O. C. Welch Ford

The face of your dealership is Tracy and she does a fabulous job. She alway takes care of me and my car when I come in. fabulous job. She alway takes care of me and my car when I come in. More

This was my first service with my new F-150. Mike was professional and supportive throughout my drop-off and pickup on separate days. On a different note, the online scheduling system is ter Mike was professional and supportive throughout my drop-off and pickup on separate days. On a different note, the online scheduling system is terrible. I showed up with an appointment, but not for my 10K service ~ Rather, I was scheduled in the 'Quick Lanes' which did not allow me to ask deeper questions to a Service Rep about my brakes. Mike took care of me - got me to his desk - and corrected all of my errors and got me 'in and out' in a very reasonable timeframe. Nice work, Mike. More

As always, I'm very happy with service provided by the service department. The lady that handed my service order was very pleasant to deal with and excellent in keeping me informed. service department. The lady that handed my service order was very pleasant to deal with and excellent in keeping me informed. More

Friendly Accommodating Professional Thorough Detailed Funny We felt that we were most important customer of the day. Funny We felt that we were most important customer of the day. More

Having mobile service is very helpful. Jodie arranged servicing my truck via mobile service, saved me a lot of time. Mechanic did everything, including recall repair. Excellent work. Jodie arranged servicing my truck via mobile service, saved me a lot of time. Mechanic did everything, including recall repair. Excellent work. More

Technician was right on time and completed work in about 20 minutes. He was very organized and prepared to do the work. 20 minutes. He was very organized and prepared to do the work. More

Mike and the team are excellent and the new service facility is very impressive. I gave up on taking my car to the deal for a while since it was already the worst experience. Thanks for turning it arou facility is very impressive. I gave up on taking my car to the deal for a while since it was already the worst experience. Thanks for turning it around! Thank you for being so accommodating. More

Gabriel Elias is amazing! After several failed service appointments in the past at OC Welch I went in to this appointment very guarded and prepared for another nightmare expe After several failed service appointments in the past at OC Welch I went in to this appointment very guarded and prepared for another nightmare experience. To my complete surprise this appointment was perfect. All because of Gabriel. He kept me informed and went the extra mile to ensure I was up to date on all items. He was kind, understanding, respectful, knowledgable and caring. More

Tonya was very pleasant to work with and she efficiently took care of my maintenance needs. took care of my maintenance needs. More