O. C. Welch Ford

Took car in for two recalls. They checked the car for one of the recalls and its OK. The other recall is for the rear view camera. They could not complete the recall due to the They checked the car for one of the recalls and its OK. The other recall is for the rear view camera. They could not complete the recall due to the rear view camera was not working. There was a recall on the Mustang three years ago for the rear view camera wiring harness wires in trunk breaking. I took car in and they put a stick in the wire harness. After two years several wires broke apart. I tried repeatedly to call and left several messages to talk to a service rep but no one would answer the phone or return my calls. I wanted to see if they could repair the harness, however, after several months of with no response I spliced the broken wires myself. Now the rear view camera quit working again as one of the wires has a loose connection. I thought that they could repair wiring harness or replace it during this recall as the original fix they performed did not last, however, it was going to cost me over $450.00 for them fix. I thought that was a bit too much. Now I will have it fixed elsewhere or repair it myself and take it back in for the recall. Not the results that I was expecting from O.C. Welch service Dept. More

Took 16 Mustang GT to OC Welch for a seatbelt tensioner recall and for replacement and upgrade of front control arms to the Ford Racing performance kit, along with standard maintenance like fluids checked recall and for replacement and upgrade of front control arms to the Ford Racing performance kit, along with standard maintenance like fluids checked and changed, etc. Also mentioned a laundry list of possibles, including if my maps could be updated and clear headlight cover replaced, due to cloudiness. I told them I only had a week, that time was an issue more than price, and gave them the part numbers for the control arms I wanted installed. I then rented a vehicle, expecting no more than a few days. A week later I was finally given a report that I needed a new control arm and estimates for the various repairs, including nearly $5k to replace the entire headlight assembly and, curiously, an estimate to have the APIM replaced for more than a thousand. Frustrated, I authorized the replacement of a single control arm, presumably stock, and after 9 days went to collect my vehicle. To my surprise, the part to address the recall had only just been ordered and was not in yet, then I find the nav screen dark on startup. The tech had “forgotten” to tell the service rep that he had bricked my APIM trying to update it, discussed but not authorized by me, but definitely did have the foresight to give me an estimate to replace it. In all, it’s difficult to see all this as a simple mistake: a mistake would have me briefed on this issue while there was time to order and install the part, not after I took possession of the vehicle. So, for the privilege of waiting nearly 10 days, including vehicle rental during such time, I paid over $2k to have standard maintenance, one new control arm, zero recall fix, and a completely bricked APIM, so no stereo, nav, or even things like tire pressure. I’m not at all sure my airbags would deploy at this point, but I wouldn’t let these jokers have any more time to dither, not do the jobs requested, or break my vehicle in secret and then try to charge me for it. More

They were really helpful at helping me with the purchase of my new truck and I would recommend people to come to this dealership. of my new truck and I would recommend people to come to this dealership. More

In my 47 years in Law Enforcement never have I called a dealership and asked who I was speaking with, and the reply was Mr. O Welch the actual owner! Needless to say I purchased a 2026 F-150 Police Respond dealership and asked who I was speaking with, and the reply was Mr. O Welch the actual owner! Needless to say I purchased a 2026 F-150 Police Responder the very next day AND IT WAS MY ABSOLUTE PLEASURE meeting Mr. Welch. He is such a gentleman and professional. The Cruiser was detailed and ready to go. Even though his dealership is 2 hrs. away, I will buy from him again and recommend the same to all Law Enforcement Agencies. Chief Chris Garner Pelion Police Department Pelion, S.C. 29123 More

I had a great buying experience with OC Welch and his team. They made the whole experience painless. I am loving my new Lincoln. 10/10 team. They made the whole experience painless. I am loving my new Lincoln. 10/10 More