O. C. Welch Ford

I have been dealing with Mr. O.C. Welch for the last 8 years and find him to be a man of his word. He does what he says, so you do not have to worry about your purchase. If there is a problem he will take years and find him to be a man of his word. He does what he says, so you do not have to worry about your purchase. If there is a problem he will take care of it to your satisfaction. More

Awesome job by the service staff getting to the root of our problem with our 2017 Fusion. So friendly and helpful! Thankful that they persisted until the problem was solved. our problem with our 2017 Fusion. So friendly and helpful! Thankful that they persisted until the problem was solved. More

Easiest transaction. No bull. No wasted time. In and out of dealership in less than an hour to sign and purchase. Will be back. Staff was great. of dealership in less than an hour to sign and purchase. Will be back. Staff was great. More

I recently purchased a F-150 truck from O C Welch Ford. It was a great experience. Chris was great to work with, no games, just a very smooth transaction. I called Chris about a specific truck and he had i It was a great experience. Chris was great to work with, no games, just a very smooth transaction. I called Chris about a specific truck and he had it waiting out front for me. I test drove the truck while he appraised my truck. I was surprised at how much they offered for my truck so we agreed on a price. No back and forth with the sales manager, just a very fair price. I appreciate that they respected my time. I love my truck and would recommend purchasing a vehicle from O C Welch Ford. More

Brought my F-150 in to remove a jammed spark plug. Repair rep said it would be $50 to remove. Then called me back and said they couldn’t get it out. Charged me $146.00 for unsuccessful task. Think twice befo rep said it would be $50 to remove. Then called me back and said they couldn’t get it out. Charged me $146.00 for unsuccessful task. Think twice before coming here for any repair work. More

Horrible experience today with service not entering my car in the system for 3 hours while we waited. OC made 100% right and made sure we were completely happy and taken care of. Only dealer 4me car in the system for 3 hours while we waited. OC made 100% right and made sure we were completely happy and taken care of. Only dealer 4me More

I was on Vacation from Pittsburgh. Wiper motor and transmission failed. Mr. Shay got the parts from Atlanta and I was able to do the repair myself. Staff there was very helpful. Service was booked b transmission failed. Mr. Shay got the parts from Atlanta and I was able to do the repair myself. Staff there was very helpful. Service was booked but they coached me through diagnosis. Impressive dealership. I would not hesitate to buy or have my vehicle serviced there. Thanks so much for the positive experience. Steve Miller Pittsburgh, PA. More

I recently purchase a 2019 Ford Fusion from OC Welch. I can honestly say this was an outstanding experience. From the helpful manager, Chip Welch to the Finance Manager, Gerald, to the professional and pe can honestly say this was an outstanding experience. From the helpful manager, Chip Welch to the Finance Manager, Gerald, to the professional and personable salesman, Chris B., I could not be more impressed with the staff. I have purchased cars for over 40 years and that dealing with Chris as the salesman was easily the best car buying experience I have ever had. I give my strongest recommendation to OC Welch Ford Lincoln and to Chris B as a salesman who really understood my needs. More

Poor knowledge about current stock of vehichles I inquired about a mustang last week via check availability on their website, I NEVER received a response. I then contacted them via phone, and it to I inquired about a mustang last week via check availability on their website, I NEVER received a response. I then contacted them via phone, and it took forever to get through. Once I did, I talked to a salesman named Austin. He informed that the vehicle I was interested in WAS available and that he would get the details along with photos and get back to me shortly. He did get back to me quickly but indicated that the vehicle was going through finance. If that's the case why wasn't it listed as sold online, in fact today, 2 weeks later (6/5/20), its still listed as for sale on their site and with no photos as a lot of vehicles on the website. Very poor web team and web customer service response for availability. Thumbs down to everything else about O.C. Welch, beware if a vehicle says available! ________________________________________________________________________ **Update** Was contacted again by Austin saying the vehicle was available again and I could move forward with possibly buying it. I asked Austin to contact the sales mgr and put a hold on the vehicle anyway possible including a deposit, he was supposed to get back to me about that but didn't. He said the car was getting detailed and we would talk in the morning, The next morning I get a text saying the vehicle was gone! You should have never called me indicating that the car was "definitively" available again if it truly was not. Doesn't this dealership have anyway of tracking vehicles to indicate what is sold or PENDING sale etc??? I spent a considerable amount of wasted time calling and speaking to shipping companies, car inspectors to find out the car was already sold again. The training at this dealership must be non existent! What an absolute travesty to have your mission statement say "everything we do revolves around you., um no it doesn't. Mr. Welch, I think your staff needs to be retrained immediately. I am thoroughly disgusted by this and will use any and ALL social media platform I can to spread the word. Very poor dealership. And by the way, 6/5/2020 it's still listed for sale! More

I brought my truck into the service department for placement of the liner, tonneau and running boards. Larry Williams is now added to my dream team. He was great! While I was there I decided to get placement of the liner, tonneau and running boards. Larry Williams is now added to my dream team. He was great! While I was there I decided to get mud flaps and an oil change. He arranged everything and even offered to bring my truck to me since I work night shift. Thank you so much Larry, I Am so happy with how everything looks. Thanks for everything. Pam Brown More