O. C. Welch Ford

They were very professional. They got us into the car we came to look at without trying to sell us a more expensive car and explained what the final price was and what was includ They got us into the car we came to look at without trying to sell us a more expensive car and explained what the final price was and what was included in that price More

Trisha was extremely helpful and very personable. Highly recommend for help finding a new vehicle Highly recommend for help finding a new vehicle More

Sam Elliott was a pleasure to work with. Everyone was very pleasant. Will recommend . It’s the only time that I’ve ever bought two cars in one day. This would not have happened if it wasn’t Everyone was very pleasant. Will recommend . It’s the only time that I’ve ever bought two cars in one day. This would not have happened if it wasn’t for Mr. Elliot More

Sam Deen was exceptional to work with. Never made us feel like he was trying to force us into a purchase, instead listened and was attentive and helped us find the perfect vehicle. Never made us feel like he was trying to force us into a purchase, instead listened and was attentive and helped us find the perfect vehicle. More

Awesome! ! Christopher helped get my tryck serviced and understood what I asked for, Amazing Service! Helped explain top concerns, and overall great experience ! Christopher helped get my tryck serviced and understood what I asked for, Amazing Service! Helped explain top concerns, and overall great experience, More

People were very nice, however my experience with getting my 2017 Raptor repaired was suboptimal. I schedule a recall repair online several weeks prior to my appointment. When I arrived they did not have t my 2017 Raptor repaired was suboptimal. I schedule a recall repair online several weeks prior to my appointment. When I arrived they did not have the parts necessary to do the recall work. That was OK because the truck had a slow coolant fluid leak and wound up needing a new water pump. That took 10 days to complete. When I picked up the truck it had a "new" problem caused by incompletely putting the vehicle back to together after the water pump was replaced. I had to turn around and drive it back to the dealership. Of course the technician had gone home so they had to have a service manage test drive it, diagnose the problem (supercharger hose was not connected properly) and then I took it home. Since then I've had no coolant leaks but the check engine light has been on. I'm concerned about returning to them to have it assessed. Service advisor called me several times throughout the process to apologize to me each time for unexpected delays, e.g. couldn't get to it today, tech called out sick today, waiting on parts (water pump for an F-150?) couldn't complete diagnostics today, will try tomorrow, etc.... I felt bad for the bearer of bad news (advisor) but Service Recovery after the 4-5th apology phone call should be better than that. More

Christopher was fantastic, he went above and beyond to make my service issue an easy resolution and even helped me with an additional issue that I had. He was responsive, communicated clearly and set ver make my service issue an easy resolution and even helped me with an additional issue that I had. He was responsive, communicated clearly and set very good expectations for the experience. Great job, keep it going!! More

Rudy Bruce was wonderful to work with. The car was always ready when we arrived, and he was extremely knowledgeable about all of the cars features. Usually I don't like it if the sales per The car was always ready when we arrived, and he was extremely knowledgeable about all of the cars features. Usually I don't like it if the sales person rides along, but his information during the ride was extremely helpful. More

Working with Tom is always a pleasant experience. Knows his cars well and what his clients needs are. Knows his cars well and what his clients needs are. More

We received Outstanding Services at The O C Welch Dealership as well as the Service Department. Dealership as well as the Service Department. More