O. C. Welch Ford

I got great service with Christopher. I gave the dealership only 4 stars because of lack of cleanliness and parking. What should be the customer receiving is instead being used to store t I gave the dealership only 4 stars because of lack of cleanliness and parking. What should be the customer receiving is instead being used to store the owner’s antique cars. Driving onto the premises is dangerous because of the overwhelming number of new cars taking up every square foot of space and crowding driveways. It appears that the owner isn’t concerned with the safety of his customers. More

I purchased my vehicle sight unseen. Rudy is an exceptional salesman! He did a virtual demo so that I got the experience as if I was in the vehicle with him. Once I told him that I was s Rudy is an exceptional salesman! He did a virtual demo so that I got the experience as if I was in the vehicle with him. Once I told him that I was sold on the vehicle he prepared all the paperwork. It was a wonderful long distance affair. I LOVE my Maverick! More

Mr. OC is the Best Ford dealer in the area. After 5 cars with a competitor that let me down, OC delivered twice without any issues. Go see OC! with a competitor that let me down, OC delivered twice without any issues. Go see OC! More

Amazing dealership from the purchase of 5 vehicles over the last 1.5 years through the conceriage service for all the vehicles. Wonderful experience start to finish and the relationship continues on. the last 1.5 years through the conceriage service for all the vehicles. Wonderful experience start to finish and the relationship continues on. More

Trisha was courteous, but as a remote (phone) buyer, my experience was lacking. Communication was inconsistent, and I often felt deprioritized compared to in-person clients, which resulted in a one-day del experience was lacking. Communication was inconsistent, and I often felt deprioritized compared to in-person clients, which resulted in a one-day delay that impacted my ability to manage time-sensitive paperwork. Additionally, Justin did not respond to my email and instead had Trisha follow up via text, which felt indirect and unprofessional. I was also uncomfortable with the use of pressure tactics to push the extended warranty, and ultimately felt compelled to purchase it due to those tactics rather than making an informed, confident decision. Overall, the experience could be improved with more consistent communication and a more professional, customer-focused approach for remote buyers. More