O. C. Welch Ford

Always easy to buy and work with on sales and service. Efficient, prompt and friendly. Thank you Efficient, prompt and friendly. Thank you More

I had an appointment and arrived early. Landen quickly checked me in. They promptly took my vehicle into the service bay and performed the work. I was out in a relatively short amount of Landen quickly checked me in. They promptly took my vehicle into the service bay and performed the work. I was out in a relatively short amount of time. More

So far everything has been great 👍 buying my new Lincoln was actually a great experience Craig Thommy and Paul were great to work with had to bring the car in for a minor repair Tonya Had me in and out in was actually a great experience Craig Thommy and Paul were great to work with had to bring the car in for a minor repair Tonya Had me in and out in a couple of hours very satisfied would recommend this dealership for sure More

Great experience at O. C. Welch Ford! Friendly staff, no pressure, and fast service. Highly recommend! C. Welch Ford! Friendly staff, no pressure, and fast service. Highly recommend! More

We had an appointment with someone named Mike in the service department. It was to do an oil change and two recalls. Mike was not available when we dropped off our car, but Tonya was very helpful. We service department. It was to do an oil change and two recalls. Mike was not available when we dropped off our car, but Tonya was very helpful. We assumed the car would be ready in a day or two, at the most. We were never offered a loaner. We couldn't get a response from Mike as to when our car would be ready, after two days. We were asked, via text, if it would be okay for us to keep the loaner car, which we were never offered and didn't have, through the weekend. I responded that we weren't offered one and received no response. We finally spoke with Tonya, and we went to pick up our car. We had been charged for things that someone wrote that we had agreed to have done, but we hadn't agreed to them. Tonya, very quickly, removed these charges and was very helpful in every way. I don't know what was up with Mike, but I don't see his name on any of the drop-down lists below. Any of my answers below that rate something negatively, reflect the handling of our service by Mike. Tonya jumped in and was excellent in every way. The experience leaves me unsure if I will use O.C. Welch for any service in the future. More

We had an absolutely wonderful experience with Tonya Conover at O.C. Welch Ford Lincoln! We brought our Navigator in for its first service appointment, and Tonya was a delight from start to finish. She Conover at O.C. Welch Ford Lincoln! We brought our Navigator in for its first service appointment, and Tonya was a delight from start to finish. She was incredibly professional, warm, welcoming, and made sure we were well taken care of throughout the entire process. Our service was completed quickly and efficiently, making the whole experience seamless. It's refreshing to work with someone who genuinely makes customer service a priority. Tonya is a true asset to the O.C. Welch team! We couldn't have asked for a better experience and look forward to working with her again! More

Quick, professional, and complete! ! Tonya is the best service rep. never let her go!! Thanks ! Tonya is the best service rep. never let her go!! Thanks More