O. C. Welch Ford

The experience was very professional and thorough. I took my Aviator in for an oil change and a new set of tires. While the vehicle was there, 2 warranty items were found, one of which I would have n I took my Aviator in for an oil change and a new set of tires. While the vehicle was there, 2 warranty items were found, one of which I would have never discovered until it was too late. Tonya kept me updated through the whole process and worked me in quickly for the warranty work. A great experience overall. More

Was driving from south Florida and had a problem with my Lincoln Nautilus - Brandon took care of me - easy dealing with him and got the car fixed quickly! Lincoln Nautilus - Brandon took care of me - easy dealing with him and got the car fixed quickly! More

Service is great. i have a 22 Ranger, 25 F150 Lightning and a 2004 F250. highly recommend. i have a 22 Ranger, 25 F150 Lightning and a 2004 F250. highly recommend. More

I have both a 2019 Ford Escape and a 2021 Ford Explorer. I had an engine light come on with my Escape and we took the car to OC Welch since we have a Ford warranty. It took almost 2 weeks to get an appoint I had an engine light come on with my Escape and we took the car to OC Welch since we have a Ford warranty. It took almost 2 weeks to get an appointment to diagnose the problem. Once the car was in service I didn't receive any update on the status of the car for over a week. I called the service agent and they promised they would ask the tech where they stood on the problem. Tech told the agent it was a crankcase pressure sensor which they replaced after car was there for 2 weeks. We picked up the car and the engine light came on again after only a few miles of driving. We called and were told they again could not schedule service for the car for 2 weeks. I brought it back on the service date and again waited to hear any service updates. Finally I was told that the engine needed to be replaced! We finally received the car back on 9/18/26 after dropping the car off on 8/26/2026. Car was at their dealership for over a month. They finally gave me a loaner car to use but the lack of communication was the most disturbing. it was so troubling that the owner of the dealership Chip Welch gave me a call telling me to call him if any future problems. This service was just not what I would have expected and unfortunately it is the only Ford dealership convenient for my location. Also the service agent I worked with, April Edsal either left the dealership or was fired when I came to pick up my car. More

They messed up the door handled to the F150 powerboost truck that I bought from them. Had it in the shop being serviced for items for them to look at and fix one of them being in the actuator for the ai truck that I bought from them. Had it in the shop being serviced for items for them to look at and fix one of them being in the actuator for the air Dam. In the process, the handle got scratched. I guess there were some issues that took place but anyway the service manager himself called me one day told me they were going to fix that handle when bring the truck they gave me a vehicle to drive while they were fixing my handle and they did such a good job that you cannot tell that it was ever damaged. They did a good job on the actuator as well I would recommend them, because of the extra effort they put in to make it right and they did. More

This was a great car buying experience for us. The salesperson, Carolina, did a fantastic job putting us in the right vehicle. She was very pleasant, patient and attentive. She and the sales manag The salesperson, Carolina, did a fantastic job putting us in the right vehicle. She was very pleasant, patient and attentive. She and the sales manager provided us with the car faxes on the vehicles we were deciding between. And, they provided us with a list of their inspection and the service items they had performed on the vehicle (we purchased a used truck). Negotiating the final deal went well too. They had it priced right to start with, but I offered a little lower and they came back splitting the difference. I did my research and ended up with a good deal. And, I was more than satisfied because they had thoroughly inspected the vehicle and had it in tip top shape before selling it. Now, I have been driving it for two months and am thrilled. Ford trucks are the best. No problems at all with it. Still discovering new features it has. And, it runs great! It has the coyote V8 engine. 400 lbs. of torque. No regrets. I am glad I bought from them. More

Nice experience. Thely Daust was an absolute joy to work with. I will not hesitate using her for a future purchase or recommending her to another. Thely Daust was an absolute joy to work with. I will not hesitate using her for a future purchase or recommending her to another. More