O. C. Welch Ford

Ok so I will be blunt, I just had it out with OC Welch ford and the owner old man “welch” and now that I am reading the reviews the main common thread to all the negative reviews is the service department ford and the owner old man “welch” and now that I am reading the reviews the main common thread to all the negative reviews is the service department or shall we say complete lack of service. So now I will start I purchased a car in NC that was a certified pre-owned ford F-150 lightning platinum with 9k miles on it and that Dealership was amazing to deal with, I am guessing it is because it is because it is not a good old boy dealership. That dealership was Apex Ford and even though they are in Carey NC. I would highly suggest looking at them if you’re purchasing a Ford vehicle as they have great customer service. So here is my review and if I could go negative stars I would. So, let’s start at the beginning. I brought my vehicle in in august of last year for a 20k service (19k miles) . I did my research on the truck (f150 lightning platinum) before I purchased it and found out that there was an issue with moisture in the lights (tailgate light bar and tail lights) that caused electrical issues due to this. At said service I brought this up to their quick lane front desk person and that I was concerned since I had intermittent blinker issues and there was moisture in the taillight. I was told that it was absolutely normal and there was nothing that I needed to worry about. Even though I now know that I should have pushed the matter now I decided to trust the dealership (big mistake)… I do my servicing regularly and had brought my truck to OC Welch for 4 out of my 5 services (including a tire and rim claim) so I had no concerns until my last service…. So, let’s start there.. I walk in and it had 3 people in the quick lane front area and I explained that I was there for my service on my lightning, Well much to my surprise I had the person I was dealing with chuckle then come to find out later she was the service manager for the quick lane “say I don’t know why your getting it serviced all we do is add washer fluid and rotate the tires”. At that point I was upset and said NO---- you are supposed to do a full inspection on the vehicle to makes sure everything is operating properly and fix any and all recalls… Well, she kept saying all were doing was rotating the tires and adding windshield fluid. At one point she called over a tech and the tech jokingly said I can charge you for oil if you want but we don’t do anything but rotate the tires and fill the washer fluid. Well at that point my frustration level was at a point where I decided to try to talk to someone. I went to the service department and waited for about 10-15 minutes then the only person that decided to talk to me was a new employee (and I feel sorry for her as she seems to really care, and I am not sure what she got herself into). She decided to grab a senior service manager and he said that they are absolutely supposed to do a complete vehicle inspection. He then went over to speak to the “Quick Lane Manager” and she was supposed to come over and apologize for the miscommunication and make things right. But to no avail that did not happen. So now let’s go forward about 5-7 days. Walking around my truck I see that the passenger side rim that has a mark on it is still there, which means they did not rotate my tires which set me off but I tried to stay calm and planned on going somewhere else to have the tires rotated since I had lost all faith in the dealership. Well, all I can say is remember at the beginning of this review where I talked to the quick lane rep about moisture in the taillight… well guess what happened. After about 2 days the blind spot sensor and blinker went on the fritz. The blind spot indicator stopped working and the blinker intermittently would not work again. So I now go into the dealership and voice my concerns over the work I paid for not being performed and now the fact that there was moisture in the taillight causing electronic issues with the blind spot sensor and that this had been re More

Very happy with the vehicle. I drove from out of state and there was a miscommunication on a down payment over $2000. I made a deal online and talk to the new sales manager and w I drove from out of state and there was a miscommunication on a down payment over $2000. I made a deal online and talk to the new sales manager and was told that I could get my payment where I wanted. When I got to the dealership, I had to put an extra $2000 down because he subtracted money off the trade-in from the deal I worked on the website. Also, I asked specifically to make the process as fast as possible because I drove from out of state and ended up on the lot for three hours total. I brought up the $2000 when I got there and he said that we will talk about it by the time I was in finance. I brought it up again. They had already moved my car off the lot and it was 8 o’clock at night and I had to drive back home to Florida. More

I had a great experience this morning while getting my car serviced. Everyone was so polite car serviced. Everyone was so polite More

We were Treated very nicely at the dealership. Paul Mitchell, Craig Redker in Sales were very helpful in buying the Lincoln and Paul Tindall in Finance was also very good at explaining everything Paul Mitchell, Craig Redker in Sales were very helpful in buying the Lincoln and Paul Tindall in Finance was also very good at explaining everything in the contract. Everything considered I would rate our total experience a 10. More

This best dealer I’ve ever had buying a vehicle. I’m driving around handing OC cards out. I’m driving around handing OC cards out. More