O. C. Welch Ford

for recall service, you said you had to order a part, I never heard from you again. never heard from you again. More

You're going to need service at some point, and OC Welch Service goes the extra mile to get you safely on the road. Friendly and professional. Service goes the extra mile to get you safely on the road. Friendly and professional. More

She called and wished me a happy birthday and it made my day better! Bravo Tracy! day better! Bravo Tracy! More

I am very disappointed with what the service representative told me. I have had more vehicles than I can count and I have never been told that the reason my battery keeps going in to battery sav representative told me. I have had more vehicles than I can count and I have never been told that the reason my battery keeps going in to battery saver mode is because I don’t drive my car every day. The service representative told me that he checked my battery and charging system and everything was as it was supposed to be. I was told that my battery was given a full charge . I spoke with my salesman and he told me that when my nautilus was returned to me that the battery was only 52 percent charged. What is wrong with this picture! Very disappointed! In the last 10 years I have purchased 4 Lincoln suvs. I am having second thoughts about ever buying another one. I have always been extremely happy with O.C.Welch until now. In the past they have always taken great care of me. Now I am not so sure. Really,all of this over a battery. I really hate being lied to. I really hope that I have not wasted my time on this review. THANK YOU. More

Dropped vehicle off on Monday for transmission issues, open recalls, and to have the 60k mile service performed… picked vehicle up on Thursday once all work was allegedly completed. Couple of pages statin open recalls, and to have the 60k mile service performed… picked vehicle up on Thursday once all work was allegedly completed. Couple of pages stating all work was completed… as far as I can tell, transmission issues were rectified & oil was changed. It also stated all filters were checked and were good… 100% false. Engine air filter and cabin air filter were both FILTHY (I have pictures). To top it all off, the windshield washer fluid was empty… those three items are cheap to fix and take less than 15 mins… if such minor things are overlooked and/or just blatantly lied about, what about the more intrusive things?! If I can’t trust a service department to do the basic things they said they did, how can I trust that the more intrusive maintenance was performed properly? I will absolutely never return to this service department… even if I got free maintenance for life. More

Great experience working remotely with John. Very straight forward and congenial. No pressure and price was upfront with an easy trade with my car. I would recommend working with John and OC Wel Very straight forward and congenial. No pressure and price was upfront with an easy trade with my car. I would recommend working with John and OC Welch Lincoln Ford. I purchased a very low mileage CPO Navigator BL. More

Prompt and pleasant experience all personnel were helpful and courteous. Positive transaction from start to finish helpful and courteous. Positive transaction from start to finish More

Very easy appointment setup. Professional interactions & done within an hour. Very pleasant environment and we found everyone happy in the environment. Professional interactions & done within an hour. Very pleasant environment and we found everyone happy in the environment. More

This is a very busy place! They appear to be expanding and there is a lot of traffic and no room to drive around or park easily. After construction is complete I think it will They appear to be expanding and there is a lot of traffic and no room to drive around or park easily. After construction is complete I think it will be much better maneuvering through. More

Great service with a smile. Gabriel was through, communicative and very friendly. I highly recommend OC Gabriel was through, communicative and very friendly. I highly recommend OC More