O. C. Welch Ford

Had a recall issue needing attention, which I had gotten a letter saying no remedy yet available. After a few weeks, got a letter saying a solution was now available, so I booked an appointment. As a great a letter saying no remedy yet available. After a few weeks, got a letter saying a solution was now available, so I booked an appointment. As a great service, they sent a valet to pick up our vehicle and drop off a loaner. Later in the day, a got a call saying that they ran the program and our car required replacement parts that they did not have. Why was I told a solution was available ant then no solution was actually available. If you know some vehicles receiving the upgrade will require parts, why would you not have parts available before scheduling the appointment? Now, I will have to rebook an appointment when they receive parts - inconvenient. This is the third high end Lincoln we have purchased at OC Welch in the last 5 years, and with each we have had a similar issue. Love the vehicles, but the recall process sucks. At least I did not have to drive out to the dealership. Lastly, upon return there was a sheet saying that there was a full vehicle check, but today when I checked air pressure on my tires, they were all low by 3 pounds - again, this oversight is common when I have received service and it has to be the easiest flipping thing to check and correct if necessary. More

Pleasant surroundings, great waiting room experiences, and friendly, competent services writers and mechanics! It’s always been my decision to purchase a vehicle from a dealership that has great service. and friendly, competent services writers and mechanics! It’s always been my decision to purchase a vehicle from a dealership that has great service. O. C. Welch Lincoln is a great example of that perfect combination! More

Tonya listened to my whole story about my car battery and empathysized with my situation empathysized with my situation More

Tonya was extremely helpful and her communication skills were the best. She was very efficient. were the best. She was very efficient. More

We brought our Explorer in for a service call recently and were pleased that they were able to fit us in right away. Mike was able to locate a part that was needed and have our car ready to pick up the n and were pleased that they were able to fit us in right away. Mike was able to locate a part that was needed and have our car ready to pick up the next day. Thank you! More

I always enjoy Ms Tracy taking care of me. She is excellent! I always look forward to her helping me. She is excellent! I always look forward to her helping me. More

Everything was great from Jodi scheduling the appointment and Rayquan coming to do the service. Great Service! and Rayquan coming to do the service. Great Service! More

Excellent salesman and the dealership is very nice. Lots of cool things to look at while waiting. This brings me to my four stars for the dealership. In this day and age, purchasing a vehicle should Lots of cool things to look at while waiting. This brings me to my four stars for the dealership. In this day and age, purchasing a vehicle should not take hours like it did before yet, despite how nice everyone was, the process was slow and tedious. Having purchased vehicles on line a couple of times now taking at most, an hour, and having to go back to getting shuffled between the salesman, awaiting the trade in appraisal and finally spending over an hour with the finance guy; it's just too much of the same old, same old. I do appreciate that OC Welch had the vehicle I wanted on the lot and I really liked my salesman for doing what he could to speed things along. More

John Evans met us at the desk when we first walked in, and working with him through the entire process was a pleasure. He kept in touch as we researched other makes of vehicles and never once did we feel and working with him through the entire process was a pleasure. He kept in touch as we researched other makes of vehicles and never once did we feel rushed to make a decision. The rest of the sales/closing process when very smoothly and was done on our time. The service they offer after the sale is also very impressive, being a factor inn our final decision. Overall, we were very pleased with the entire experience. More

Sam was fantastic! This the second vehicle we have bought from him. He was very knowledgeable and was patient with all our questions. Everyone at the dealership was we This the second vehicle we have bought from him. He was very knowledgeable and was patient with all our questions. Everyone at the dealership was welcoming as well! More