Nucar Mazda of New Castle

Went to dealer for a specific vehicle we found on their website. Spoke to Q before leaving one dealer where we ran into what I feel was Bait & switch to make sure car we were interested in was physically t website. Spoke to Q before leaving one dealer where we ran into what I feel was Bait & switch to make sure car we were interested in was physically there. Q told us he has put his hands on the car and it was right there. I made sure they were aware of our situation on the way down there, 30 min. from where we were an hour from home. When we got there q was actually pulling the car to the front door. We went in gave him our licenses for test drive and went out looking the car over and everything looked great. Q then comes out to let me know that his sales manager just told him that car was going to Texas and was already sold. Thank you very much Nucar Mazda and Pacifico Mazda for completely wasting my time and money. The 3s and 5 rating were strictly because of Q, otherwise they would have been all 1s. More

Easiest car buying experience I ever had. Went through the Mazdausa web site and priced out the car I wanted using two local dealerships to contact. NuCar was super quick in responding with what they had the Mazdausa web site and priced out the car I wanted using two local dealerships to contact. NuCar was super quick in responding with what they had in stock and their price, along with offering similar used vehicles on hand. Then Mike contacted me directly through email and got down to the specifics of what I wanted. After going back and forth with what I wanted, my price range, and time frame Mike said he could have the car ready for me the next day. They were the right price (I think I even mentioned in my email that if they could work that "miracle" in the price, I would pick it up that night....which they did) and couldnt have made it easier for me. Once the car and price was confirmed with Mike, Sal contacted me with the loan app. A few minutes on that and a follow up email he next morning and I was all set. Went into the dealership with wife and kids in tow and less than an hour later was driving home in my new Mazda 3. I'll say it again...easiest car buying ever! Leased my 2005 Mazda from the old NuCar 8 years ago and remember waiting for 4 hours to get eveything settled. BIG difference between then and now. Mike and Sal were great, John is going to work on my wife's Mazda 5 tomorrow, and I'm sure the rest of the NuCar staff are great and friendly as well. Want to see how the service shop is with my wife's car....I'm planning on being there with every scheduled maintenance. Thanks NuCar Mazda!! More

Jeff McElwee was a great help and very courteous. In and out of dealership in an hour and a half. This is the second car we bought from him in the last 8 months. Thanks Nucar Mazda! out of dealership in an hour and a half. This is the second car we bought from him in the last 8 months. Thanks Nucar Mazda! More

Dan was very helpful. He listened to what our needs were and he worked with us until we found an acceptable vehicle in our price range. and he worked with us until we found an acceptable vehicle in our price range. More

I had a unique situation that I found myself in and in need of a newer car with better gas mileage. I emailed Jeff with particulars that I could work with to do the deal. He acknowledged my emails and pho need of a newer car with better gas mileage. I emailed Jeff with particulars that I could work with to do the deal. He acknowledged my emails and phone calls with extreme professionalism. Jeff, along with Mike and Eddie, never gave up on me. They were able to accommodate my needs and I am now the proud owner of 2013 Mazda 6.....off the showroom floor! I couldn't be happier and I owe it all to Jeff, Mike and Eddie! More

Went to the dealership really just to test drive a vehicle, but the salesman and used car manager were so helpful and accommodating I felt that I was going to receive an honest and reasonable deal. It vehicle, but the salesman and used car manager were so helpful and accommodating I felt that I was going to receive an honest and reasonable deal. It wasn't hard to buy a vehicle at all. More

It was fun to work with Q, and the result was excellent. Drove home in a high quality used car. The car easily passed inspection by my mechanic when I took it in the next week. And it's great to drive. Drove home in a high quality used car. The car easily passed inspection by my mechanic when I took it in the next week. And it's great to drive. More

Sal made our car buying experience as painless and quick as possible. Did not have to dedicate half a day to a car dealership. Sal was very helpful and friendly. Plan on buying another car from Sal and Nuca as possible. Did not have to dedicate half a day to a car dealership. Sal was very helpful and friendly. Plan on buying another car from Sal and Nucar in the very near future. More