Northwest Jeep Chrysler Dodge Ram

Ben Irwin, the Service Manager, has saved my bacon on numerous occasions. Hands down the best customer service I have ever experienced at a dealership, or any service department for that matter. A true J numerous occasions. Hands down the best customer service I have ever experienced at a dealership, or any service department for that matter. A true Jeep guy who knows his stuff and always willing to go above and beyond the norm. Thank you Ben! More

Poor communication. No official service estimate for the $1680 bill. No updates they kept my car for 9 days though it was planned for 2 days. No explanation regarding wh No official service estimate for the $1680 bill. No updates they kept my car for 9 days though it was planned for 2 days. No explanation regarding what was taking so long. No updates unless I made contact with them and asked for updates, even though they said they would. More

Had my van towed to Northwest Jeep for service. Service manager was mysterious, rude, and hard to reach. He would give a ballpark of what things might cost, but seemed to be only talking about part Service manager was mysterious, rude, and hard to reach. He would give a ballpark of what things might cost, but seemed to be only talking about parts or labor and not both. After 2500 dollar of labor on the vehicle it was returned with the wheel misaligned making it confusing to drive straight. I couldn’t reach anyone at the dealership for help and they suggested I bring it back 5 days later ensuring it was not something they did. When I reached out for help I didn’t get a reply for 3 days and when I finally got a reply they were making a joke of the situation. I would put this dealership in an “avoid at all costs” category. I would especially avoid working with service manager Chris. Attaching a photo of my steering wheel while the wheels are pointed straight More

I entered your facility Thursday 10/19/2023 to look at a Jeep Gladiator. I was approached by a sales team member and asked if I needed assistance, I asked for “OC” a team member I remember from the past and Jeep Gladiator. I was approached by a sales team member and asked if I needed assistance, I asked for “OC” a team member I remember from the past and was informed that he no longer works there, and the salesman simply walked away. After several minutes of me wandering around I was again approached by another salesman Jamie and asked if I needed assistance. I explained the awkwardness of what took place and noticed Jamie was with a client but took time away to make sure I was offered assistance. This was great, he then handed me a card and I assured him I would be in touch, We exchanged information over text messages throughout the day and he said he would follow up with me as soon as he had answer regarding my trade “VALUE”. The next morning Friday 10/20/2023 Jamie followed up as he said he would, he confirmed if I could do the deal that day, they could offer me what I wanted for my trade. So, I put myself together ran down and just like that traded in and bought a new vehicle. While I was waiting for the vehicle to be cleaned, gassed up we were talking of adding some accessories. Jamie and I went to speak to the parts guy and was/is not well versed in the product knowledge to say the least, so I decided to pass on the accessories. So, I get home, put stuff where I want it inside the new vehicle and clean it up a bit as I wanted it clean and noticed a couple minor scratches and a chip (see pictures), this could be a factory defect I am uncertain. When I took delivery of the car, they just washed it and there was some water and what not, so we clearly missed seeing these. I then texted Jamie my salesman immediately and he agreed to have them corrected the following Friday as that’s when your lot has a paint correction person on site. So, I agreed and thanked him and went on with my day and business. Thursday 10/26/2023 I messaged Jamie back to confirm that we were still on for Friday as I needed to schedule time away from work, he confirmed and we were all set for Friday morning, all is well and again go on with our day. Friday 10/27/2023 09:19 am I receive a message that we need to reschedule as the paint person apparently didn’t show up for work. I reply that that blows as I took valuable time off from work. Minutes later I receive a phone call letting me know that your business NW Jeep will no longer be honoring the minor cosmetic repairs, and that Jamie will no longer be able to support the situation and to contact the dealership going forward, due to a survey I took online. This had me intrigued, so I went to the dealership. I am at this point so upset that I must catch my breath and explain the situation. This guy listens to me, mumbles something about being from Tennessee, not sure what that has to do with anything and simply states that I gave a bad survey and had he know that I wasn’t going to give a perfect survey he would have rather not sold me the car. I then questioned his answer, really wouldn’t sell me a car if I don’t give a perfect survey. After a bit he asked me to wait, and he would see what the next steps would be. During this time of me waiting my salesman walked past me 3-4 times scowling at me as if I was a pile on the sidewalk. After a bit I was approached again by another guy, a sales manager I believe. Again, I was informed that the survey I took was the weighing factor and I would be “FLAGGED” in your computer and wouldn’t be able to probably purchase a car from your location again, really? I guess you should ask yourself, being treated like this would I want to buy again, do I share this experience in a positive manner with friends and family, the public? Or if you want your customers to lie, offer something tangible, like as in upon completion of a “PERFECT” survey 10’S across the board return to the dealership for a free tank of gas. Or earn a perfect survey! More

Kept us up to date get me Lyft to go home while being in shop shop More

They were very patient while we made our decision with no pressure. Joey, George, Mickey were great. The manager actually took the vehicle back to remove a couple spots off himself. I would give them 100 sta pressure. Joey, George, Mickey were great. The manager actually took the vehicle back to remove a couple spots off himself. I would give them 100 stars if I could. Thank you. More

I purchased my GMC Terrain from this location, from Jamie Schaab. Schaab was an amazing sales rep to me and my family. He was so thoughtful, he personally cleaned the entire vehicle when he knew I was purcha Schaab. Schaab was an amazing sales rep to me and my family. He was so thoughtful, he personally cleaned the entire vehicle when he knew I was purchasing it so that it would be clean for us to take home and he was willing to discuss all my concerns and questions throughout the process. I’ve had my SUV for a few weeks now and have been loving it! I’ve had no issues. The pricing was well worth the value of what I got. The manager Carsen and Schaab provided the kiddos cookies to keep them entertained and they were loving it! Carsen and Schaab made me feel like I was part of the family while there and provided resources if I ever needed future assistance. Everyone at this store location, NW Jeep, were very sweet to us and made the experience of purchasing a new vehicle enjoyable. I highly recommend coming here if you’re considering purchasing a new or used vehicle. More

Joey was amazing to work with. Very personable and not pushy at all. He was very genuine and perfectly fine chatting about more than just selling me the car which made the whole pr Very personable and not pushy at all. He was very genuine and perfectly fine chatting about more than just selling me the car which made the whole process much more enjoyable. Would definitely purchase another vehicle from Joey in the future. More

Chris did a great job helping me. Was good at calling me when work was done. Was good at calling me when work was done. More

We never have any problems when we come here. Courteous and professional. Great job! Thanks. Courteous and professional. Great job! Thanks. More