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Northwest Jeep Chrysler Dodge Ram
Beaverton, OR
264 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 264 reviews
May 13, 2011
The sales person was extremely friendly and up-front about the vehicle. The finance person was also helpful in getting me the loan rate that would work for me. I had my Jeep Grand Cherokee serviced at about the vehicle. The finance person was also helpful in getting me the loan rate that would work for me. I had my Jeep Grand Cherokee serviced at this dealership, but I did not buy a Jeep because I had continual problems with it from the day I purchased it new. I bought a used Honda CR-V instead and am very happy with it so far. More
by janinerene
Employees Worked With
Vicki Smith
April 19, 2011
I took a 2007 Jeep Patriot for an inspection and diagnosis. Following the inspection, with an incomplete answer from the inspection, I was a little disappointed. I have since been contacted by the diagnosis. Following the inspection, with an incomplete answer from the inspection, I was a little disappointed. I have since been contacted by the Dealer management and they have reviewed why my experience was less than satisfactory and explained the action that they are taking to prevent the disappointment that I experienced. I accept that every organization can from time to time make a mistake. I take my hat off to Northwest Jeep for acknowledging an error and accept that they have taken action to improve. I believe them and salute them. Thank you Northwest Jeep! Thank you Dennis for caring! Roger More
by brow87
Employees Worked With
Canja Lalena
March 28, 2011
Vickie was very friendly and easy to work with. I walked in to test drive a particular vehicle I found on the website, but it had already sold. Vickie sat down with me and my daughter to see what else was in to test drive a particular vehicle I found on the website, but it had already sold. Vickie sat down with me and my daughter to see what else was available in my price range. We found 3 cars. The first one I test drove was the one I ultimately bought. More
by walkitoff
Employees Worked With
Vickie
March 23, 2011
I've been there several times now for service on my Dodge Caravan. So far they've been honest about the work that was needed and fair on the price. Unlike experiences at other dealers They've done competent Caravan. So far they've been honest about the work that was needed and fair on the price. Unlike experiences at other dealers They've done competent work without screwing something else up in the process. I've become very suspicious of dealerships over the last few years, with bad experiences at the Suzuki, Toyota and (the now gone) Dodge dealer, but so far Northwest Jeep Chrysler Dodge has earned my confidence and respect. More
by padarjohn
Employees Worked With
Don't remember
March 07, 2011
Bought a new Dodge Ram 1500 Crew Cab from the people at NW. I did a ton of research on the vehicle I wanted and contacted many dealers in the PDX area over the course of about 3 weeks. The people at NW w NW. I did a ton of research on the vehicle I wanted and contacted many dealers in the PDX area over the course of about 3 weeks. The people at NW were very informative via email and answered all my questions without pressuring me. Most all the work was done via email and when we were ready to visit the dealership and bring our trade out, it was an easy process. They gave us a good price on our trade in and all went well. It was a pleasant surprise how easy buying a car could be after dealing with other dealerships in the pdx and vancouver area. Very happy customer. More
by pdxjj
Employees Worked With
Rob Fredrickson
February 22, 2011
When we came to NW JCD, we were looking for a Dodge Charger, but none available had the options we wanted. We wound up with a Chrysler 300, fully loaded for much less than we thought the Charger would Charger, but none available had the options we wanted. We wound up with a Chrysler 300, fully loaded for much less than we thought the Charger would cost. This is one oof the finest cars I have ever owned and the service department keeps reminding me when it is time for maintenance. I am always met with a smile and a friendly attitude, even when I bring in my 18 year old beater pickup for an oil change. This is a nice place to do business. No pressure, no tag teaming. More
by 1redqt
Employees Worked With
Jeff Wood, Michael McGrain
November 17, 2010
I don't even know where to begin, but only wish they had I don't even know where to begin, but only wish they had a zero stars option instead of one star. My experience with this dealership has been far, fa I don't even know where to begin, but only wish they had a zero stars option instead of one star. My experience with this dealership has been far, far less than professional. I had my financing already arranged through a Capital One blank check program, and as someone who lives almost a couple hundred miles away my first contact with the dealership was by phone. I wanted to verify they participated in the Capital One program, and although I spoke with multiple people it took a week before anyone could give me a definitive answer - which was yes. During that week I was told by someone in finance that although they participated in the program that they didn't like it very much and considered the 'blank check' worthless because they said they didn't get paid in a timely manner - kind of odd considering the buyer gives them a check. All this aside I still wanted the vehicle I found online and spent another week placing phone calls, not getting call backs, getting call back but without answers to the questions I'd asked, then finally being told that they were holding the vehicle for an out of state buyer who was a really nice lady who needed time to get her financing in order. When is the last time you ever heard of a car dealer holding a car for someone else with no money down when they've got a fully qualified and ready to go buyer? They told me they were holding that vehicle, but could sell me a brand new one for roughly the same price - yeah, right. xx. A week later I checked the web site and craigslist and saw the very same vehicle (not another one, the same exact one) advertised for sale - this time for $1,000 less than before. I called again - waited several hours for a call back, and was told that they had just sold it and that a deserving mother who had never had a nice vehicle before was just driving off. So I listened to the sales persons' (John King, an aspiring Portland politician) excuses and drivel for 20 minutes and he promised that he would like to make it right and that I should look at other Jeeps for sale. I found another Jeep that I liked, and we agreed on a price and he told me to bring a cashiers check if I wanted to pick it up the next day. Since the Capital One blank check was for almost the entire purchase price, I assumed he meant the small balance that was owed should be paid by cashiers check. When I tried to clarify that with him, he told me no - the entire balance and very clearly said he wouldn't take the Capital One financing check. They're listed on the Capital One web site, I verified with Capital One by phone, and even though it took a week I verified it with the dealership. Even with all this crap I was willing to walk away and go to another dealership if this really was their unwritten policy. Until I received a phone call from John King almost immediately after our last conversation - he had hung up because he said he had to go keep an appointment with a customer who was waiting for him. So the phone rings, but it is quickly apparent that he had inadvertently called me on his cell phone and didn't even know we were connected and that I could hear his entire conversation with co-workers. He had no appointment with a customer - he spoke of me to his co-worker in a very demeaning manner in language I will not repeat here, he was complaining about having to stay and work when another one of the employees got to leave early after coming in late, & was complaining about management watching him & checking on him while he was eating. This whole ordeal has put me at least 3 weeks behind in my car buying timeline, I dealt with un-knowledgeable and unprofessional sales staff, was treated unfairly, was jerked around, was talked about badly, and was lied to. I've never written one of these reviews before, and quite frankly have had some less-than-satisfying transactions with other car dealers, but this experience has prompted me to do my best to warn others to stay as far away from Northwest Jeep as possible. More
by bendor
Employees Worked With
John King, O.C.
June 22, 2010
Made a service appointment on 21 June 2010 for 0800 22 June 2010. Drove in the service area at 0755. Stood around for 5 minutes. Service Advisor on phone. Fidgeted a bit and a second advisor wrote up the June 2010. Drove in the service area at 0755. Stood around for 5 minutes. Service Advisor on phone. Fidgeted a bit and a second advisor wrote up the order. Order to Change oil, check lift gate latch switch. Called Lalena Canja about 1230. Voice mail. Left message to call. 1330, no call so called again. Voice mail. Called service number. No info available as "tech in on computer. Called at 1400. Lalena Canja says oil change is done but latch must be replaced but not in stock and 5-7 day estimate for availability. Told Lalena Canja that we needed car and we would come and pick it up. Lalena Canja says some paper work still to do. Told Lalena Canja we were on the way, have car ready. Arrived at service area about 1445. Car not ready. Lalena Canja says tech is finishing paperwork. Told Lalena Canja I don't care about the paperwork. Tell me the cost so I can pay bill and get car. Lalena Canja says will check. Lalena Canja returns and says "a few minutes." Asked to speak the department manager. Lalena Canja goes to service manager office and talks for a few minutes. Leaves office. I talk to manager who apologizes for problem and car is almost ready. I go outside to wait. See car on lift and return to managers office. Ask manager why car is on lift. Manager says doing oil change. Incredulous, I state that Lalena Canja said oil change already done. Manager apologizes again. I ask where car will be parked when done. Manager indicates area. I say tell me cost so I can pay. Manager says no charge because of problem. I go outside to wait. Manager goes to service bay and waits until car finished. Drives it to waiting area and hands me keys. I leave, unlikely to return. Ken More
by kadaggett
Employees Worked With
Lalena Canja
April 13, 2010
To the Manager of NW Jeep, We wanted to let you know To the Manager of NW Jeep, We wanted to let you know that Michele Eveland is a great employee. We felt very comfortable with her. She answered all To the Manager of NW Jeep, We wanted to let you know that Michele Eveland is a great employee. We felt very comfortable with her. She answered all the questions we had, never making us feel uninformed. "She is down to Earth and Honest". She and Todd made this a painless experience. I love my new 2010 Nitro. Sincerely, Susan More
by Bostondan
Employees Worked With
Michele, Todd,
September 03, 2009
The website has a link to contact them. Sent a email and got a auto response confirming they received the question. Apparently this does not work as had no response regarding if they are honoring any beaver got a auto response confirming they received the question. Apparently this does not work as had no response regarding if they are honoring any beaverton chrysler pre-paid oil card. Sent 2nd email a week later and no response still. Unclear if they are avoiding the question. Called the service department and got put on hold after 2min of waiting. Don't think will have them work on my chrysler, does not seem customer service driven. More
by polomd
Employees Worked With
email
