Nucar Nissan of Norwood

The guys always do their best to explain issues to me in plain language and show me what the problem is with my car. plain language and show me what the problem is with my car. More

Miguel was pleasant. He answered all my concerns. Miguel kept me updated on the progress while the car was being worked on He answered all my concerns. Miguel kept me updated on the progress while the car was being worked on More

Pleasant. No issue. Communicated what was done. Antonio was pleasant when he checked me in. He told me to have a seat in the waiting area and he would let me k No issue. Communicated what was done. Antonio was pleasant when he checked me in. He told me to have a seat in the waiting area and he would let me know if there would be a cost. When my car was ready he came and got me. More

Good service and customer service. Jude called to let me know what was wrong with the car and how it could be fixed Jude called to let me know what was wrong with the car and how it could be fixed More

My only concern is that I had a coupon that Nissan sent me for a complimentary oil change due to my recall issue. I did the recall a while ago and then the coupon came, but it wasn't time for my oil change me for a complimentary oil change due to my recall issue. I did the recall a while ago and then the coupon came, but it wasn't time for my oil change. The coupon expired on 4/20 but it wasn't time for my oil change. I tried to use it this week and I couldn't use it. I didn't think that was fair. I tried calling but I only had an option to leave a voice message. More

It's been pleasure since the day I bought my car from them. Always good at their job them. Always good at their job More

Everything and everyone perfect. From beginning to end. I highly recommend Nucar Nissan of Norwood Ma. 🥰👍 From beginning to end. I highly recommend Nucar Nissan of Norwood Ma. 🥰👍 More

Easy, friendly, efficient Jude is a friendly face and I love knowing he is taking good care of the vehicle love knowing he is taking good care of the vehicle More

What started out as a great experience with an amazing sales rep quickly turned south. Matt tries his hardest to please the customer but the lack of communication and support for the remainder of the staf sales rep quickly turned south. Matt tries his hardest to please the customer but the lack of communication and support for the remainder of the staff leaves cracks unfilled and confusion all around. I am extremely unhappy and disappointed with my experience at this dealership. Throughout the entire process, I was repeatedly given expectations, promises, and timelines that were never met. Communication was poor, and every time I was told something would be done by a certain date, it either did not happen or I was left chasing updates myself. What made this experience even worse was the complete lack of accountability from management. The general manager showed absolutely no interest in making the situation right or even attempting to resolve the ongoing issues. Instead of taking customer concerns seriously, it felt like I was being dismissed the entire time. The most unprofessional part of this experience came from the service manager, she openly mocked me and made fun of me, not realizing that both my boyfriend and I could hear her. Hearing employees speak about customers that way was shocking, disrespectful, and completely unacceptable in any professional setting. I would not recommend this dealership to anyone based on the way customers are treated once problems arise. This experience was frustrating, stressful, and far below the level of professionalism I expected. To top it all off, even after the final visit, I was told my car was 100% complete (3rd times a charm), I had to go out of my way to get a sticker, an alignment and balance the new tires that were put on after a long battle. More

They give me a headache They stress me out It depends what department I'm dealing with that stresses me out what department I'm dealing with that stresses me out More