O. C. Welch Ford

Scheduled regular oil service and a transmission diagnostic since the power train warranty was due to expire in August on my 2021 F-150 Limited. Normally the dealership likes to have the truck left diagnostic since the power train warranty was due to expire in August on my 2021 F-150 Limited. Normally the dealership likes to have the truck left for the day. Since my wife is unable to drive due to medical issues, I informed Rob Stuckey I would have to wait. Rob was able to expedite the oil service, transmission diagnostics, and transmission programming updates efficiently, completed the service, and had me processed within 3 hours wait time. Less than expected. Appreciated the attention by Rob and also Tracy Green for the Quick Lube oil service to make my wait time very reasonable for the work performed. More

I’m very satisfied with the service. He was kind enough to come to my house. He was kind enough to come to my house. More

A problem had with my vehicle was covered under the extended warranty. They only problem was getting the people from the extended warranty to make contact back to OC Welsh. Rob continued to make cont extended warranty. They only problem was getting the people from the extended warranty to make contact back to OC Welsh. Rob continued to make contact with the warranty agent until the problem was finally resolved. He did a great job and I want to thank him. More

Never met Brianna, so no rating. OC Welch Ford SERVICE rates a "0" but that is not even an option!!! Communication was non-existence other than a $14K estimate sent via Ford app. No OC Welch Ford SERVICE rates a "0" but that is not even an option!!! Communication was non-existence other than a $14K estimate sent via Ford app. No call to let us know that truck was ready all day. No diagnostics were presented. Only told that 'someone' not the Service Tech who spoke to us said no oil on dipstick when dash reading was 50%. Code was only given when I asked for it, but no diagnostics done to find remedy for that code No mention of Tech Service Bulletin issued in Dec. 2019 "5.0L-excessive oil consumption". No offer to correct the condition per Tech Service Bulletin (i.e. reprogram powertrain control module, install new engine oil level indicator and change engine oil and oil filter). I went to a third party truck shop that treats customers like family to change the oil and check codes. No codes appeared. I have discussed this with Ford Customer Experience Specialist to have you held accountable for not doing the above items while it was there. Please pass this on to the OC Welch Service Manager who will be hearing form Ford Recall Assistance Center about the oil issue and the rear view camera function which should have been checked, as well. More

It was a great pleasure working with Kadrian Bocchus in purchasing my vehicle. She made the process seem very easy. I would recommend her and OC Welch Ford to anyone that is the market for their next vehic purchasing my vehicle. She made the process seem very easy. I would recommend her and OC Welch Ford to anyone that is the market for their next vehicle. More

O. C. Welch Ford Lincoln is an excellent Dealership. Their customer service is above and beyond expectations. I look forward to being an O. C. Welch customer for many years to come! Thank you O.C. Welch Their customer service is above and beyond expectations. I look forward to being an O. C. Welch customer for many years to come! Thank you O.C. Welch Team for always having my best interests in mind! More

I can't say enough about how great Paul Mitchell, Craig Redker, and Paul Tindall made my buying experience. Paul M was knowledgeable and patient and found the perfect car for me that included all the "bell Redker, and Paul Tindall made my buying experience. Paul M was knowledgeable and patient and found the perfect car for me that included all the "bells and whistles", while being within my budget. Craig made the buying process simple and stress-free and Paul T got us through the finance office quickly and efficiently. I would 100% recommend this sales team! More