O. C. Welch Ford

Very pleased with my now second service visit at O. C. Welch for my 2021 Lincoln Aviator. Thank you Elias! My first encounter in January was with Judith Baird (service manager) who was very cordial C. Welch for my 2021 Lincoln Aviator. Thank you Elias! My first encounter in January was with Judith Baird (service manager) who was very cordial and clearly on her game. I immediately felt she was there to help! She introduced me to Gabriel Elias, who I have now dealt with for both of my service visits and is highly professional, polite, and proactive. During my first visit in January, he arranged a loaner vehicle as the two recalls and EVAP error code would take some time while my vehicle would be serviced. I really appreciated that! The whole Lincoln service operation is smooth from recalls to the Works oil change service! I commend the owners for making it an all around pleasant experience! No hassles and streamlined. Having had a few Lincoln vehicles (through other dealerships up north) before relocating to Bluffton, the experience at O.C. Welch for service has been beyond expectation. Happy here… Thank you Elias! More

Ray was very professional, efficient, and friendly. Unfortunately, my interactions with other aspects of the dealership have not been the same. Unfortunately, my interactions with other aspects of the dealership have not been the same. More

I have been shopping for a new car for the past 6 -8 months. Initially, my plan was to purchase a Ford Expedition Platinum 4X4. Last July, while at a conference in South Beach, Enterprise gave me a Li months. Initially, my plan was to purchase a Ford Expedition Platinum 4X4. Last July, while at a conference in South Beach, Enterprise gave me a Lincoln Navigator. The added level of luxury that the Navigator offered changed everything. I rarely purchase new vehicles. I prefer to purchase late model, low mileage, pre-owned vehicles. Last week I found my dream car whilst scrolling online and sent an inquiry via email, Paul Mitchell called me and set an appointment for Friday at 5:00. Paul had our prospective vehicle washed and ready for our test drive. As soon as Paul opened the door, .I was in love! (With the Navigator) The test drive and subsequent negotiations went smoothly and expeditiously. OC Welch closes at 7, so I expected we would have to return on Saturday or Monday to pick up our vehicle. Paul called the finance manager (Paul Tindall) and asked if he would come back to work so we could take the car home that day and he did! I wouldn’t come back to work on a Friday night for Jesus— but Paul came back for us. OC Welch is a large and well established dealership. I am not a member of the Hardeeville community, or related to any of their employees and I live 2 1/2hours away. They didn’t “need” my business. Yet they went above and beyond! Even with all your ducks in a row, purchasing a car takes 2 hours. We left for home shortly after 9, driving a gorgeous Navigator that exceeds my wish list. As impressed as I am with my gorgeous car, I’m so much more impressed with the level of service both Paul (salesperson) and Paul (Finance Manager) extended us. Since Friday we have had a couple of questions and some items to wrap up, We are still receiving attentive service, whether you live in SC or somewhere in the Southeast, OC Lincoln/Ford needs to be your dealership. More

They were all very helpful and assisted with what I wanted. Thank you all for your help. wanted. Thank you all for your help. More

Tom Landry was outstanding, professional and very responsive to ALL questions. There were no high pressure gimmicks and the paperwork was quick, painless, and efficient. I would definitely go back to responsive to ALL questions. There were no high pressure gimmicks and the paperwork was quick, painless, and efficient. I would definitely go back to OC Welch! More

This was the best customer service we have had since I’ve had this vehicle. He was very knowledgeable and upfront. I also appreciated the professionalism and the promptness that I received. I will be continu had this vehicle. He was very knowledgeable and upfront. I also appreciated the professionalism and the promptness that I received. I will be continuing my services with OC Welch. More

We went in for a battery problem and then the AC did not work afterwards. The mechanic explained we would need diagnosis as they couldn't figure it out. As busy as Tracy was she greeted us with a warm wel work afterwards. The mechanic explained we would need diagnosis as they couldn't figure it out. As busy as Tracy was she greeted us with a warm welcome and was very competent. Also Robert Steckley was a help in setting up an appointment but on way home it started working so we all learned...car needs to run on road. More

Was going in for an oil changes and they got me in early. Tracy was fantastic as was the rest of the team. I'll be back! Tracy was fantastic as was the rest of the team. I'll be back! More

This was my first appointment with the Ford dealership. I actually did not go to the dealership. It was a house call because of a recall. Ray was my first time having a serviceman come to my house from For I actually did not go to the dealership. It was a house call because of a recall. Ray was my first time having a serviceman come to my house from Ford. He was very professional. More