O. C. Welch Ford

The service was outstanding. Thanks Gabriel. Getting the car washed was very much appreciated.and many thanks. Thanks Gabriel. Getting the car washed was very much appreciated.and many thanks. More

I purchased my Lincoln brand new in 2022, and for quite some time I had been convinced it would be my last—not because of the vehicle itself, but because of my experience with the local dealership. After r some time I had been convinced it would be my last—not because of the vehicle itself, but because of my experience with the local dealership. After repeated frustration with service and communication, I stopped bringing my vehicle there altogether and had not returned in well over a year. That changed when my car unexpectedly died and had to be towed to the dealership in the middle of the night. I expected another frustrating experience. Instead, I received a call first thing the next morning from my new service consultant, Mike Kulik From that moment on, the experience was completely different. Mike was responsive, attentive, and proactive throughout the entire process. He understood that I needed my vehicle for an out-of-town trip Friday morning and made that deadline a priority. He kept me informed, ensured the recall-related issue that caused the problem was addressed along with several other items, and, once the work was completed, offered to have my car delivered to me Thursday afternoon so I would have one less thing to manage before my trip. Exceptional service is often less about grand gestures and more about communication, accountability, and anticipating what a customer needs. Mike did all three exceptionally well. My advice to the dealership is simple: find more Mikes—and take very good care of the one you have. People like him are the reason customers return, remain loyal to a brand, and become raving fans. Mike didn’t just take care of my car. He changed my opinion of the dealership and gave me a reason to reconsider whether this really has to be my last Lincoln. More

Mike was very thorough, and checked with me periodically on the progress. The work was completed quicker than expected, a good thing! The car was delivered in the best appearance ever! Judith was the best s on the progress. The work was completed quicker than expected, a good thing! The car was delivered in the best appearance ever! Judith was the best service manager to date, and a have been a customer since O C moved to Bluffton/Hardeeville. Cab we please keep Mike and Judith on board?? More

Number 1 ford dealership that I have ever used. Excellent pricing and service is easy at OC Welch Ford Excellent pricing and service is easy at OC Welch Ford More

I had an appointment and my service was done in a timely manner. The service was thoroughly done and I was apprised of the progress in a thoughtful way. I trust OC Welch and Ross Munro with my vehicle’s m manner. The service was thoroughly done and I was apprised of the progress in a thoughtful way. I trust OC Welch and Ross Munro with my vehicle’s maintenance because they value my safety and respect my time. More

Communication was absolutely atrocious. Our vehicle broke down due to an open recall hours from home. The service department were impossible to reach, every day there was a new excuse as to Our vehicle broke down due to an open recall hours from home. The service department were impossible to reach, every day there was a new excuse as to why they couldn't look at the vehicle. At one point claimed they couldn't do anything due to internet failure but the kept managing to do those things. Some of the rudest people we met. We ended up having to spend money on a rental to just go see what was happening with our vehicle for them to not have even looked at it a week later. Was not helpful at all with communicating with ford for assistance with the recall or opening a claim with them. Very disappointed with our service. Would not recommend More