O. C. Welch Ford

My visit for service went very well! The Serve Advisor Michael was fantastic; he was very attentive; knowing I was waiting for my car and provided consistent updates on its progress. Vis The Serve Advisor Michael was fantastic; he was very attentive; knowing I was waiting for my car and provided consistent updates on its progress. Visit went seamlessly and I left very satisfied! More

It was a pleasure working with the sales and finance staff they were very friendly. A great experience. staff they were very friendly. A great experience. More

Great news century along with people and great service l d to a great experience d to a great experience More

Great service for oil change and tire rotation. Also took care of recall on my Ford Maverick Also took care of recall on my Ford Maverick More

The service department personnel were very professional and friendly. They described the necessary work to be performed concisely and provided me with updates. and friendly. They described the necessary work to be performed concisely and provided me with updates. More

My recent oil change and tire rotation was such a pleasant and quick experience. It was a pleasure! Thank you Tonya. pleasant and quick experience. It was a pleasure! Thank you Tonya. More

Thely aka Ms. The Best.com as simply amazing. I showed interest and she jumped right in and helped me right away. Thely was very friendly, knowledgeable and profes The Best.com as simply amazing. I showed interest and she jumped right in and helped me right away. Thely was very friendly, knowledgeable and professional. I love that she included my teen on the car but g process and she made something stress arm like a piece of cake. Thely was full of energy, smiles and lots of personality to keep my interest. What a great car buying experience she provides!!! Would definitely recommend if you’re looking for someone who will work hard to find you what you are looking for. More

The service was outstanding. Thanks Gabriel. Getting the car washed was very much appreciated.and many thanks. Thanks Gabriel. Getting the car washed was very much appreciated.and many thanks. More

I purchased my Lincoln brand new in 2022, and for quite some time I had been convinced it would be my last—not because of the vehicle itself, but because of my experience with the local dealership. After r some time I had been convinced it would be my last—not because of the vehicle itself, but because of my experience with the local dealership. After repeated frustration with service and communication, I stopped bringing my vehicle there altogether and had not returned in well over a year. That changed when my car unexpectedly died and had to be towed to the dealership in the middle of the night. I expected another frustrating experience. Instead, I received a call first thing the next morning from my new service consultant, Mike Kulik From that moment on, the experience was completely different. Mike was responsive, attentive, and proactive throughout the entire process. He understood that I needed my vehicle for an out-of-town trip Friday morning and made that deadline a priority. He kept me informed, ensured the recall-related issue that caused the problem was addressed along with several other items, and, once the work was completed, offered to have my car delivered to me Thursday afternoon so I would have one less thing to manage before my trip. Exceptional service is often less about grand gestures and more about communication, accountability, and anticipating what a customer needs. Mike did all three exceptionally well. My advice to the dealership is simple: find more Mikes—and take very good care of the one you have. People like him are the reason customers return, remain loyal to a brand, and become raving fans. Mike didn’t just take care of my car. He changed my opinion of the dealership and gave me a reason to reconsider whether this really has to be my last Lincoln. More