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Nyle Maxwell Chrysler Dodge Jeep Ram of Austin
Austin, TX
438 Reviews
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438 Reviews of Nyle Maxwell Chrysler Dodge Jeep Ram of Austin
January 29, 2019
Disappointing Service Center Customer Serivce About two months ago we took our 2017 Chrystler Pacifica Limited in because we had SEVERAL issues. Our third row was stuck, the navigation screen woul About two months ago we took our 2017 Chrystler Pacifica Limited in because we had SEVERAL issues. Our third row was stuck, the navigation screen would just freeze, our suspension had an issue, and the transmission was having a hard time transitioning from 1st to 2nd gear. It took them a few weeks before we could even get the vehicle in. Once we finally did we were offered a loaner vehicle (which was nice) and when we asked how long it would be there then said maybe a day or two. A week later, after absolutely no updates, we call and find out that parts had to be ordered for the suspension and they were still waiting on them. No one had called us to update or notify us of that. At that point we just told them we really needed our vehicle and we'd come pick it up. They had fixed the third row and navigation screen and TOLD us the transmission issue was fixed. They said they would call us when the suspension parts were in and we could bring the vehicle back then. While driving the van home we learned the transmission HADN'T been fixed. We waited a few weeks and never got any updates on the parts so we called back to find out they had arrived a week or so before. So we scheduled to bring our vehicle back (but the wait was three weeks). Fast forward to today. I am still waiting on our van. We dropped it off last week and when we did I had STRESSED that we needed it back yesterday because we leave for a road trip to Utah tomorrow. After (again) calling them for updates, we were informed that the part they needed to fix the transmission was on backorder and they had no idea how soon it would arrive, but they did place a rush order on it. After contacting Jonathan again this morning he had their rental manager call me. I explained that we really needed ANY larger vehicle. We are traveling with two young kids so we needed room for a pack n play, stroller, bedrails, suitcases, etc. The rental manager told me that he couldn't lend us one of their rentals because we would be putting too many miles on it, but he could refer me to Hertz. Hertz could give me a discount of $35/day but only WHILE our vehicle was still being serviced. So say if, the part arrived the day after we left, we'd lose that discount for the remained of the 3 week trip. So I confirmed with him that we would now have to pay for a rental out of pocket because this issue hadn't been correctly fixed the first time and he said yes. after looking up rental costs, that would be approximately $1700 out of pocket for us. So at this point I'm waiting (again) for someone to contact me. At this point I think I might tell them to put the van back together and we will just roll the dice. The communication at the service center is absolutely HORRIBLE. You have to reach out if you need answers. And expect a looooong wait time just to get an appointment and then a long wait time while it's being serviced. Our other car is a Kia and we've never experienced this kind of lack of communication or wait time with that dealership. I'm giving one star because Angela was the only person I spoke to who acted sympathetic and was able to get my unanswered calls returned. More
by Genki1217
Employees Worked With
Jonathan, Blake, Angela
November 02, 2018
Ruined my car buying experience On Thursday September the 13th the time of the test drive before the purchase of a new 2019 RAM 1500 there was 2 issues noticed, The rear seat recline On Thursday September the 13th the time of the test drive before the purchase of a new 2019 RAM 1500 there was 2 issues noticed, The rear seat recliner and the rear tire pressure sensor not working, It was addressed to the salesman and the sales manager I was told and I quote "its nothing it'll be fixed on Monday just bring the truck back and we will take care of everything on Sep 17th". between the purchase date the 13 and 17 the tire pressure sensor caused a leak in the valve and left me with a flat tire which I had to change with the spare and put air in it and switch back again 4 times! At this point I called the dealership and raised my concern once again they said "everything will be fixed when you drop it off on the 17th". I dropped off the truck and they called me a few hours later saying the "truck is ready for pick up the air leak is fixed and they have to order parts for the rear seat recliner and the rear tire pressure sensor" (this is 4 days after the sales why did you order the parts right away?) The ETA the gave me was end of September and then no phone calls! On October 1st I called the dealership 4 times to get a hold of someone and finally I was told the parts are on back order it,ll be another 3 weeks again no phone calls from the dealership I called back on Oct 25 This time the dealership agreed to take the needed parts from another truck and put them on my vehicle to get me going they said and I quote" We have you on schedule for Monday Oct 29th to fix everything we'll give you a call to setup the time" Again no phone calls, I call the dealership 3 times on the 30th of October to get a hold of someone the respond was "I don't know let me check" then they call me back and say Carlos the new car director said were not going to do that the customer has to wait until the parts come in, When I asked for the ETA on the parts they said "It could be end of November or end of December We're not sure" And to top it all I never received my customer survey, Is the dealership holding that back or used the wrong email so I don't give you a bad survey? My question is to Mike Wilson the GM and Nyle Maxwell the owner, How can you allow your staff to misinform and lie to customer just to make a sell move on and then ignore the customer? This was such a small issue on a brand new vehicle and ruined the name of the dealership and the brand for me! If this is what you stand for It's a shame. More
by Kiu
Employees Worked With
Carlos
August 01, 2018
They advertise Low prices and then take it away I bought a used car from them 2 years ago and All I asked for was Bluetooth and a trailer hitch. When I test drove the car it had Bluetooth we even pa I bought a used car from them 2 years ago and All I asked for was Bluetooth and a trailer hitch. When I test drove the car it had Bluetooth we even paired my phone to it. once the deal was done and I picked up the car they had pilled the chip out of it and wanted me to pay them an additional 600.00 Since then I have gone in there to look for a car for myself and for my son and each time they pull the bait and switch. i have had to walk out of there over 8 times for this same issue. They will have a price on the internet and after you talk to someone and they get you in there before the deal is done they will change the online price and want you to pay 2000 more. Again this has personally happened to me several times. I have been to other dealer who say they get a lot of business from their angry customers. some of those other deals are Covert, Sames, Benny, and even Nyle Maxwell in Taylor all have heard of this same issue from this company. They pulled the same thing 3 weeks ago and yesterday. So I bought from another dealer. Don't go there you will not get the deal you thought. More
by ldy23j
Employees Worked With
Several different Sales reps over the past year. They all play the same game. The internet sales group is the worst. The will change the price online during the deal and ask you to pay the high new price
June 14, 2018
MOBILE REPAIR Comparing our two vehicles 1. Dodge Ram 1500 and 2. Brand B 4 door sedan (different make) Maxwell Dodge (cedar park,tx) sent a Mobile Repair u Comparing our two vehicles 1. Dodge Ram 1500 and 2. Brand B 4 door sedan (different make) Maxwell Dodge (cedar park,tx) sent a Mobile Repair unit to our house - KYLE arrived on time - made the repair and was gone in less than 1 hour. Brand B drove into Austin,Tx 40 minutes waited 60 minutes for a loaner car drove back home 40 minutes. Car was repaired next day. Drove back to Austin 40 minutes pickup car 30 minutes and drove back home 40 minutes. Brand B took 4 hrs plus changing my schedule for two days. Maxwell took 1 hr. Part replaced on Dodge and Brand B Dealer was the ignitor for air bags. So basically the same parts. Maxwell Dodge A + Brand B Dealer F Maxwell Dodge Innovative Great Marketing Strategy Taking Care of Customers the Right Way. Thank You Maxwell Dodge More
by My Thoughts
Employees Worked With
KYLE mobile unit Tech
May 18, 2018
Used Car purchase After meeting with the general manager, Mike Wilson, I can change my review on the dealership. Mike understood that I was not upset at all about the m After meeting with the general manager, Mike Wilson, I can change my review on the dealership. Mike understood that I was not upset at all about the money, but I was upset in the way the situation was dealt with. I could care less that I was not able to purchase the car and had the truth been told to me 3 days before there never would have been an issue. Mike looked at this as a opportunity to turn this into a teachable moment and save me as a customer at the same time. When it comes time to get the Charger I want, Mike will be the first person to know. More
by rsalathe
Employees Worked With
General Manager
March 18, 2018
Recall repair Ashley was a fast and efficient service rep. I was in and out in 45 minutes for a recall repair. I will continue to use anyone Maxwell Dodge in the fu Ashley was a fast and efficient service rep. I was in and out in 45 minutes for a recall repair. I will continue to use anyone Maxwell Dodge in the future. More
by CandyBP
Employees Worked With
Ashley
March 14, 2018
Great service, great selection Everyone I interacted with was Very friendly and helpful. Trade in person, manager and finance guy were all superb. They all worked with me to get exa Everyone I interacted with was Very friendly and helpful. Trade in person, manager and finance guy were all superb. They all worked with me to get exactly what I wanted at a price I could afford. More
by Aquarijen13
Employees Worked With
Austin Courreges, Ken Clark
March 13, 2018
Great first experience Everyone at the dealership was super nice and helpful. Made my first car buying experience fast, easy, and a great one! will definitely recommend this Everyone at the dealership was super nice and helpful. Made my first car buying experience fast, easy, and a great one! will definitely recommend this dealership to everyone. More
by asminjay
Employees Worked With
Laura, Wally
March 12, 2018
Great Service Very professional. Took the time to ensure I got everything I wanted. I do not have any complaints about the services I received. I recommend this dea Very professional. Took the time to ensure I got everything I wanted. I do not have any complaints about the services I received. I recommend this dealership. More
by CM
Employees Worked With
Joe
March 09, 2018
Oil change and Stste inspection of my Jeep This was my second visit at Nyle Maxwell for car service and both times have been better than excellent, courteous and friendly service reps, and nice This was my second visit at Nyle Maxwell for car service and both times have been better than excellent, courteous and friendly service reps, and nice and clean waiting room. I did not even have to make an appointment, they have a drive through service at certain times where you can show up and your car will be taken care for, More
by Dimitris
Employees Worked With
Anthony
