O. C. Welch Ford

Tonya was great, and kept me posted on progress for oil change appt. The car wash and vacuuming inside was 5 out of 10. Back of car was still dirty, as was floor mats. I probably called 5 times to conf change appt. The car wash and vacuuming inside was 5 out of 10. Back of car was still dirty, as was floor mats. I probably called 5 times to confirm the appt- when I reached the service for Lincoln option I kept getting a busy signal…. Also, I would have thought you would have a reminder text or email for the appt. More

Had my first chance with OCWelch for service and had a very good experience. Tonya Conover was incredibly helpful. She literally walked me through several places at the dealership to find answers. She was very good experience. Tonya Conover was incredibly helpful. She literally walked me through several places at the dealership to find answers. She was friendly, upbeat and helpful. Great start for my ownership of a Nautilus! More

Service did an excellent job and the loaner was terrific. Very pleased with the whole 5 day process Very pleased with the whole 5 day process More

Had a hard time getting a return call, once I did the service was outstanding. Communication was excellent including the follow up service was outstanding. Communication was excellent including the follow up More

I recently repaired the fuel system on my 2018 Ford Escape myself, and making sure I had the right parts mattered. The parts department immediately put my mind at ease. Ben was attentive and quickly as Escape myself, and making sure I had the right parts mattered. The parts department immediately put my mind at ease. Ben was attentive and quickly assured me that he could order the exact parts I needed if they didn't have them in stock. Fortunately, everything I needed was available immediately. He took the time to verify everything, answer my questions, and make sure I left with exactly what I needed the first time. His knowledge, professionalism, and genuine willingness to help turned a stressful repair into a smooth experience. Exceptional service like that stands out. Thank you for treating customers with both expertise and care. I'll be back. More

Got it done quick, a first and big plus. Justin returned calls and was verybhelpful. Justin returned calls and was verybhelpful. More

Tom was great to work with as he is both professional and personal. As a returning customer - third vehicle in seven year - I do wish they would improve upon the final process of the deal - it takes far too personal. As a returning customer - third vehicle in seven year - I do wish they would improve upon the final process of the deal - it takes far too long to complete the deal once arriving at the dealership. Paperwork should be completely done and ready to sign when we arrive! Craig is also great to work with and will work to get you the deal you want. More