." Let's test in service area before taking technician's word for it. No response from system. "Repair" statement false. Day 1 continuing. "Well, you must have hit something and broken them." There is no evidence of my hitting anything. I never hit anything. Ten days later. "Well, your car didn't come with these systems." The sensors are in plain site on the rear of the car. I had never turned them off, and I had even sat in the car on the phone with Subaru rep before bringing it to NorthTowns Yes, according to the Subaru representative and the handbook, when you slide the settings' control to the right and it is blue, the system is on. And the specs to my car with my name and my vin number make it clear that I do have these systems. Sixteen days later. "How do we know that you bought the car? How do we know that this is the car?" All the while, continuing denial. "There is nothing we can do, because you do not have these systems." The service department even called the Subaru service person. They told her that I did not have these systems. She called me to tell me that I did not these systems. I feel like Alice in Trumpland being told that the Capitol invaders were simply a tour group. I will never patronize this dealership again. Service manager never showed his face. More

Billing department -What is the problem or big secret ? We had our 2017 Forester in for service on may 6 , 2022 invoice # 240029 . Labor charge 373.40 service performed :changed brake fluid ,changed t ? We had our 2017 Forester in for service on may 6 , 2022 invoice # 240029 . Labor charge 373.40 service performed :changed brake fluid ,changed transaxle fluid ,replaced clamp on heat shield .!Vehicle was in at at 7:38 an outat 10:20/am ,2hours and 42 minutes.! I asked for but never given a clear answer to the labor charge. What was the hourly rate or labor charge for each procedure. A simple request . Even after a five page fax to the general manager no reply . What are they hiding ? If a simple error was made no problem if this is the correct amount as indicated by hourly or individual labor charge for each item , so be it. It would be a relief to know how this labor charge was arrive at. The service person was unable to clear this up . Please reply to this inquiry ! Also we were entitled to a 25.00 gift certificate that was to be deducted from the billing this never showed up on the invoice , More

I was treated extremely rudely when I picked up my vehicle. They made an error on the intetrst rate. They didn't give me the cross bars that I had ordered.and I was very pleasant thru all of THEIR E vehicle. They made an error on the intetrst rate. They didn't give me the cross bars that I had ordered.and I was very pleasant thru all of THEIR ERRORS. However the sales person didn5t know I was sitting in the car and said at least His customer was pleasant. I eas so uoset with his totally unwarranted comment. I DO NOT RECOMMEND this dealership. More

Service my outback This is my 3rd time going for service and I do not have any complaints. My first two were with Andy, and he treated me like I was somebody that shou This is my 3rd time going for service and I do not have any complaints. My first two were with Andy, and he treated me like I was somebody that should be taken care of. Truly a professional. More

Embarrassing Customer Service Northtown should be embarrassed by the management staff they have employed here. The “managers” are arrogant and so are the salesmen. Some of the wors Northtown should be embarrassed by the management staff they have employed here. The “managers” are arrogant and so are the salesmen. Some of the worst customer service skills I’ve experienced. When you think of a shady, conniving car dealership, these are exactly the kind of people you’d expect to deal with. They only want to make a quick sale and then once you buy a car they can’t be bothered to help you and fix their own mistakes. It was put IN WRITING that they would fix the paint on the vehicle that was purchased, and when we realized it wasn’t done they handed us a paint stick and said fix it yourself. 2 days after buying the car I noticed there was no coolant in the resevoir which is absolutely ridiculous. How do you sell a car without topping off the fluids? That goes without saying. So I go back and ask why there’s no coolant in the car and the response from Jessie is “we usually get the cars without coolant in them.” How does that make any sense at all? Yeah, a 3 year old car shipped to you without coolant in it. Clearly not the brightest bunch. So you would think that they would put coolant in the car after me having to ask this time. Wrong. I had to come back 2 more times just to get them to actually fill the reservoir to the halfway point. I mean this is just absolutely PATHETIC. For a certified Subaru dealership to provide this kind of service is completely embarrassing on their behalf. The entire situation has been completely frustrating. I am honestly appalled that a dealer like Northtown would employ people like this and allow them to treat customers the way that they do. I will be sure to let it be known to as many people as possible to not give this place their business. More

So far so good Have been there four times so far: bought car, had oil changed and tires rotated. Was I lucky to get good people working with me, or most of them are Have been there four times so far: bought car, had oil changed and tires rotated. Was I lucky to get good people working with me, or most of them are good at this dilership? Whatever, but may it last 🙂. I’m planning to keep servicing my Subaru at Northtown More

Classic old school dealership tactics I was interested in a car they had on the lot. After dealing with a very nice and responsive online sales consultant I made an appointment to go in t I was interested in a car they had on the lot. After dealing with a very nice and responsive online sales consultant I made an appointment to go in to see the car. Once at the dealership I got the old school sales techniques that I thought were on their way out in this industry. A whole story about how I was getting the lowest price, and how nobody could believe that it was approved. Give me a break, the invoice pricing and holdback are available online. Then focusing on payment over price was a classic move. I've bought a 2017 WRX STI at Van Bortel Subaru near Rochester and had totally different experience. I'd suggest anyone in WNY looking for a Subaru to go there. More