O. C. Welch Ford

Ford Customer Service blames customers for vehicle issues. I went to OC welch after I was instructed by Ford Detroit to go there for my rear sliding window on the 2014 FX2. It was a waste of time since Ford D I went to OC welch after I was instructed by Ford Detroit to go there for my rear sliding window on the 2014 FX2. It was a waste of time since Ford Detroit had said no warranty on the window. JC Lewis had informed Detroit that I had caused the issue defog strip damage. The window was changed a month later under warranty for the sliding window seal being falling out and then damaged by the window. My issue with OC is I had front tires wearing on insides and exhaust leaks at manifolds and slip joints. The exhaust leaks, I was told, are normal on these types of connections. I never had leaks on any of my other vehicles in 40 years. Also, the tire issue was caused by me not keeping tires properly inflated and taking turns too fast. This is a load of BS as inside tire wear is caused by front end alignment. OC said alignment was good and I needed to be more careful with turning and servicing my tires. Ford does not provide cam bolts to allow the alignment to be adjusted. Customer has to pay for the bolt kit. When I picked up the truck window sealant was on bed topper and fender (about a 20 inch strip). 3 hours after that discussion, the truck was traded in for a 2015 GMC Sierra SLT. 3000 miles now ot and no issues with it. The traded in 2014 Ford FX2 crew cab with 15k miles rode rough due to tires that would not stay in balance from date of purchase. This was also normal per JC Lewis and Ford Detroit and I was feeling vibes when there was none. More

by far worst I have ever dealt with The service department at OC Welch Ford is by the far worst I have ever seen. Everyone in there will tell you they are the service manager, and NONE o The service department at OC Welch Ford is by the far worst I have ever seen. Everyone in there will tell you they are the service manager, and NONE of them have a clue to what they are doing. CINDY is the worst to deal with. She is clueless when it comes to customer service skills, and has no idea what she is talking about when it trying to explain what is wrong with your car. Oh and don't ask for the General Manager because apparently he is useless and can't help with anything. I have had to take my car back twice now for the same issue, and when I was told to come pick my car up, it was not parked where I was told it would be, it was hidden around back with the hood left partially open. STAY AWAY FROM THIS DEALER. Please, heed this warning before you let them service your car!! More

Bait and Switch Agreed to a price test drive and then we are unable to honor our agreed upon price....Salesmen Richard Freeman Sales Manager Chris are unable to live Agreed to a price test drive and then we are unable to honor our agreed upon price....Salesmen Richard Freeman Sales Manager Chris are unable to live up to their word.. Don't trust this dealer More

Worst customer service ever This is what I sent to the President of OC Welch today!! I just want you to know my experience at your place yesterday. Me and my husband went yest This is what I sent to the President of OC Welch today!! I just want you to know my experience at your place yesterday. Me and my husband went yesterday to look at the 2005 red mustang that you have for sale. My husband has been talking with Donnie Brown over the past couple of days about it. True it was not a brand new car but that should have not mattered . Cause if is does then maybe you should not sale used vehicles. Anyways we test drove the mustang and we did like until we put in reverse to back it up, it seem to have a slight hesitation in it then it jump into revers . It did that several times. So the sale person that let us look at while Mr. Brown was busy Steven Brown also tried and said the same thing , but said that he would let Donnie deal with cause that was who we was dealing with. Steven even told Donnie about the car and Donnie said warranty would cover. We all know that a 2005 don't have warranty on it so he said he would check it out. he meaning MR. Brown was very RUDE. He want out and drove the car parked in came back in and said that was normal for that to do that. When me and my husband said that was not normal. He told us we don't have to buy the car. I told him he was right we don't to have a good day!!! That OC Welch was not the only car dealership over there. I just thought you would like to know that we were going to buy a car yesterday and we did just not from you and from the rudeness and ATTITUDE of your employees I will tell and have started telling everyone I know that is looking for a car not to go to OC Welch . Sorry but you have a great day also just thought you should know that MIKE MUPHY FORD GOT MY BUSNISESS AND THERE STAFF WAS THE BOMB!!!!!!!!! THIS IS WAS OC Welch RESPONSE!!! Thank you for your feedback it is much appreciated. Mike Murphy is an excellent dealer. I hope you bought a ford. More

BY FAR WORST DEALERSHIP SINCE 1972 1st I live about 140 miles from dealership. was trying to buy CPO LINCOLN, the one that they had was white my color. less than 30,000, SC car 2012 mkz 1st I live about 140 miles from dealership. was trying to buy CPO LINCOLN, the one that they had was white my color. less than 30,000, SC car 2012 mkz this is it!! I ask if they could fax me a deal sheet,the manger said he would, so he had a saleperson sent me one. on it had an admin. fee of 399.00 wow! I told him i wouldn't pay that;so they discounted that amount. then he told me the right side wheels were scuffed! Ok, so something told me i needed to see this.Well that when it started!! the wheels junk they had chunks out you couldn;t rub without cutting your self!! so they wanted me to buy 2 wheels for 1000.00 Isaid no; then wanted me to pay half, i said NO!! So they replaced them. then we went back to inpection he couldn't open the hood!! wow! finally got it opened, in the trunk we found the old mats ,i told him they needed to be replaced.realy!! the car was NOT CLEANED IN OR OUT! I went home called the manger TOLD HIM I DID NOT WANT TO DEAL WITH THIS SALESMAN!!! So 3 days later i call manger that i was coming to get the car The salesman OFF when i got there he was there!!! WAS I MAD the car was not ready! realy 4hr trip!! needless to say I WAS MADDER SO 2HR LATER!! They bring the car i asked manger if he could put remote start @ cost no he said about 600.00! oh i was hot!! didn't find out anything about workings of car!! DID NOT INSPECT THE CAR!!! BAD BAD BAD!!! inside was not cleaned, the old mats were in THERE WAS A OVER AN INCH LONG SCRATCH ON THE HOOD THEY WANT FIX ALL I CAN SAY BUYER BEWARE!!! WATCH THIS DEALERSHIP !!!!!!!! I WOULD NOT RECOMMEND THEM!!! ALAN More

This has been the worst vehicle buying experience my fiancée and I have ever had. We purchased 2 brand new vehicles, but were rushed through the finance office because the employees wanted to go home. T fiancée and I have ever had. We purchased 2 brand new vehicles, but were rushed through the finance office because the employees wanted to go home. They made multiple clerical errors, and harassed my fiancée and me for several days at home and at work until we drove the hour and a half back to the dealership to fix their mistakes. They sent inappropriate text messages and emails to my fiancée, and were truly unprofessional at every turn. More

Stay away from this dealer. I think they invented the idea of playing games with customers. They treated my wife with disrespect and tried to steal my trade! idea of playing games with customers. They treated my wife with disrespect and tried to steal my trade! More