Northwest Chrysler Jeep Dodge Ram - Service Center

FAST SERVICE AND FRIENDLY CUSTOMER SERVICE I received superb service this morning when my windshield was struck by a rock. Mark Stewman looked at my window, told me how much it would cost to r I received superb service this morning when my windshield was struck by a rock. Mark Stewman looked at my window, told me how much it would cost to repair and told me how long it would take to complete the repair. Thank you Mark for handling my problem so fast and I also want to thank Marion Chiaramonte for assisting me with processing payment for the repairs. I have nothing but praise for both Mark Stewman and Marion Chiaramonte. The repair was so good that it is almost undetectable. Marion always insures that I receive assistance with any problem I have in a fast manner. Thank you both very much. I am a very satisfied customer. More

Hopefully the management will read this I dropped off my Jeep Wrangler unlimited late in the afternoon at the dealership service center. I had to hunt down and find a service writer (only on I dropped off my Jeep Wrangler unlimited late in the afternoon at the dealership service center. I had to hunt down and find a service writer (only one on duty) and wait for him to finish his personal conversation. Then it took 30 minutes for 2 warranty items to be written up which at that point was still acceptable. When he laughed when i asked about the reserved vehicle and told me they take reservations 3 weeks in advance to be available and that they were out of rental vehicles that was when i started to get upset. But to top it off they said oh go over to the Nissan dealership they have plenty and all you have to do is climb over 2 fences and through the bushes to get to their dealership that is when I understand why the service department is so screwed up. Also when I talked with the Nissan folks they said that this happens all the time and is why they have so many crossover customers. Then the topper came when the service writer could not give me a firm date on when they will be able to service my vehicle and it will take about a week. Totally ridiculous. Poor management and it is obvious that no one cares about the customer. More

Great service manager, Mr. Macias is the best!!! Mr. Marcias at Northwest Dodge is the best SR. Service manger I have ever done business with. He took care of my vehicle. His attitude is awesome! Mr. Marcias at Northwest Dodge is the best SR. Service manger I have ever done business with. He took care of my vehicle. His attitude is awesome! I have never had a better experience at any other dealership. This guy is for sure a keeper. An asset to Northwest Dodge!! More

new dodge 3500 6.7 limited motor damage do to poor service i had first 4 services done at northwest dodge and their failure to recommend services needed they were busy doing call backs that paid more. as a res i had first 4 services done at northwest dodge and their failure to recommend services needed they were busy doing call backs that paid more. as a result i was unaware of the impending disaster i was about to have now truck needs $5000.00 in repairs and they refused to warranty and admit their failures and even lied to Chrysler rep trying to solve why new truck blown up when all services done at northwest dodge and as a result of Manny lies to rep saying i had 2 services not 4 they deny my warranty. Matt from service said i should have read owners manual. So i asked why they deny me she told me i only had 2 services not 4. i told her i have copy of receipts proving this . she said if i did that would prove they are lieing and now they are reviewing the facts after i immediately sent in receipts . ( lesson here keep all receipts when dealing with liars in service ) or you will be screwed at every turn. i will repost the results. please at all cost stay as far from northwest dodge unless you have $70,000.00 to waiste on vehicle that will be worthless in a year. i am contacting Ken Graft the owner in a minute. i hope this helps others ( as of 9-22-16 truck still in shop total pricre is $6800. plus in parts in labor still no response from northwest dodge ) do not use this dealership for anything it does not matter how good thier sales department is if they will now service vehicle properly or advise you of future services needed then they lie to chrysker and say you never had service work you will end up with a blown up vehicle like me and parts not available i will be lucky if still in business next week. i will take them to court and sue them to recover all losses caused by thier negligence i dont know how they even have a service department ( ps with in 1 month of tire rotation now missing both front hubcaps not reinstalled properly ) the cost dont seem to end i bought my vehicle new with 57 miles and put $20000 down and traded in mint 2012 dodge hemi so if they treat me like this what chance do you have More

Great compassion and customer service Marin Chiaramonte at northwest Dodge is great person who cares about her customers. I love her attention and attitude towards her job and customer ser Marin Chiaramonte at northwest Dodge is great person who cares about her customers. I love her attention and attitude towards her job and customer service. More

Service Department My fiancé called to have my 2014 Challenger serviced because my ABS and Traction Control lights are on. From what I read , my wheel sensors probably n My fiancé called to have my 2014 Challenger serviced because my ABS and Traction Control lights are on. From what I read , my wheel sensors probably need to be replaced which everyone on the blogs said is somewhat easy. My car is still under warranty so I want to make sure a Dodge Dealer took care of this issue. I don't remember who my fiancé talked to, but the guy told him, I'd have to leave my car there for 3-4 days and they could not schedule a time for us to just drop off my car and pick it up. They also told him they would not provide a loaner car. This is the absolute WORSE customer service. Total BS. I was looking at buying a new 2016 RT Durango from them or Tomball Dodge, but it certainly won't be from this inconsiderate business. Tomball Dodge scheduled an appointment for me to drop off my car and said they will try to get me a loan car if it takes longer than promised. Thanks Northwest for making the new car buying process easier for me. More

Great Oil Change Service The dealer provides fast service at a good value. Walk in oil change, tire rotation and wash in under 45 minutes. There package of 3 synthetic oil cha The dealer provides fast service at a good value. Walk in oil change, tire rotation and wash in under 45 minutes. There package of 3 synthetic oil changes with wash and rotation only $145 bucks. More

Battery light issue Thank you Eric for being upfront and honest!! Eric listened to me- discussed potential outcomes and delivered. Appreciate it. The only thing I recomme Thank you Eric for being upfront and honest!! Eric listened to me- discussed potential outcomes and delivered. Appreciate it. The only thing I recommend is for dodge to visit a discussion around an after hour shuttle. Everyone is not from Houston with family to pickup and everyone does not trust uber. Service the customer overall. Great job Eric! More

Service center Went for a oil change got there at 7.00 am got out at 10.15am service dept was very rude and act like the did not want to help at all. Went for a oil change got there at 7.00 am got out at 10.15am service dept was very rude and act like the did not want to help at all. More

experts in wasting your time I took my truck to northwest dodge for lube service like 4 or 5 times but that's it I will never go there again No matter if you have an appointment I took my truck to northwest dodge for lube service like 4 or 5 times but that's it I will never go there again No matter if you have an appointment or you just put your vehicle in line at 6am and wait for them to open at 7am (so you be the first one) they still going to take at least 2 hours to change your oil and on top of that they always have this sad unhappy bossy face they talk to you like you're asking them money not a customer who is there to spend money and expect a good service anyways I purchased one of their service packages which includes 3 oil changes 3 tire rotation and 3 car wash but this is the second time I take my truck there and have to wait for more than 2 hours to find that they didn't wash the truck or rotate the tires because as they claim the tires don't need to be rotate and they don't have enough time to wash the truck finally today when I asked them about the report the receipt that shows what service they performed on my truck and to provide the remaining balance of my service package they said the printer is not working and the cashier has already left Don't go to northwest dodge and probably no one including my stupid xxx should buy a dodge in the first place. More