O. C. Welch Ford

I was looking for a new truck. Called the dealership and they had multiple options to choose from. Great service, friendly, made the process as simple as could be. Called the dealership and they had multiple options to choose from. Great service, friendly, made the process as simple as could be. More

Mike did an excellent job of getting everything done on time, and the communication was excellent throughout the process. time, and the communication was excellent throughout the process. More

My truck was diagnosed with a faulty switch when I was not able to open the lift gate. It went in for service on the 10th and returned to me 5 days later saying they weren’t able to replicate the problem not able to open the lift gate. It went in for service on the 10th and returned to me 5 days later saying they weren’t able to replicate the problem. Apparently the initial diagnosis wasn’t enough. What a waste of my time. Lincoln-never again. I’ll buy a Lexus. More

Had a recall issue needing attention, which I had gotten a letter saying no remedy yet available. After a few weeks, got a letter saying a solution was now available, so I booked an appointment. As a great a letter saying no remedy yet available. After a few weeks, got a letter saying a solution was now available, so I booked an appointment. As a great service, they sent a valet to pick up our vehicle and drop off a loaner. Later in the day, a got a call saying that they ran the program and our car required replacement parts that they did not have. Why was I told a solution was available ant then no solution was actually available. If you know some vehicles receiving the upgrade will require parts, why would you not have parts available before scheduling the appointment? Now, I will have to rebook an appointment when they receive parts - inconvenient. This is the third high end Lincoln we have purchased at OC Welch in the last 5 years, and with each we have had a similar issue. Love the vehicles, but the recall process sucks. At least I did not have to drive out to the dealership. Lastly, upon return there was a sheet saying that there was a full vehicle check, but today when I checked air pressure on my tires, they were all low by 3 pounds - again, this oversight is common when I have received service and it has to be the easiest flipping thing to check and correct if necessary. More

Pleasant surroundings, great waiting room experiences, and friendly, competent services writers and mechanics! It’s always been my decision to purchase a vehicle from a dealership that has great service. and friendly, competent services writers and mechanics! It’s always been my decision to purchase a vehicle from a dealership that has great service. O. C. Welch Lincoln is a great example of that perfect combination! More

Tonya listened to my whole story about my car battery and empathysized with my situation empathysized with my situation More

Tonya was extremely helpful and her communication skills were the best. She was very efficient. were the best. She was very efficient. More

We brought our Explorer in for a service call recently and were pleased that they were able to fit us in right away. Mike was able to locate a part that was needed and have our car ready to pick up the n and were pleased that they were able to fit us in right away. Mike was able to locate a part that was needed and have our car ready to pick up the next day. Thank you! More

I always enjoy Ms Tracy taking care of me. She is excellent! I always look forward to her helping me. She is excellent! I always look forward to her helping me. More

Everything was great from Jodi scheduling the appointment and Rayquan coming to do the service. Great Service! and Rayquan coming to do the service. Great Service! More