O. C. Welch Ford

Excellent experience at OC Welch; would highly recommend the dealership to others. All OC employees were great. the dealership to others. All OC employees were great. More

I called for appt for recall on my back up camera for 2015 ford escape Pleasant reception gave me earliest for next week I showed up for my appt n waited to check in Very accommodating , offered ride 2015 ford escape Pleasant reception gave me earliest for next week I showed up for my appt n waited to check in Very accommodating , offered ride somewhere as it would be 2-4 hr (expected as receptionist warned me Waiting area very nice! About 1-3/4 hrs later notified ford is not yet doing recall on Escape and I would be notified by ford when to recall 2 hr round trip travel plus my wait time and staff did not know this-would like staff to be better informed My camera doesn’t work; off and on for years. I had my one and only accident backing into a pole several years ago and was so looking forward to getting the camera fixed and having this safety feature working More

Tracy is amazing! She consistently answers her phone, which is unfortunately not always common at O.C. Welch. Even over the phone, you can hear the smile in her voice. She consistently answers her phone, which is unfortunately not always common at O.C. Welch. Even over the phone, you can hear the smile in her voice. She makes us feel genuinely valued and cared for, and she consistently goes above and beyond to provide exceptional service. More

I had an 1130 appointment for oil change sat there for two hours. My car was never seen. I told him I had an appointment up the road. They had to end up giving me a car which was included in my warranty, two hours. My car was never seen. I told him I had an appointment up the road. They had to end up giving me a car which was included in my warranty, which they tried to tell me was expired. Thanks to Judith for speaking up and telling them to get me a car asap. This was Thursday June 4th. Then Gabe calls me on Tuesday, June 9 at almost 5 o’clock to inform me. My car is ready for pick up. They don’t have anyone to bring me my car that day or the next few days. What I should’ve done was kept the xxxx car and made them bring me my car cause I’m sure they would’ve wanted the rental car back at some point. I sure hope y’all don’t treat your other customers the way y’all have treated me the last 3 1/2 years it is really sad what I’ve had to go through with y’all and y’all wonder why I don’t ever put y’all a good review you probably don’t have to worry about me ever coming back to this place ever again cause y’all are the worst place I’ve ever been to More