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O. C. Welch Ford
Hardeeville, SC
3,579 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,579 Reviews of O. C. Welch Ford
September 26, 2026
We had an appointment with someone named Mike in the service department. It was to do an oil change and two recalls. Mike was not available when we dropped off our car, but Tonya was very helpful. We service department. It was to do an oil change and two recalls. Mike was not available when we dropped off our car, but Tonya was very helpful. We assumed the car would be ready in a day or two, at the most. We were never offered a loaner. We couldn't get a response from Mike as to when our car would be ready, after two days. We were asked, via text, if it would be okay for us to keep the loaner car, which we were never offered and didn't have, through the weekend. I responded that we weren't offered one and received no response. We finally spoke with Tonya, and we went to pick up our car. We had been charged for things that someone wrote that we had agreed to have done, but we hadn't agreed to them. Tonya, very quickly, removed these charges and was very helpful in every way. I don't know what was up with Mike, but I don't see his name on any of the drop-down lists below. Any of my answers below that rate something negatively, reflect the handling of our service by Mike. Tonya jumped in and was excellent in every way. The experience leaves me unsure if I will use O.C. Welch for any service in the future. More
by t3scott13
Employees Worked With
Tonya Conover
September 25, 2026
We had an absolutely wonderful experience with Tonya Conover at O.C. Welch Ford Lincoln! We brought our Navigator in for its first service appointment, and Tonya was a delight from start to finish. She Conover at O.C. Welch Ford Lincoln! We brought our Navigator in for its first service appointment, and Tonya was a delight from start to finish. She was incredibly professional, warm, welcoming, and made sure we were well taken care of throughout the entire process. Our service was completed quickly and efficiently, making the whole experience seamless. It's refreshing to work with someone who genuinely makes customer service a priority. Tonya is a true asset to the O.C. Welch team! We couldn't have asked for a better experience and look forward to working with her again! More
by TMikkelson
Employees Worked With
Tonya Conover
September 25, 2026
Ms Conover was a pleasure to work with. Having to bring your car in for a pair is never an enjoyable experience however Tanya was very welcoming and made the process very easy. She and Judi Having to bring your car in for a pair is never an enjoyable experience however Tanya was very welcoming and made the process very easy. She and Judith are both great ambassadors for your company. Keep up the good work OC. Phil Chuy Beaufort, SC More
by PHILCHUY1
Employees Worked With
Judith Baird, Gabriel Elias, Tonya Conover
September 24, 2026
I purchased my 2023 Bronco at this dealership and have continued to have it serviced here because I know building a relationship with businesses I trust is important. Ross Munro recommended I get an issu continued to have it serviced here because I know building a relationship with businesses I trust is important. Ross Munro recommended I get an issue diagnosed and serviced so I brought my vehicle in this week. I trusted that the problem would be solved in a timely and professional manner. I am happy to report it exceeded my expectations. Since this would take a few days I had the opportunity to meet Alexis Pope, the rental manager. She handled my loaner experience in a patient, polite, and respectful manner even while her office was extremely busy. She communicated throughout with me in a way that solidified my relationship with OCWelch. Alexis Pope is certainly a jewel in the public relations crown for this company. All in all, a positive experience because of great professional employees. More
by dantonucci
Employees Worked With
Ross Munro, alexis pope
September 24, 2026
Ms. Diana Lopez customer service was EXCELLENT from the very moment that she approached us when we arrived at OC Welch. She is personable. She took the time to listen to which truck was of interest to us. very moment that she approached us when we arrived at OC Welch. She is personable. She took the time to listen to which truck was of interest to us. We were very impressed with her knowledge of the F-150 since this was her first week on the job. My husband usually does not make vehicle purchases on the same day, but the customer service shown to us by Ms. Lopez & Mr. Redker was undeniably superb….we left with a new F-150 on that same day. No pressure to buy, no gimmicks. Everyone there was friendly. I would highly recommend OC Welch to family & friends. James & Loretha Garvin More
by jamescg49
Employees Worked With
Craig Redker, Diana Lopez
