O. C. Welch Ford

Robert was great going above and beyond accommodating me to make up for a bad dealership service experience that was not his fault. I made an appointment a month prior to have multiple recall issues address to make up for a bad dealership service experience that was not his fault. I made an appointment a month prior to have multiple recall issues addressed along with a 20K mile service. I booked it online and apparently no one at the dealership took note of the recall issues I requested when booking this appointment. I was told that parts may not be available for the recall and that I should have called rather than scheduled online. Not sure if it is unique to Ford but with other brands recalls are handled automatically when being serviced. Robert found a way to get it all done the same day despite the unprofessional dealership service process. More

Everyone was friendly and I knew I was going to leave with car I wanted. The downfall of my trip is that parking was a nightmare!!! If someone wanted to do a walk through of the inventory, it would be im with car I wanted. The downfall of my trip is that parking was a nightmare!!! If someone wanted to do a walk through of the inventory, it would be impossible. But on brighter note, Devon Fry is your man of you're looking to get a new vehicle More

Trisha was a pleasure to work with. Zero pushy tactics, was extremely transparent and anything she didn’t know she sought out accurate information to address. Joe also lended a hand and Zero pushy tactics, was extremely transparent and anything she didn’t know she sought out accurate information to address. Joe also lended a hand and assisted in coming up with a number we both could be happy with. Excellent experience! More

Seth Burson was great to work with when I bought my new (pre-owned) car. He was knowledgeable and helpful. (pre-owned) car. He was knowledgeable and helpful. More

This is the 4th vehicle I have bought from Jason. I have referred several people to him as well. Having been in this business it is so refreshing dealing with someone who actually cares and puts for I have referred several people to him as well. Having been in this business it is so refreshing dealing with someone who actually cares and puts forth such a sincere effort every time. Jason is my go to because I know I will receive honesty and follow through every time. I know that when he gives me a description of a vehicle it is spot on and true. That means a lot now a days especially if you are buying from a distance. If you need a straight up honest and sincere person then he is the one. Look forward to more future purchases. Very satisfied customer here!!!!! More

Easiest car purchase I have ever had. Trisha was great. No xx. No back and forth. Trisha was great. No xx. No back and forth. More

Dropped my truck off and got a call 45 minutes that it was ready. Great service was ready. Great service More

very helpful and pleasant staff. They also called my attention to a possible future problem to start preparing to repair. They also called my attention to a possible future problem to start preparing to repair. More

Great service, quickly got work done, they recommended use of Ford Points which was great! Thanks use of Ford Points which was great! Thanks More

I hope this message finds you well. I'm reaching out to share my recent experiences with the service department at OC Ford\Lincoln regarding my Lincoln Nautilus. I've faced challenges I'm reaching out to share my recent experiences with the service department at OC Ford\Lincoln regarding my Lincoln Nautilus. I've faced challenges in reaching a service advisor by phone, and it seems there's a lack of ownership of my vehicle during service appointments. This has made the process frustrating and less than satisfactory. I value my Lincoln, and I believe that consistent communication and accountability are crucial in delivering superior service. I would appreciate any insights or improvements that could be made to enhance the customer experience. These issues causes may cause me not to purchase another Lincoln Vehicle. More