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O. C. Welch Ford
Hardeeville, SC
3,648 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,648 Reviews of O. C. Welch Ford
October 26, 2026
I have both a 2019 Ford Escape and a 2021 Ford Explorer. I had an engine light come on with my Escape and we took the car to OC Welch since we have a Ford warranty. It took almost 2 weeks to get an appoint I had an engine light come on with my Escape and we took the car to OC Welch since we have a Ford warranty. It took almost 2 weeks to get an appointment to diagnose the problem. Once the car was in service I didn't receive any update on the status of the car for over a week. I called the service agent and they promised they would ask the tech where they stood on the problem. Tech told the agent it was a crankcase pressure sensor which they replaced after car was there for 2 weeks. We picked up the car and the engine light came on again after only a few miles of driving. We called and were told they again could not schedule service for the car for 2 weeks. I brought it back on the service date and again waited to hear any service updates. Finally I was told that the engine needed to be replaced! We finally received the car back on 9/18/26 after dropping the car off on 8/26/2026. Car was at their dealership for over a month. They finally gave me a loaner car to use but the lack of communication was the most disturbing. it was so troubling that the owner of the dealership Chip Welch gave me a call telling me to call him if any future problems. This service was just not what I would have expected and unfortunately it is the only Ford dealership convenient for my location. Also the service agent I worked with, April Edsal either left the dealership or was fired when I came to pick up my car. More
by jaw431
Employees Worked With
April Edsa
October 25, 2026
They messed up the door handled to the F150 powerboost truck that I bought from them. Had it in the shop being serviced for items for them to look at and fix one of them being in the actuator for the ai truck that I bought from them. Had it in the shop being serviced for items for them to look at and fix one of them being in the actuator for the air Dam. In the process, the handle got scratched. I guess there were some issues that took place but anyway the service manager himself called me one day told me they were going to fix that handle when bring the truck they gave me a vehicle to drive while they were fixing my handle and they did such a good job that you cannot tell that it was ever damaged. They did a good job on the actuator as well I would recommend them, because of the extra effort they put in to make it right and they did. More
by etrent1
Employees Worked With
Dan Westover, Judith Baird, alexis pope
October 25, 2026
Experience was great. Caleb (My salesperson) met me when i arrived me not knowing he was off that day. Truck was ready as promised all detailed. Understanding that this Caleb (My salesperson) met me when i arrived me not knowing he was off that day. Truck was ready as promised all detailed. Understanding that this was still a new experience for him in retail he was very considerate to me. He got his work done and then took me and introduced me Mr. Paul Tindall,Finance Manager, who was very knowledgeable and professional More
by calvinyork
Employees Worked With
Paul Tindall, Caleb Bishop
October 24, 2026
This was a great car buying experience for us. The salesperson, Carolina, did a fantastic job putting us in the right vehicle. She was very pleasant, patient and attentive. She and the sales manag The salesperson, Carolina, did a fantastic job putting us in the right vehicle. She was very pleasant, patient and attentive. She and the sales manager provided us with the car faxes on the vehicles we were deciding between. And, they provided us with a list of their inspection and the service items they had performed on the vehicle (we purchased a used truck). Negotiating the final deal went well too. They had it priced right to start with, but I offered a little lower and they came back splitting the difference. I did my research and ended up with a good deal. And, I was more than satisfied because they had thoroughly inspected the vehicle and had it in tip top shape before selling it. Now, I have been driving it for two months and am thrilled. Ford trucks are the best. No problems at all with it. Still discovering new features it has. And, it runs great! It has the coyote V8 engine. 400 lbs. of torque. No regrets. I am glad I bought from them. More
by erichall37
Employees Worked With
Justin Hauglum, Carolina DaSilva
October 24, 2026
Nice experience. Thely Daust was an absolute joy to work with. I will not hesitate using her for a future purchase or recommending her to another. Thely Daust was an absolute joy to work with. I will not hesitate using her for a future purchase or recommending her to another. More
by jimrichards0110
Employees Worked With
Thely Daust, Chris Black, Dino Daniel
October 23, 2026
I had an absolutely fantastic experiencing purchasing my car here thanks to Dino! He went above and beyond by having the vehicle delivered right to my home. As a woman, shopping for a car can sometimes feel car here thanks to Dino! He went above and beyond by having the vehicle delivered right to my home. As a woman, shopping for a car can sometimes feel daunting, but Dino made me feel completely valued, respected, and heard. He met every single one of my expectations, and I never once spelt taken advantage of or pressured. If you want a stress-free, respectful, and seamless car buying experience as for Dino! More
by Carmencohens
Employees Worked With
Dino Daniel
October 23, 2026
Great service- the customer service tech was friendly, knowledgable, and kept me informed. All service was done and completed in the time expected. And the new Lincoln showroom and waiting area was a ple knowledgable, and kept me informed. All service was done and completed in the time expected. And the new Lincoln showroom and waiting area was a pleasure. More
by wgalacki
Employees Worked With
Ginger Lassor, Tonya Conover
October 23, 2026
I worked with sam, Tony, and Justin. They all made the work super easy and very quick. They went above and beyond to make me feel comfortable throughout the process. They all made the work super easy and very quick. They went above and beyond to make me feel comfortable throughout the process. More
by caden Vlazny
Employees Worked With
Sam Deen, Justin Hauglum, Tony Mestey
