O. C. Welch Ford

I was much pleased with the service and communications from the service manager, Dan Westover, re a factory recall on my Ford Explorer. I had been waiting two years for the company to send the needed part from the service manager, Dan Westover, re a factory recall on my Ford Explorer. I had been waiting two years for the company to send the needed parts and Dan explained the problem (countrywide) due to lack of suppliers in recent years and offered to do his best to get an expedited order (but cautioned that this was no guarantee). He followed up with a phone call a day or two later and assured me the order was specially requested, And then, lo and behold, I received a phone message from Jodi Giovanniello a week or so later and informed the parts were in and I was scheduled for a home service (I live on Dataw Island) in three days. And sure enough, the technician (Ray) called the morning of the scheduled service and said he was ten minutes away. Perfect! He was a friendly, competent young man who clearly knew his stuff and explained the history of this particular recall. He finished up within a half-hour and the car looks great! I must applaud OC Welch for the friendliness and dedication of Dan and Jodi, and their diligence in getting the job done for us. It was very professional and gave us great confidence in OC Welch. I also am most pleased with the coordination and service by Ray who absolutely made our day. The mobile service program is new to me and I can only speak highly about it (and will share it with friends here on Dataw). Thank you again for responding so ably to my concerns. You guys are the best! Roger Hatcher More

I had purchased some after market bumpers at the time of purchase. My salesman quit and Chip Welch organized everything for me and followed through with me during the whole process. I was pleasantly surp purchase. My salesman quit and Chip Welch organized everything for me and followed through with me during the whole process. I was pleasantly surprised and impressed with the follow through after the sale. I would absolutely recommend OC Welch to anyone and would buy from them again. Thank you OC Welch making my purchase as easy as possible. More

Incredible customer service every time at OC Welch. Always prompt and nice. Always a positive experience Always prompt and nice. Always a positive experience More

Sam was awesome with getting us into a car that can be flat towed in a short period of time. Once he found out we were traveling in RV and our toad had died.he was committed in helping. Very professional. flat towed in a short period of time. Once he found out we were traveling in RV and our toad had died.he was committed in helping. Very professional. We loved the service. More

Service was good and fast. Gabriel was professional and polite, answered all my questions directly. Gabriel was professional and polite, answered all my questions directly. More

Our time spent at the OC Welch Ford Lincoln was pleasant and very informative. Our salesman Paul was pleasant and knowledgeable. He was easy to talk to concerning the purchase of my car. He helped us negoti and very informative. Our salesman Paul was pleasant and knowledgeable. He was easy to talk to concerning the purchase of my car. He helped us negotiate a good purchase price. I’m sure we’ll shop with them again. More