O. C. Welch Ford

This was the worst service I ever experienced from a car place. I am a very helpful and respectful person and shouldn't get this type of service. I came in for my camera recall. The advisor Ross was over my place. I am a very helpful and respectful person and shouldn't get this type of service. I came in for my camera recall. The advisor Ross was over my RO and had a tech looked at it. I was there for about an hour and was said that my vehicle was done. He informed me that my camera passed inspection so there for there were no codes coming up about the camera. How did it passed when Its not operable at times. Mind that I have proof of the camera glitching, blacking out and not working properly. I Showed them the video but he said that I would need to contact ford and talk to them. So I left.So a specialist called me the same day and asked about my service. I told her I don't even know what to say because my situation didn't even get handled. So she said she'll contact someone to help me and hung up. Then later I've gotten another call and guess who picked up. A women named Judith that was very disrespectful to me. I highly don't appreciate this. She claim she knows whats she's talking about but didn't make any sense on procedure or protocol. So I came back a week later because I damaged my new car backing up out of my garage due to my camera not working. I drive a convertible ford mustang. The back window is small to look out of when you don't have a working camera. I was xxxxxx. Extremely hot. I'm at the dealership and showed them another video and the Ford Service manager said it looks like the camera recall. I told him that's what I told the women on the phone and she said it was so called wire issue's. Well guess who was in the office at the same time. Judith! 🤷🏾‍♂️ She said there's nothing they can do and Dan the Service Manager was willing to help but Judith the Lincoln Manager that has nothing to do with the Ford side, seemed like she doesn't want no one to help me. She didn't track down the work that the tech did to see if he did the right thing or not. This whole thing was a headache. And I'm not about to stress over it. My camera glitches, blacks out and also statics. My lines don't show up or anything. So to avoid the foolish that I'm getting form Judith because she makes it seem like she controls everyone with a Lincoln Manager title, I bought my on camera. Shot out to Rick in parts because he was respectful, helpful and found me a camera and I paid for it. It's sad I had someone from the outside that I went to installed it for me but there goes my lines that I'm supposed to have no more glitching and no more black outs and no more static lines. This was crazy. Like I said the worst experience literally I've ever gotten from any car place. I was extremely respectful to Judith even tho she wasn't for me. This experience makes me don't want to come here for no type of service ever again because I rarely have gotten any type of service. More

Our purchase experience was very positive. Paul Mitchell provided good perspective and Paul Tindall was helpful and detailed. Thanks for everything! Paul Mitchell provided good perspective and Paul Tindall was helpful and detailed. Thanks for everything! More

Judith was very helpful and detailed, she was available when heeded and advice was good when heeded and advice was good More

My recent purchase was a very pleasant experience. Tom Landry and Paul Tindall are very knowledgeable and professional. This deal happened because of my pass experiences with Tom Landry. I tell Tom Landry and Paul Tindall are very knowledgeable and professional. This deal happened because of my pass experiences with Tom Landry. I tell what I need and OC Welch delivers. More

Mr. OC Welch and his staff always gets the job done! Thanks for everything! You are amazing! Thanks for everything! You are amazing! More

Tracy and her team are the very best! I'm always in and out quickly and they do a wonderful job of keeping my F350 SD running at peak performance...Thank you again Tracy Randy I'm always in and out quickly and they do a wonderful job of keeping my F350 SD running at peak performance...Thank you again Tracy Randy More