Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

Ruined my car buying experience On Thursday September the 13th the time of the test drive before the purchase of a new 2019 RAM 1500 there was 2 issues noticed, The rear seat recline On Thursday September the 13th the time of the test drive before the purchase of a new 2019 RAM 1500 there was 2 issues noticed, The rear seat recliner and the rear tire pressure sensor not working, It was addressed to the salesman and the sales manager I was told and I quote "its nothing it'll be fixed on Monday just bring the truck back and we will take care of everything on Sep 17th". between the purchase date the 13 and 17 the tire pressure sensor caused a leak in the valve and left me with a flat tire which I had to change with the spare and put air in it and switch back again 4 times! At this point I called the dealership and raised my concern once again they said "everything will be fixed when you drop it off on the 17th". I dropped off the truck and they called me a few hours later saying the "truck is ready for pick up the air leak is fixed and they have to order parts for the rear seat recliner and the rear tire pressure sensor" (this is 4 days after the sales why did you order the parts right away?) The ETA the gave me was end of September and then no phone calls! On October 1st I called the dealership 4 times to get a hold of someone and finally I was told the parts are on back order it,ll be another 3 weeks again no phone calls from the dealership I called back on Oct 25 This time the dealership agreed to take the needed parts from another truck and put them on my vehicle to get me going they said and I quote" We have you on schedule for Monday Oct 29th to fix everything we'll give you a call to setup the time" Again no phone calls, I call the dealership 3 times on the 30th of October to get a hold of someone the respond was "I don't know let me check" then they call me back and say Carlos the new car director said were not going to do that the customer has to wait until the parts come in, When I asked for the ETA on the parts they said "It could be end of November or end of December We're not sure" And to top it all I never received my customer survey, Is the dealership holding that back or used the wrong email so I don't give you a bad survey? My question is to Mike Wilson the GM and Nyle Maxwell the owner, How can you allow your staff to misinform and lie to customer just to make a sell move on and then ignore the customer? This was such a small issue on a brand new vehicle and ruined the name of the dealership and the brand for me! If this is what you stand for It's a shame. More

They advertise Low prices and then take it away I bought a used car from them 2 years ago and All I asked for was Bluetooth and a trailer hitch. When I test drove the car it had Bluetooth we even pa I bought a used car from them 2 years ago and All I asked for was Bluetooth and a trailer hitch. When I test drove the car it had Bluetooth we even paired my phone to it. once the deal was done and I picked up the car they had pilled the chip out of it and wanted me to pay them an additional 600.00 Since then I have gone in there to look for a car for myself and for my son and each time they pull the bait and switch. i have had to walk out of there over 8 times for this same issue. They will have a price on the internet and after you talk to someone and they get you in there before the deal is done they will change the online price and want you to pay 2000 more. Again this has personally happened to me several times. I have been to other dealer who say they get a lot of business from their angry customers. some of those other deals are Covert, Sames, Benny, and even Nyle Maxwell in Taylor all have heard of this same issue from this company. They pulled the same thing 3 weeks ago and yesterday. So I bought from another dealer. Don't go there you will not get the deal you thought. More

MOBILE REPAIR Comparing our two vehicles 1. Dodge Ram 1500 and 2. Brand B 4 door sedan (different make) Maxwell Dodge (cedar park,tx) sent a Mobile Repair u Comparing our two vehicles 1. Dodge Ram 1500 and 2. Brand B 4 door sedan (different make) Maxwell Dodge (cedar park,tx) sent a Mobile Repair unit to our house - KYLE arrived on time - made the repair and was gone in less than 1 hour. Brand B drove into Austin,Tx 40 minutes waited 60 minutes for a loaner car drove back home 40 minutes. Car was repaired next day. Drove back to Austin 40 minutes pickup car 30 minutes and drove back home 40 minutes. Brand B took 4 hrs plus changing my schedule for two days. Maxwell took 1 hr. Part replaced on Dodge and Brand B Dealer was the ignitor for air bags. So basically the same parts. Maxwell Dodge A + Brand B Dealer F Maxwell Dodge Innovative Great Marketing Strategy Taking Care of Customers the Right Way. Thank You Maxwell Dodge More

Used Car purchase After meeting with the general manager, Mike Wilson, I can change my review on the dealership. Mike understood that I was not upset at all about the m After meeting with the general manager, Mike Wilson, I can change my review on the dealership. Mike understood that I was not upset at all about the money, but I was upset in the way the situation was dealt with. I could care less that I was not able to purchase the car and had the truth been told to me 3 days before there never would have been an issue. Mike looked at this as a opportunity to turn this into a teachable moment and save me as a customer at the same time. When it comes time to get the Charger I want, Mike will be the first person to know. More

Recall repair Ashley was a fast and efficient service rep. I was in and out in 45 minutes for a recall repair. I will continue to use anyone Maxwell Dodge in the fu Ashley was a fast and efficient service rep. I was in and out in 45 minutes for a recall repair. I will continue to use anyone Maxwell Dodge in the future. More

Great service, great selection Everyone I interacted with was Very friendly and helpful. Trade in person, manager and finance guy were all superb. They all worked with me to get exa Everyone I interacted with was Very friendly and helpful. Trade in person, manager and finance guy were all superb. They all worked with me to get exactly what I wanted at a price I could afford. More

Great first experience Everyone at the dealership was super nice and helpful. Made my first car buying experience fast, easy, and a great one! will definitely recommend this Everyone at the dealership was super nice and helpful. Made my first car buying experience fast, easy, and a great one! will definitely recommend this dealership to everyone. More

Great Service Very professional. Took the time to ensure I got everything I wanted. I do not have any complaints about the services I received. I recommend this dea Very professional. Took the time to ensure I got everything I wanted. I do not have any complaints about the services I received. I recommend this dealership. More

Oil change and Stste inspection of my Jeep This was my second visit at Nyle Maxwell for car service and both times have been better than excellent, courteous and friendly service reps, and nice This was my second visit at Nyle Maxwell for car service and both times have been better than excellent, courteous and friendly service reps, and nice and clean waiting room. I did not even have to make an appointment, they have a drive through service at certain times where you can show up and your car will be taken care for, More

Ram 2500 I called Allen on a Wednesday to make an appointment for my Ram 2500 on a Friday. Repairs were completed on that day. The whole customer experience I called Allen on a Wednesday to make an appointment for my Ram 2500 on a Friday. Repairs were completed on that day. The whole customer experience with the Service Department was great. More