Northwest Jeep Chrysler Dodge Ram

The service department at this dealership is very good. This is the second time I have been there and have had a good experience each time. This is the second time I have been there and have had a good experience each time. More

I scheduled a recall service appointment for our 21 RAM 2500 with this dealer based on two things: 1) they were the closest RAM dealer and 2) the advisor assured me there would be either a loaner or a free 2500 with this dealer based on two things: 1) they were the closest RAM dealer and 2) the advisor assured me there would be either a loaner or a free "rental" vehicle available for me. I received a reminder text several days before my appointment that indicated the "customer would drop off and had a ride waiting." I replied to the text and indicated my appointment was based on obtaining a free replacement vehicle to use - no reply. The next day, I received a reminder e-mail that indicated essentially the same thing. I replied and requested that if a loaner was not available to let me know so I could reschedule the appointment - no reply. I arrived a bit early. Several customers who were in line behind me were served first. Why? When I did finally speak with a service advisor, she indicated that the dealership did not have loaners and that their rentals were "first come, first served" and all had already been taken. Frankly, I've not been to such a mickey-mouse dealership in several decades and I am writing this with hopes that others who might consider having their vehicles serviced - especially for a factory recall - can avoid the disrespect and waste of time I encountered. It's appalling to me that RAM allows this dealership to perform recall service in the first place. We work with dealerships for 3 other manufactures and this one was such an outlier it's kind of surprising they're still in business. All this said, I really feel sorry for the people who work there. They're nice but obviously working for an owner that is a total cheapskate and doesn't really value building repeat customers for their service operation. More

The service team worked extremely hard to solve our problems and communicated well with us. If we ever need any further service, will always come back to Beaverton Jeep problems and communicated well with us. If we ever need any further service, will always come back to Beaverton Jeep More

Where to start... I'll first say that I have been a customer of NW Jeep for several years. It's where I leased my Jeep, where I have taken it for service, where I was planning on purchasing said Jeep f customer of NW Jeep for several years. It's where I leased my Jeep, where I have taken it for service, where I was planning on purchasing said Jeep from, and where I've sent friends and family for their Jeeps and Dodges. After my experience with the service department over the past few days, I can no longer recommend NW Jeep to anyone due to the unethical treatment I received from John Goodner, the service department manager, and Lalena McKnight, a service advisor. I took my Jeep in to have factory towing capabilities enabled in the computer. This process has been done by other dealerships for other people many times. I installed the factory hitch and wiring harness as recommend by many Jeep mechanics across the country, and Mopar itself using my VIN. It's a process that has been done successfully using the exact parts I used and the procedure I asked for many times by other Jeep users. I dropped my Jeep off with the NW Jeep service department,who quoted me 1 hour to do this work. The team immediately did not seem knowledgeable about the procedure. They took 5 hours while I waited in the lobby with no one updating me on the status. After it was done, I tested the trailer light connection and was not getting any power. I went back inside asking Lalena if they had tested the fuses specific to towing in the fuse box for power (there are 6 of them), as this would indicate if they had activated all the right things in the computer. I was met with immediate attitude. She directed to me to John, the service manager, who went completely went off on me and started from a position of defensiveness and condescension. He told me they were not responsible for verifying the quality or accuracy of their work. I told him to please test the fuses because they would be receiving power had the job been done correctly. He told me that "if I know so f'ing much about the procedure, then I should just do it myself". After about 10 minutes of back and forth, he decided he would test the fuses and keep my Jeep overnight. He told me if I was wrong, I would pay for it. I received a call from Lalena the next day saying I "used the wrong wiring harness" and she told me "the parts guy said I needed to use another wiring kit". The wiring kit she quoted is for non-Trailhawk models, as 2019+ Trailhawks were updated to have the required tow wiring all the way back to the rear hatch. This is confirmed by another Jeep dealer and the official Mopar wiring diagrams. The harness, however, was never the point of this extra day they took with my Jeep. They were supposed to test fuses and they didn't, instead choosing to focus on the wiring harness "being the wrong one" because it gave them a way out of not doing the job properly. I picked up my Jeep today, was met with more attitude at the service counter, then they charged me for keeping my Jeep overnight and coming up with ways to scapegoat me, so I took it home to test the towing fuses for power myself. The 6 fuses do NOT have power to them, indicating that they did not do their job or perform the work I paid for, and the wiring harness I used has nothing to do with this fact. They seem to be unaware of this well-documented procedure and parts used for it. If you need service done, I would STRONGLY recommend not going to NW Jeep and dealing with their utter disdain and sheer lack of respect for their customers. Where I'm from, the customer's concerns are priority and an utmost level of respect and professionalism needs to be maintained. You will not find this at NW Jeep. Even if the work had been done correctly, I would still be writing this review due to the unethical treatment I received from the service department. There are many other Jeep dealerships in the Portland area. I have been in contact with another dealership who is friendly, willing to squeeze me in for an appointment, and is knowledgeable and able to do perform the work NW Jeep could not. More

Brought my Jeep.in for service appointment on Monday. They didn't even look at it until Monday. Went to pick it up Monday. I'm waiting for the car for 15 minutes. I have to find the service advisor who t They didn't even look at it until Monday. Went to pick it up Monday. I'm waiting for the car for 15 minutes. I have to find the service advisor who tells me can't find the key. 40 minutes goes by, I talk to the service advisor again. I said call me a ride home and you deliver the car when you find the key. He said we cant deliver the car. That is a total lack of customer service. It's how you recover from mistakes defines your customer service. In fairness to Ed the service advisor he did reconsider his stance that I would have to come back for the car. He personally delivered the car to my door. Turns out the tech had the key. Again it's how you recover from mistakes is what defines you. As an example a Walmart manager gave me a $20.gift card as he apologize for the wait as I waited for my groceries. That gesture was appreciated as also was Ed divering the car to my house. More

Beau by far is the best in the business. This is my second purchase with him and the process was flawless. His communication and personal customer service is exceptional. Please go see Beau when you ar second purchase with him and the process was flawless. His communication and personal customer service is exceptional. Please go see Beau when you are looking for your next purchase. More

As a public school teacher and administrator I believe in working and trusting people who are honest and care about others. After looking at other dealerships in the area we chose Northwest Jeep based on t working and trusting people who are honest and care about others. After looking at other dealerships in the area we chose Northwest Jeep based on the online reviews. Victoria was listed in many reviews so we went with her to help our family with the Purchase of a new jeep. She went above and beyond for our family. She made what could have been a stressful process an easy one. I want to give a shout out to Joe and Mickey who also helped us with the vehicle and works with her. If you are looking for an individual who will follow through, who is honest, who will return phone calls and emails, and who is an excellent salesperson look to Victoria at Northwest Jeep. Thank you More

They cancelled my appointment for an oil change that morning…I was 4000 miles from home and they said we can do it next week morning…I was 4000 miles from home and they said we can do it next week More

It was the fastest and friendliest purchase of a vehicle that I had. that I had. More

AWFUL, once again. I purchased a 2018 Wrangler new from this dealership and EVERY SINGLE time I bring it in for routine service or issues I have a horrible experience. I also have a GMC and BMW and every this dealership and EVERY SINGLE time I bring it in for routine service or issues I have a horrible experience. I also have a GMC and BMW and every time I interact with those dealerships it reminds me of how horrible NW Jeep really is. This time I called to schedule service for an electrical issue. They can't get it in for service for over a month, which is after my warranty expires. They can't find a way to get it in and won't honor the issue as covered under warranty. More