O. C. Welch Ford

Could not of had a nicer experience. Pre owned salesman was honest and real(Rudy) . Finance Team assisted with best options (Joe/Chris). Was offered opportunity to take vehicle home fo Pre owned salesman was honest and real(Rudy) . Finance Team assisted with best options (Joe/Chris). Was offered opportunity to take vehicle home for two days to give it a real life test drive! Not a sales pitch just real personal people who care about making sure i was happy! More

Pricing competitive on new cars but service very disappointing. But have not done business there for couple years due to their inability to service my ford f150 and lack of call backs from service d disappointing. But have not done business there for couple years due to their inability to service my ford f150 and lack of call backs from service dept More

Service was great since we arrived. Mr Sam was always kind, knowledgeable and very helpful. It’s the first time in long time that we get to have an agent helping us like the way he did. Mr Sam was always kind, knowledgeable and very helpful. It’s the first time in long time that we get to have an agent helping us like the way he did. He’s awesome. More

The follow up after the sale was non-existent. Dealer didn’t provide factory door code at delivery and then didn’t reply to additional request. Dealer didn’t provide factory door code at delivery and then didn’t reply to additional request. More

for recall service, you said you had to order a part, I never heard from you again. never heard from you again. More

I am very disappointed with what the service representative told me. I have had more vehicles than I can count and I have never been told that the reason my battery keeps going in to battery sav representative told me. I have had more vehicles than I can count and I have never been told that the reason my battery keeps going in to battery saver mode is because I don’t drive my car every day. The service representative told me that he checked my battery and charging system and everything was as it was supposed to be. I was told that my battery was given a full charge . I spoke with my salesman and he told me that when my nautilus was returned to me that the battery was only 52 percent charged. What is wrong with this picture! Very disappointed! In the last 10 years I have purchased 4 Lincoln suvs. I am having second thoughts about ever buying another one. I have always been extremely happy with O.C.Welch until now. In the past they have always taken great care of me. Now I am not so sure. Really,all of this over a battery. I really hate being lied to. I really hope that I have not wasted my time on this review. THANK YOU. More

She called and wished me a happy birthday and it made my day better! Bravo Tracy! day better! Bravo Tracy! More