O'Brien Hyundai of Normal

Always Amazing! I always get the best service at Hyundai. The staff is absolutely wonderful. So grateful for everyone there. I have had my vehicle a year now and i I always get the best service at Hyundai. The staff is absolutely wonderful. So grateful for everyone there. I have had my vehicle a year now and it's been best experience. More

going the extra mile Brandon and Renee went the extra mile. I needed an expensive interior finish part. They made an effort to first fix the existing part. When that di Brandon and Renee went the extra mile. I needed an expensive interior finish part. They made an effort to first fix the existing part. When that did not work as hoped they researched the part number and guided me to where I may find it as a resale item at significantly lower cost. They know that this style of customer care builds rock-hard loyalty. I will take anything I own with wheels to them for all my service needs! More

Customer service was excellent when my scheduled oil change was needed...I was I informed that filters were also needed & processed for both were told before my askin was excellent when my scheduled oil change was needed...I was I informed that filters were also needed & processed for both were told before my asking.!!!...thxs More

Fantastic Service Department An excellent and well managed service department. Service advisors are very knowledgeable and customer focused. Prices are competitive and the custome An excellent and well managed service department. Service advisors are very knowledgeable and customer focused. Prices are competitive and the customer waiting area is very nice. A true customer focused service department. More

awesome customer service Friendly service. Timely. Given estimated time service will take and if will take longer i am notified. Prompt service. Easy to make an appointment. Friendly service. Timely. Given estimated time service will take and if will take longer i am notified. Prompt service. Easy to make an appointment. Pleasant waiting area. More

Awesome customer experience !!! I went in for a oil change and they were very friendly, they knew who I was before I got out of my car ??. First time in the waiting room and it was t I went in for a oil change and they were very friendly, they knew who I was before I got out of my car ??. First time in the waiting room and it was the best waiting area I have ever been in. They had fruit, cookies, water, soda fountain, snacks all for free. Tv , magazines, WiFi. Was very impressed. I want to thank, James, Brandon, and all of the friendly staff members who said good morning and welcome. Was the best customer service I have gotten at a car dealership. Great job. Thank you!!!! Keep up the good work. More

Great Experience We reached out to Westley Howland about buying a new car. He told him what model, trim, and color we were interested in. He was very organized, stra We reached out to Westley Howland about buying a new car. He told him what model, trim, and color we were interested in. He was very organized, straight forward, and professional as we negotiated a fair deal and he addressed all of our questions. We’re pleased with our purchase and experience. More

Amazing service I Uber for a living so I buy cars a lot and Steve Bowers and the outstanding staff made it flawless and fast. Steve is a no hassle no rush guy who lis I Uber for a living so I buy cars a lot and Steve Bowers and the outstanding staff made it flawless and fast. Steve is a no hassle no rush guy who listens to your needs and not his or to sell you a car and get you out the door. The dealership also has popcorn,WiFi,chips, cable and water all free when you wait. Selling experience was great. More

Great customer service and very accommodating! The car buying experience I had with this dealership was great! Michelle McCaskey was super nice and very helpful. I told her the amount of the monthl The car buying experience I had with this dealership was great! Michelle McCaskey was super nice and very helpful. I told her the amount of the monthly payment I was looking for and they were able to give it to me. They even manage to approve me at a lower amount! The dealership was very understanding and never made me feel pressured on buying a car. The dealership knows how to listen to me and made me feel comfortable on my car buying experience. Overall I would say that this was the best dealership I have dealt with. All of the people who works here are very professional and knowledgeable on all of the Hyundai cars and products. More