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Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

Austin, TX

4.0
437 Reviews

13401 Ranch Road 620 North

Austin, TX

78717

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437 Reviews of Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

July 15, 2020

Hope this saves somebody extreme aggravation I was working with one of your salesman- William B. We began emailing back and forth starting Thursday, July 2nd, concerning Stock #KG46718. He sent m More

by Fyreman
Customer Service
Recommend Dealer
No
Employees Worked With
William B,, Joey O
Jul 16, 2020 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

Clearly there was a miscommunication on our end but I would like to assure you that this wasn't intentional. We try to keep our website as up-to-date as possible, but occasionally it does take a day or two to remove a listing. I sincerely apologize that your vehicle of interest was sold and for any confusion we caused. If you would like to discuss this further, please reach out to Heather M., the Executive Assistant to the GM, at 512-493-8123. Thank you.

July 01, 2020

Went to Nyle Maxwell to look at a vehicle as soon as I got out of my car Jeffrey was there to greet us. Jeffrey is a great salesman he listened to our needs and wants he educated us on all vehicles. I had More

by Sabrina
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Jul 01, 2020 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

Thank you for leaving us a five-star review, Sabrina! I am glad to hear that Jeffrey was so helpful during your visit to Nyle Maxwell Chrysler Dodge Jeep Ram of Austin as it is our goal to find customers the perfect vehicle. We wish you safe travels in your new truck!

May 25, 2020

For sometime, my mother has been in search for a car. Nyle Maxwell was our third stop today. We were approached by Jeffrey. He was Amazing and God sent! He had Excellent Customer Service skills and was v More

by Britnee
Recommend Dealer
Yes
Employees Worked With
Jeffrey & Bob
May 26, 2020 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

Britnee, thank you for leaving Nyle Maxwell Chrysler Dodge Jeep Ram of Austin a review! We'll be sure to share your feedback with our team!

May 22, 2020

If you buy a car from Nyle Maxwell, make sure you work with Jeffrey Midence. My family and I got the exact vehicle we wanted and no games when it came to pricing. Jeff is a straight shooter and doesn’t dr More

by Johnny Deng
Recommend Dealer
Yes
Employees Worked With
Jeffrey Midence
May 26, 2020 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

Hi Johnny - At Nyle Maxwell Chrysler Dodge Jeep Ram of Austin it's our goal to make the car-buying process as straightforward as possible and we are so happy that this was your experience working with Jeffrey. Thank you for recommending him! We hope to see you for your first oil change.

May 01, 2020

I purchased a used 2012 Dodge Journey for my wife's business and paid almost 10k for it. I owned the vehicle less than 6 months and then the automatic transmission starting failing to shift. I had it t More

by Daniel Lockhart
Recommend Dealer
No
Employees Worked With
Chris
May 04, 2020 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

Daniel - I assure you that we take our inspections very seriously so I'm concerned to read this feedback. I'm going to look into this situation further, but in the meantime, would you please give me a call? Thank you, Heather M. - Executive Assistant to the GM - 512-493-8123

February 25, 2020

On February 15 I called Nyle Maxwell Dodge in Austin Texas. I asked to speak to a sales manager skipping the salesman process due to And already approved Chrysler financing previously approved car deal. More

by Srd32970
Recommend Dealer
No
Employees Worked With
Chris Colburn
Feb 26, 2020 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

I can assure you that we are grateful for your business and I'm so sorry that this wasn't the impression we left. We are going to address these concerns internally to ensure issues like these don't occur in the future. I understand that we've lost your business, but if there is anything I can do to assist you please give me a call. Thank you, Heather M. - Executive Assistant to the GM - 512-493-8123

November 27, 2019

Offensive and Rude Sales Staff I have spoken back and forth with Luis Tirado for a few weeks now and have been hung up on twice. I would highly recommend that you shop else where. S More

by Chris C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jan 11, 2021 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

Chris - We have high standards of customer care and its sounds like we missed the mark. I'm so sorry for the trouble you had getting the information you requested. This will be a training opportunity for us so that we can improve the experience of future guests. I would like to learn the details of what happened here, so would you please call me at your earliest convenience? I may not be able to find your contact information without a last name. Thank you, Heather M. - Executive Assistant to the GM - 512-493-8123

October 13, 2019

Lied about the insurance package for the seats/lights It all started with the matts.... Bought a 2006 Dodge 1500, great truck good price. Problem was I came from Austin to buy it. When I went to pick i More

by TravsA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales guy was ok - really the finance guy that messed around with the wrong package
Oct 14, 2019 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

I'm very sorry for the issues you've been experiencing with your vehicle. This certainly sounds like a frustrating situation and I'd like to discuss it with you further to see what I can do to help. I'm unable to locate your contact information from this review, so would you please give me a call? Thank you, Heather M. - Executive Assistant to the GM - 512-493-8123

October 09, 2019

I literally never leave reviews but it’s imperative. Don’t buy from these people. They’re your best friend when you’re about to buy a car but ghost you like a bad Tinder date when you need them after pu More

by Annoyed
Recommend Dealer
No
Employees Worked With
Customer Service
October 03, 2019

Women and non-car savy people beware I will admit that I do not know a lot about cars. I know enough about general maintenance and upkeep but when it comes to potential major issue More

by Texas GS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick Rios, Robert Walker
Oct 03, 2019 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

We pride ourselves on our customer service and it's very disappointing to read that we've let you down. I sincerely apologize for the trouble you've had getting in touch with our team and the issues you've been experiencing with your vehicle. We certainly want to make things right here, but I'm unable to determine your contact information from this review. In case I can't locate it, would you please call me on my direct line? Thank you, Melody A. - Customer Experience Manager - 512-219-3637

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