O. C. Welch Ford

Dropped vehicle off on Monday for transmission issues, open recalls, and to have the 60k mile service performed… picked vehicle up on Thursday once all work was allegedly completed. Couple of pages statin open recalls, and to have the 60k mile service performed… picked vehicle up on Thursday once all work was allegedly completed. Couple of pages stating all work was completed… as far as I can tell, transmission issues were rectified & oil was changed. It also stated all filters were checked and were good… 100% false. Engine air filter and cabin air filter were both FILTHY (I have pictures). To top it all off, the windshield washer fluid was empty… those three items are cheap to fix and take less than 15 mins… if such minor things are overlooked and/or just blatantly lied about, what about the more intrusive things?! If I can’t trust a service department to do the basic things they said they did, how can I trust that the more intrusive maintenance was performed properly? I will absolutely never return to this service department… even if I got free maintenance for life. More

Great experience working remotely with John. Very straight forward and congenial. No pressure and price was upfront with an easy trade with my car. I would recommend working with John and OC Wel Very straight forward and congenial. No pressure and price was upfront with an easy trade with my car. I would recommend working with John and OC Welch Lincoln Ford. I purchased a very low mileage CPO Navigator BL. More

This was not a great experience this time around. We had items in the back seat that were put in the bed of the truck. They were not returned to the back seat, then it rained and everything got soake We had items in the back seat that were put in the bed of the truck. They were not returned to the back seat, then it rained and everything got soaked and ruined. This was very disappointing. More

Mr. Craig Redker and team at OC Welch Lincoln made my Lincoln purchase easy and flawless. Craig was there overseeing the entire process and made sure any questions or concerns I might have had were addre Lincoln purchase easy and flawless. Craig was there overseeing the entire process and made sure any questions or concerns I might have had were addressed and resolved. We worked on a fair deal and I am happy with purchase and the excellent customer service I received. More

Always a great experience at OC Welch Ford Lincoln Dealership. Just so happened my oil service light began giving messages. I immediately got in the the truck and headed over to see OC. Tracy Green to Dealership. Just so happened my oil service light began giving messages. I immediately got in the the truck and headed over to see OC. Tracy Green took me right in and squared away my issues. As always, Thank you OC for making me feel a valued customer. Rick Reed More

Amazing service department! They went above and beyond! I was a walk in customer from out of town and they treated me like I bought my truck there. They went above and beyond! I was a walk in customer from out of town and they treated me like I bought my truck there. More

Easy to schedule the service, promptly received updates for my car status, arranged easy delivery after business hours. for my car status, arranged easy delivery after business hours. More

MY car was brought in for recall service. I wanted to do the oil change at the same time, but when I called in December - the soonest I could get in was January. I did not want to wait that l I wanted to do the oil change at the same time, but when I called in December - the soonest I could get in was January. I did not want to wait that long for the oil change - so I made a trip to OC Welch and had the oil changed in December. This visit was for the recall and it was all completed satisfactorily. The only complaint was that when I got the oil change and tire rotation they never adjusted the tire pressure in the tires. More