Northwest Jeep Chrysler Dodge Ram

3+ hours for scheduled oil change is unacceptable...I had to argue regarding my 9 FREE oil changes still under service contract after the advisor left a voicemail vs. talking to me directly (waiting room) wh to argue regarding my 9 FREE oil changes still under service contract after the advisor left a voicemail vs. talking to me directly (waiting room) which caused further delays. The one free oil change (10 total) was so bad that I've been paying for jiffy jube service myself but decided to try again since post-covid times are hard... I quickly remembered why I stayed away after the advisor left me unattended for presumably his lunch hour+ meanwhile other people are flying in and out as expected. After 2+ hours ...Upon asking another advisor for an ETA he quickly snaps at me for 6-six (mask on) and proceeds to tell me that it JUST started inspection and that an oil change will be another 45 minutes to an HOUR. 3+ hours later The advisor FINALLY calls me up and hands me the $0 bill...NO basic stuff like offering to change my filters since they are flagged to be REPLACED?!? What was the point of my INSPECTION then?!? My unsatisfactory advisor continues to basically shugged it off, suggesting any future services would require a future appointment, which isn't that appealing given my experiences pre and now post- covid but I will ONLY come back for the nessarary services that are conveniently dealer specific, which concludes: FINAL NAIL DISCLAIMER: This vehicle had a DOCUMENTED WARRANTY TRANSMISSION FAILURE AT 98K MILES...WHY WOULD IT NEED A TRANSMISSION FUILD FLUSH AT 123K TOTAL MILES?!? SCAM!!! STAY AWAY UNLESS YOU NEED THE PROPRIETARY SERVICE THEY REQUIRE FROM YOU SUCH AS IRRONICLLLY A TRANSMISSION FLUSH More

Brought my 93 Jeep Cherokee in for an oil pressure problem. This issue was resolved and advice and recommendations were given for better performance. Very professional and thorough. Completely satisfi problem. This issue was resolved and advice and recommendations were given for better performance. Very professional and thorough. Completely satisfied on this point. Here’s where they went the extra mile. Because of their detailed inspection, they found a problem with the brake pedal shift interlock. It was dangerously frayed to the point it was unsafe to drive. This was a recall item for this year jeep. Even though the recall parts were discontinued, they were able to completely repair and solve this issue. Because of their excellent attention to detail, the accident that was waiting to happen, didn’t. Out of a 5 star rating, I would give them 6 if that was possible. This review is for the service professionals at Northwest Jeep Chrysler Dodge Ram 10600 SW. Canyon Rd., Beaverton, OR 97005 PS. I’ve also had a water pump replaced on the jeep by them a few months ago. Again, excellent service and very professional. More

Today, I purchased a 2016 Mazda from NW Jeep Chrysler Dodge. Everyone I interacted with was wonderful. In particular, Kelsee Shaffer was AMAZING. She was patient, kind, and completely willing to do an Dodge. Everyone I interacted with was wonderful. In particular, Kelsee Shaffer was AMAZING. She was patient, kind, and completely willing to do anything to help me with the purchase. She was with me every step of the way, and was so understanding with any issues that arose along the way. Thank you so much, Kelsee! More

This was my 1st time buying a car by myself & I couldn't have had a better experience. Everything went smoothly. I got everything I wanted @ a price I wanted 10+ experience . My sales person was David Mo have had a better experience. Everything went smoothly. I got everything I wanted @ a price I wanted 10+ experience . My sales person was David Morrow & he was really great to deal w/. More

Excellent experience purchasing my new Jeep Gladiator from NW Jeep. Todd and Steven helped me find the right truck, made me a great deal and respected my time. Go see NW Jeep for your next vehicle! from NW Jeep. Todd and Steven helped me find the right truck, made me a great deal and respected my time. Go see NW Jeep for your next vehicle! More

Got a great deal on a Rubicon here. Was able to negotiate a price over email, then just walk into the dealership and complete the purchase without hassle. Was refreshing after having a bad experience at Lith a price over email, then just walk into the dealership and complete the purchase without hassle. Was refreshing after having a bad experience at Lithia just the day before. More

I was extremely impressed with the customer service I received from NW Jeep and Mike Morgan. Mike was very helpful in finding the right deal for me on my 2020 Renegade. With this being my first brand new received from NW Jeep and Mike Morgan. Mike was very helpful in finding the right deal for me on my 2020 Renegade. With this being my first brand new car I walked in with a lot of stress but Mike made to process simple and was very upfront with everything. I will be going back for sure and have already had friends asking me who they should see at NW. More

Ben and Gastavo were amazing in our adventure to purchase our Jeep- so friendly and went above and beyond! I highly recommend going to see them at NW Jeep CD!! Thank you! our Jeep- so friendly and went above and beyond! I highly recommend going to see them at NW Jeep CD!! Thank you! More

Best experience I have ever had buying a car. I cant thank Ben Hendrix enough for going above and beyond for my husband and I. We just had a baby and we were worried about cleanliness due to Covid, they thank Ben Hendrix enough for going above and beyond for my husband and I. We just had a baby and we were worried about cleanliness due to Covid, they made us feel really safe and comfortable. I am so happy I came here and I will make sure to come back for any cars in the future. I would recommend this dealership to anyone and everyone. Ask for Ben or Steven for excellent service! More

DO NOT BUY A CAR HERE! Sales department is terrible, the managers are even worse... condescending and rude, especially Ben Hendrix. Some not even wearing masks Service department isn’t much better. Bought managers are even worse... condescending and rude, especially Ben Hendrix. Some not even wearing masks Service department isn’t much better. Bought a car a week ago, brand new and two days later it would turn on or off, electronics were all wonky.. had to wait over 3 hours for a tow truck through warranty service on an insanely hot day with a child. They told us no longer than an hour... turns out the tow truck company is based in Vancouver, Wa. Nonetheless, finally got to the dealership, waited an hour to get a rental car, which was a mini van that was so dirty and stained there is no way possible they were following protocol for COVID. I’ve included a picture of the dirt I got off the steering wheel. Customer service doesn’t exist here. UPDATE: two weeks later... “battery” problems again or so they say. Had to wait a whole day before the tow truck could drop the car off this time. Mr. Hendrix had the audacity to tell my husband it’s no wonder I sent him in to deal with the new problem after my first review cause I couldn’t handle showing my face. Can’t think of a more sexist and demeaning thing to say. I assure you, my face will be seen there more than you’d like Mr Hendrix. A week went by with the “new” repair, no one has called or returned a call to give me an update. I just decided to go in on that one week day and magically it was ready!! Weird. Wiring issues causing battery issues this time. The owner or owners son Robert McGrain, called on a Friday at 430 to check on things... but it closing time so timing was just right for him. Called twice a day for a week and he never returned my call or spoke with my about my experience. One disappointment after the other, we can clearly see how his team gets their customer service skills from. More