Northtowne Volkswagen

Very pleased I just wanted to thank Andre and his team for being so professional and nice and making what seemed impossible to VERY POSSIBLE!!!! Thank you again!! I just wanted to thank Andre and his team for being so professional and nice and making what seemed impossible to VERY POSSIBLE!!!! Thank you again!!! More

The absolute worst customer service Bought a CPO 2015 GTI on 11/10/18 took the car back on 11/14/18 for a small water leak at the windshield/sunroof. The dealer had the car for month an Bought a CPO 2015 GTI on 11/10/18 took the car back on 11/14/18 for a small water leak at the windshield/sunroof. The dealer had the car for month and said the car was fixed. Picked up the car on 12/14/18 and made it a few miles away before water poured in all over me. They made the leak extremely worse. Took the car back to the dealer. Told them it was worse. Took the car home for a few days then returned the car to the dealer on 12/27/18. As of 2/14/19 the car is still not fixed and still at the dealer. The owner Larry Lefever and the sales manager Russ Fortner said they would not do anything for compensation. They are only going to fix the car if they even can. More

Don't trust them to payoff your trade in I traded cars with Northtowne Volkwagon in May 2018,still owed on trade in. They agreed to pay off trade in,I gave them account number & phone number I traded cars with Northtowne Volkwagon in May 2018,still owed on trade in. They agreed to pay off trade in,I gave them account number & phone number of financial institution and "estimated" pay off from the financial institution app on my phone. They only paid that amount WITHOUT calling to get an EXACT payoff! 2 weeks later I find out that I still owed over $1000 and I contacted the dealership to inform them and they told me it wasn't their problem! I had no choice but to pay it off to keep my credit from being destroyed! My salesman,Steven Dee was excellent to work with but I'd never purchase from any of Northtowne Auto Group dealerships again! More

Easygoing and patient staff! Jerry Hall sold me my car and I was impressed from the start. I really don't like it when salesmen want to sit you down and fill out paperwork in what Jerry Hall sold me my car and I was impressed from the start. I really don't like it when salesmen want to sit you down and fill out paperwork in what kind of car you want- I'd rather go right up to the cars themselves and look. Jerry took us right outside and showed me the cars I was looking for once I told him. He was quick and to the point, while yet being patient with me. On the test drive he did not try and sell me the car or tell me about how I needed it. He let me enjoy it while offering occasional perks about that car. He was very easy going and honest about the car. He offered several times after I bought the car that if I ever needed anything I could call him. I enjoyed my experience at Northtowne and would recommend to anyone! More

VW steering column housing Recently I needed help with my 2012 VW steering column housing. I was so fortunate to have been directed to service manager, Jay Gillihan. Jay fixed t Recently I needed help with my 2012 VW steering column housing. I was so fortunate to have been directed to service manager, Jay Gillihan. Jay fixed the problem, was polite and courteous, went above and beyond to assist me with this and made my experience the best service call I have ever had in my lifetime. Thank you, Jay God Bless America and God Bless Jay Gillihan Ellen Demaray, Proud VW owner More

Don't believe the CPO Inspection from this dealership! We purchased a Certified Pre-Owned Hyundai Azera from Mike Lopez after checking their reviews. There should have been decent tires on a car with 23,20 We purchased a Certified Pre-Owned Hyundai Azera from Mike Lopez after checking their reviews. There should have been decent tires on a car with 23,200 miles but after driving just 2700 miles, my car with just 25,961 miles needed a new set of tires! This was after it 'passed' the Hyundai CPO 150 point check! Mike basically said " I just sold the car, talk to my manager". The manager Russ Fortner never bothered to contact me since he never planned to make it right. My advice - Double check any used car you buy here and don't pay extra for the hype!! I would never purchase from this dealership again. More

2018 Hyundai Elantra Second car I’ve bought from Mike Lopez. I’ll be back when I’m ready for another new car! Thanks again Mike! And Christian Beavers for a stress fre Second car I’ve bought from Mike Lopez. I’ll be back when I’m ready for another new car! Thanks again Mike! And Christian Beavers for a stress free buying experience! More

Great Customer Service Went above and beyond to help me find a car I could afford and to my liking. Helped me find the best possible car insurance and made everything easy t Went above and beyond to help me find a car I could afford and to my liking. Helped me find the best possible car insurance and made everything easy to understand! More

Phil's patience I have been taking my Volkswagen Beetle to Northtowne Volkswagen for many years. I had to find a new car warranty, and I used them for the first tim I have been taking my Volkswagen Beetle to Northtowne Volkswagen for many years. I had to find a new car warranty, and I used them for the first time recently when my window on the drivers side would not go up. First, the car warranty wanted to send their own part. It ended up being the wrong part. When they sent the right part, they put the attention to someone who the service department didn't recognize. They opened the package when I told them the tracker said the new part was delivered that morning. The wrong addressee had delayed fixing my car. I had to wait over a week to finally get my window fixed, and it was a hardship on me. Phil was patient with my car warranty; he called them numerous times to work things out on my behalf. I really appreciate that Phil went above and beyond to help me get my car window fixed. I don't know what will happen when I have another claim with this car warranty. More