O. C. Welch Ford

Friendly Accommodating Professional Thorough Detailed Funny We felt that we were most important customer of the day. Funny We felt that we were most important customer of the day. More

Having mobile service is very helpful. Jodie arranged servicing my truck via mobile service, saved me a lot of time. Mechanic did everything, including recall repair. Excellent work. Jodie arranged servicing my truck via mobile service, saved me a lot of time. Mechanic did everything, including recall repair. Excellent work. More

Technician was right on time and completed work in about 20 minutes. He was very organized and prepared to do the work. 20 minutes. He was very organized and prepared to do the work. More

Mike and the team are excellent and the new service facility is very impressive. I gave up on taking my car to the deal for a while since it was already the worst experience. Thanks for turning it arou facility is very impressive. I gave up on taking my car to the deal for a while since it was already the worst experience. Thanks for turning it around! Thank you for being so accommodating. More

Gabriel Elias is amazing! After several failed service appointments in the past at OC Welch I went in to this appointment very guarded and prepared for another nightmare expe After several failed service appointments in the past at OC Welch I went in to this appointment very guarded and prepared for another nightmare experience. To my complete surprise this appointment was perfect. All because of Gabriel. He kept me informed and went the extra mile to ensure I was up to date on all items. He was kind, understanding, respectful, knowledgable and caring. More

Tonya was very pleasant to work with and she efficiently took care of my maintenance needs. took care of my maintenance needs. More

So I rarely leave reviews for and I have never left a review for a car dealership company and in the end I didn’t even buy a car from but the crew at this dealership is special. They treated like they w review for a car dealership company and in the end I didn’t even buy a car from but the crew at this dealership is special. They treated like they were selling a vehicle to a family member or a friend. From the salesperson (Carolina DaSilva )who meant in the lot while I was looking at the use Navigators they had. I worked with her supervisor Paul Mitchell who really understood my predicament with my current which was a vehicle broken down in a dealership across the street. Paul took the time to listen to me express my frustrations as I was there in Hilton head on vacation stuck in a rental vehicle. They work with me and my wife find a vehicle that we really loved. Their sale manger Craig Redker who helped them work up a deal on the Navigator we were looking to buy. They went above and beyond to go across the street to test drive my current vehicle which was no easy task. They then had me work with Paul Tindall the finance Manager who truly cares about the people he is helping get auto financing. Paul was fantastic and went the extra 10 miles to help me work out a fabulous financing deal. He was very informative walking through every step. They helped me wrap the negative equity from my current vehicle into the financing. . It was the most outstanding serving I have had in buying a vehicle in my 50 plus years and over 15 car I have purchased. I wished they were my local dealship they would get my business every time. This is what every car dealer stride to achieve and they did it effortlessly. If you looking to find that family dealership where you are treated with respect and like a family or friend please give OC Welch an opportunity to show you what they can do for you. In the end I didn’t purchase the vehicle and it was the first time in my life I felt bad about not giving them my business because they deserved getting it. More

OC Welch is always accommodating regarding my availability. They always complete the work within the time they promise. The service person Tracy is a pleasure to deal with. availability. They always complete the work within the time they promise. The service person Tracy is a pleasure to deal with. More

I asked when making an appointment for the recall issue if I could get a ride home. I was told yes, then when I got there, I was told not until 8:00AM. Ok, no ride. Waited for the vehicle because the advis if I could get a ride home. I was told yes, then when I got there, I was told not until 8:00AM. Ok, no ride. Waited for the vehicle because the advisor wanted me to wait.1-1/2 later says it was done, they told me 3-4 hours originally. And then fiinishing up the paperwork, now bear in mind I told him my reverse lights, windshield washer pump and driver side driving lights were not working, I get paperwork saying they did a safety inspection, I even asked how that was possible, no response period! I feel like I was totally ignored just to get me out as quickly as possible. I am wondering if anything was even done, even my recall issue. I guess at this dealership they just don’t care what you say. I don’t think I will be coming back as Stokes Toyota treats you like you matter, even my daughter who lives in Charlotte has her vehicle serviced by them even though she purchased it from someone else. More