Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

WORST SERVICE EVER !!!! We called this dealership, explained the situation and were told to take the car first thing in the morning and it could be seen without an appoi !!!! We called this dealership, explained the situation and were told to take the car first thing in the morning and it could be seen without an appointment. So we took it there first thing in the morning (before they even opened), explained the same thing and were told we would need an appointment. The service rep took notes, got our contact info and said we'd receive a call to schedule an appointment. NO ONE EVER CALLED. We called back SEVERAL TIMES, left a few voice messages and no one answers the phone (other than the receptionist). No one answers the phone or returns calls. We asked to speak to the manager and guess what? He doesn't pick up the phone either. I'll never buy a dodge again if this is the crappy service I have to deal with. WORSE DEALER, DO NOT RECOMMEND. More

THank you for being so professional I have purchased 6 Jeep products in the past from Mac Haik Jeep in Georgetown TX. The final product was the 2014 Jeep Latitude. Within 2400 miles I I have purchased 6 Jeep products in the past from Mac Haik Jeep in Georgetown TX. The final product was the 2014 Jeep Latitude. Within 2400 miles I had encountered problem after problem with the transmission. 13 separate times my wife was stranded on the side of the road. Mac Haik continued to tell me that is was just needing a relay reset. They refused to take any other action. They treated me as if I was an inconvenience to them. After spending over 200K in 9 years with them; I was done with Jeep! Until I found Nyle Maxwell. I stopped by to make an appointment for a oil change.The service manager informed me that they could have the job completed right away. Wow this was not how it was done at the other place. So as they took back my 2012 Jeep Wrangler I strolled the parking lot.I was greeted by a sales person that was not pushy, We struck up a mild conversation about the new 2015 Jeep JK 4 door. He went inside and returned with the keys. and asked if I wanted to take it home for the evening. I did and within 4 hours I had to have it. I called my salesperson and he made it happen without haggling on what I was willing to pay, or what I wanted for my trade.This was the start of my relationship with Nyle Maxwell. So for the service department. They have been OUTSTANDING!! I also purchased the 2017 Jeep Compass Trailhawk that was consuming too much oil. The service team did 3 oil consumption tests and had concluded that there was a serious problem with the engine. Instead of digging through the engine and getting the runaround; my service advisor arranged for a rental car and completely replaced the engine. I can not say enough about the service team. I recently had an issue with the on/off relay switch. A first the team felt is was just a low battery. But instead of returning the vehicle they LISTENED to my feedback and further researched the underlying concern and kept the auto for a another day and replaced the wiring harness that lead to the problem. Not only did that correct the problem, but they serviced my oil at no charge. Once again the service was beyond my expectation. Nyle Maxwell has rebuilt my trust in Jeep, Regards, Kelly McClain More

Incompetent This was nice and when buying a car, however the one thing it was supposed to due was transfer my disable plates over. And since the website didn't al This was nice and when buying a car, however the one thing it was supposed to due was transfer my disable plates over. And since the website didn't allow to the dealer to do that cause the title had changed names before they registered the car. They went ahead and just registered for normal plates. Due to the fact I know they did not call the DMV or they would have known they needed to call the Tax office to correct this and gave me 5 different excuses about why they couldn't do what they were supposed to. This lady in charge of this process acted like I was the most unreasonable person because I wanted to know why she did not complete a very simple task I now have to wait for the tax office to process paper work which they said to call back in 30 days to correct this. If you are disabled or need special plates my suggestion is to buy a car elsewhere. More

Horrible service. We purchased a used vehicle. To begin with, when we purchased the vehicle they swore they were not going to run our credit because we had a pre appro We purchased a used vehicle. To begin with, when we purchased the vehicle they swore they were not going to run our credit because we had a pre approval through a authorized bank (the manager even wrote it on the purchase paperwork "will not run credit) and low and behold the next day we get an alert that our credit had infact been ran. That was the 1st of many issues. The vehicle started making noise the day after we bought it. We took it back to the dealership they said they would fix it, they kept the vehicle, we got it back and it was still making the same noise. We tried for 2 weeks to get ahold of someone and get someone to call us back. I was calling and texting every day. Finally a gentleman called me, who is very snarky. Telling me I could bring it in and they look at it but if it's not the original problem they're not going to do anything. So I asked him to clarified what work they had done, it is in fact the work that they were supposed to do and they won't fix it. The gentleman was extremely rude laughed and said everybody there knew about it. I only wish I had seen these reviews before we purchased from them, we never would have purchase the vehicle from them. The excuse was "you know it is a used car right". And "we put a $1000 into that card just to get it sold." More

Shady Go elsewhere!! Went to their paint and body shop to get a vehicle repaired. My teenage son backed into a girl at school and broke her grill. Met the Go elsewhere!! Went to their paint and body shop to get a vehicle repaired. My teenage son backed into a girl at school and broke her grill. Met the Dad up their, filled out a work order in my name and received a quote. We didn't use insurance because we didn't want our rates to go up and I paid $500 down for the parts. While they were repairing, I get a voice mail that says its going to cost $600 more dollars. Instead of calling back, I show up to look at the damage that needs more parts. She has a surprised look on her face and said I cant look at the car its illegal because I don't own the vehicle. I ask to see the work order that's in my name and she said that's against the law and illegal even know I'm paying for it. I tried calling the Dad and she leaves the room. After I returned home, I got a call and she told me I can look now.. I said its to late, I don't trust you, just give me the total. She gives me the total and I tell her, Ill pay for it because I'm over a barrel, the car is in parts and they need their vehicle back, also I think this is a crooked deal!! She hatefully says, HAVE A NICE DAY, and hangs up on me. While I was home, I went online and couldn't find anything close to it being illegal, especially when I'm paying for the service. I truly believe they are padding the bill and are very shady. This is my teenage sons money they are taking and will be the last dollar they receive from us or anyone I know. I will warn my friends and family to stay clear from this dealer. The response I received was what I expected, Bla, Bla, rhetoric. There's a pattern in your response. It looks like you just copy and paste your response. I looked at the bad reviews ( I stopped counting after 100) all you say is about the same thing, sorry, we try to please, call us. None of the complaints are fixed. You take a complaint and work to resolve. There's a reason they are still complaints. They were never fixed. I'm going to advise all that I can about your practice. More

Another sleazy sales center Was interested in a vehicle that just came in on trade. Talked with an online sales consultant named Roel. He informed me it was still available and t Was interested in a vehicle that just came in on trade. Talked with an online sales consultant named Roel. He informed me it was still available and that they were finishing up the inspection. First thing following morning i informed i was planning on coming on my lunch break to look at it. Was told he has the keys and was waiting for me. As i was on my way, he informed me they let another customer take the car and customer later bought that car. No respect or any ability to be an honest stand up guy. Definitely not purchasing a car here. More

Worse than bad service Wish I had read the service reviews before I left may car. Took car to Nyle for airbag recall, and one side heater not warm. $2,000.00 later, and tak Wish I had read the service reviews before I left may car. Took car to Nyle for airbag recall, and one side heater not warm. $2,000.00 later, and taking it back for the 4th time for stuff that wasn't broken when I first took it in. DO I REALLY HAVE A NEW AIRBAG AFTER ALL THIS ?? No proactive phone calls, no call backs. Eric the service manager is worthless. More

absaloutly fantastic nyle has been an icon in the automotive industries for years in the austin area . truely a good man . the Maxwell experiance evolved from a long way nyle has been an icon in the automotive industries for years in the austin area . truely a good man . the Maxwell experiance evolved from a long way back , trust me . On a personal note this was my first experiance buying from nyle , Ive never owned a dodge . when i began looking for my next car the dodge products really caught my eye , i knew at that point nyle was the place to go . and i did . Boy O Boy , im glad i did , Fabulose place . from sales to service , to make finale deal , ( aprovale of deal ) sales MGR and make ready , ......... all in one day , Tops 2 hrs . thing about it was ...... everybody knew me , i had only delt with sales , ........ a few moments for make ready everyone was so friendly , they got my business . Mopar Maxwell , There The Ones More

Disappointing Service Center Customer Serivce About two months ago we took our 2017 Chrystler Pacifica Limited in because we had SEVERAL issues. Our third row was stuck, the navigation screen woul About two months ago we took our 2017 Chrystler Pacifica Limited in because we had SEVERAL issues. Our third row was stuck, the navigation screen would just freeze, our suspension had an issue, and the transmission was having a hard time transitioning from 1st to 2nd gear. It took them a few weeks before we could even get the vehicle in. Once we finally did we were offered a loaner vehicle (which was nice) and when we asked how long it would be there then said maybe a day or two. A week later, after absolutely no updates, we call and find out that parts had to be ordered for the suspension and they were still waiting on them. No one had called us to update or notify us of that. At that point we just told them we really needed our vehicle and we'd come pick it up. They had fixed the third row and navigation screen and TOLD us the transmission issue was fixed. They said they would call us when the suspension parts were in and we could bring the vehicle back then. While driving the van home we learned the transmission HADN'T been fixed. We waited a few weeks and never got any updates on the parts so we called back to find out they had arrived a week or so before. So we scheduled to bring our vehicle back (but the wait was three weeks). Fast forward to today. I am still waiting on our van. We dropped it off last week and when we did I had STRESSED that we needed it back yesterday because we leave for a road trip to Utah tomorrow. After (again) calling them for updates, we were informed that the part they needed to fix the transmission was on backorder and they had no idea how soon it would arrive, but they did place a rush order on it. After contacting Jonathan again this morning he had their rental manager call me. I explained that we really needed ANY larger vehicle. We are traveling with two young kids so we needed room for a pack n play, stroller, bedrails, suitcases, etc. The rental manager told me that he couldn't lend us one of their rentals because we would be putting too many miles on it, but he could refer me to Hertz. Hertz could give me a discount of $35/day but only WHILE our vehicle was still being serviced. So say if, the part arrived the day after we left, we'd lose that discount for the remained of the 3 week trip. So I confirmed with him that we would now have to pay for a rental out of pocket because this issue hadn't been correctly fixed the first time and he said yes. after looking up rental costs, that would be approximately $1700 out of pocket for us. So at this point I'm waiting (again) for someone to contact me. At this point I think I might tell them to put the van back together and we will just roll the dice. The communication at the service center is absolutely HORRIBLE. You have to reach out if you need answers. And expect a looooong wait time just to get an appointment and then a long wait time while it's being serviced. Our other car is a Kia and we've never experienced this kind of lack of communication or wait time with that dealership. I'm giving one star because Angela was the only person I spoke to who acted sympathetic and was able to get my unanswered calls returned. More