O. C. Welch Ford

“Little Old Lady Schoolteacher” For the past 15 years I have owned 2 of the same model SUV’s (different years) and have loved the dealership that sold them to me! Then my husband br For the past 15 years I have owned 2 of the same model SUV’s (different years) and have loved the dealership that sold them to me! Then my husband brought me to O.C. Welch to drive a smaller SUV. As soon as I drove the 2018 Lincoln MKX, I was feeling very sorry for my 2012 SUV that I would soon trade for the Lincoln. Chip Pellerin, our Sales Agent, was soft-spoken, thorough, knowledgeable and completely focused on my needs being met and comfort level. Chip’s relaxed and quiet demeanor did not make me feel pressured in any way; and in fact, I felt he trusted my judgement over any desire he may have had to sell a car! THAT was his “sales pitch” - making the customer feel as knowledgeable as he and every question one had was legitimate and worthy of his time to explain without pressure. Chip deserves to be ‘Salesman of the Year’....and perhaps mentor the less experienced salesmen stressing the need to NOT pressure prospective buyers. You’re a good man, Mr. Pellerin and Thanks! More

Excellent care and customer service O.C. Welch worked with me personally and found me a car to match my specifications in two days. O.C. even connected my new car to Bluetooth himself. O.C. Welch worked with me personally and found me a car to match my specifications in two days. O.C. even connected my new car to Bluetooth himself. More

Routine oil change at Quicklane.. Very efficient , they found out I needed new wiper blades and tire rotation. Came in on a Tuesday 1/30 at nine a.m. and out at ten. Friendly attitude Very efficient , they found out I needed new wiper blades and tire rotation. Came in on a Tuesday 1/30 at nine a.m. and out at ten. Friendly attitude More

Horrific service department and no response from owner they had my vehicle for 18 days they damaged the cd player and and screen on my moonroof employee made sarcastic comment about me while I was standi they had my vehicle for 18 days they damaged the cd player and and screen on my moonroof employee made sarcastic comment about me while I was standing there employee told me that most people that go to this service department thinks it is the worse they ever dealt with left two messages for owner, never heard from him More

Very friendly and efficient. Routine oil change at Quicklane.. Very efficient , ready in an hour, Came in on a Monday 1/29 at nine a.m. and out at ten. Friendly attitude. Routine oil change at Quicklane.. Very efficient , ready in an hour, Came in on a Monday 1/29 at nine a.m. and out at ten. Friendly attitude. More

With Ed you can't go wrong Very fun experience. I wanted to have fun buying my first mustang and that's just what it was. Ed made the entire process fun and almost made me feel Very fun experience. I wanted to have fun buying my first mustang and that's just what it was. Ed made the entire process fun and almost made me feel like I wasn't even buying a car but picking up an old friend. Highly recommend. Good job OC. Can't say enough about you sales and management team More

Had a flate tire, fixed it ,new tire fast and efficient service was quick and efficient and above what I expected, really first rate. I highly reccomend OC Welch as a Ford dealer, I will buy from them aga service was quick and efficient and above what I expected, really first rate. I highly reccomend OC Welch as a Ford dealer, I will buy from them again and tell everyone else how great they are More

They made it easy My car was totaled in a wreck and I was suddenly needing to purchase a new vehicle. I was driving through dealerships to get an idea of what my next My car was totaled in a wreck and I was suddenly needing to purchase a new vehicle. I was driving through dealerships to get an idea of what my next car would be and I met Sam Deen. He was not pushy, he understood I was not yet sure what I wanted. He walked me through different vehicles and let me take my time. When I felt I found one a couple days later I was allowed to take it for a while to see how it drove at night and in traffic. I was not pushed at all. That made a big difference to me. When I was able to come to a price I was ok with I was then given to Gerald to do the paperwork and he was very easy to work with also. They made a difficult situation very easy for me. I would highly recommend working with Sam! More