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O. C. Welch Ford

Hardeeville, SC

4.8
2,536 Reviews
Call Dealership (843) 288-0100
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4920 Independence Blvd Hwy 278

Hardeeville, SC

29927

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2,536 Reviews of O. C. Welch Ford

September 18, 2023

Update: After discussion with Sales associate and sales manager we were able to come to a satisfactory compromise. Thank you. Bought 2022Lincoln Nautilus used in Feb. Got a flat tire and no spare or ja More

by Ppapa7551
Recommend Dealer
Yes
Employees Worked With
Sam Elliott, Rick Kling
Report | Print
Sep 18, 2023 -

O. C. Welch Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. O.C. Welch, III President 843-288-0101

Sep 18, 2023 -

Ppapa7551 responded

Not so sure you do care about my issue, however I will give you the opportunity to make this right. Not only did we receive no help or offer to make it right today when my husband went up to your dealership today but he has been on the phone for over 45 minutes speaking to the Lincoln assist people in trying to get help for the tire and he has spoken to 5 different people and had to give them the same information every time. Curious as to how you will make this better.

Sep 18, 2023 -

Ppapa7551 responded

Cont’d Now my husband was told that he has to have Firestone ( company who came to our rescue) call them to verify purchase of tire. We have the receipt, we have the ruined tire, why the devil would they have to get involved. So not only did we have an issue with the your dealership. We are also having trouble with the Lincoln assist/ warranty people trying to get satisfaction for our tire.

Sep 19, 2023 -

Ppapa7551 responded

Just as I thought…no response to my complaint.

Sep 19, 2023 -

Ppapa7551 responded

Update: Sam Adams was the gentleman who sold us the car. We had no issue with the sale of the car. We did have an issue with the response to our dilemma .

Sep 19, 2023 -

Ppapa7551 responded

Sam Elliott was not the problem, his name got picked at random by me. He was a very good salesman and I hate he is taking the brunt of this due to my error. It was the response of everyone else we talked to in regards to this dilemma. Sam didn’t even know about our issue.

Sep 19, 2023 -

Ppapa7551 responded

Met with Mr. Welch today. Mr. Welch assured me that customer satisfaction is very important to him personally and throughout his dealership. A solution is in the works. Will update tomorrow.

Sep 20, 2023 -

Ppapa7551 responded

We are very pleased with the outcome. After speaking with Mr Welch yesterday , we have received a most acceptable compromise. Thank you Mr. Welch for showing us you do care about your customers.

Sep 20, 2023 -

O. C. Welch Ford responded

Thank you for giving us the opportunity to resolve your concern. Always happy to help!! Rick Kling Sales Manager 843-288-0138

September 17, 2023

The staff was friendly and very helpful! They were excited to assist me and made me feel like family! Also, the cars in the show room are beautiful and very unique! More

by noaha201019
Recommend Dealer
Yes
Employees Worked With
O. C. Welch III, Kelly Hall, Evan Mendez
Report | Print
Sep 18, 2023 -

O. C. Welch Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. O.C. Welch, III President

September 16, 2023

Kelly was amazing and very helpful with arranging a loaner car for us. She was super sweet and professional. More

by saradubman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Roe, Kelly Hall, O.C. Welch F L Support, Jay Marthers
Report | Print
Sep 16, 2023 -

saradubman responded

Actually Kelly is the reason we decided on the Edge. She told us that it would be going on sale after so many miles and we began to consider and decided on it when we could not get the Explorer! She was an awesome sales person too !

Sep 16, 2023 -

saradubman responded

Thank you Kelly and Jay!

Sep 16, 2023 -

saradubman responded

Thank you for all of you help in finding us a car!

Sep 18, 2023 -

O. C. Welch Ford responded

It's great to hear that Kelly was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing O. C. Welch Ford! O.C. Welch, III President

September 16, 2023

Good prices, excellent customer service, friendly, answered all my questions and went the extra mile to find me a car! Brian was very thorough in showing me the technology and getting things set up f More

by S Willingha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Redker, Chris Black, Brian Luna
Report | Print
Sep 16, 2023 -

O. C. Welch Ford responded

Thank you so much for the great review !! We at O.C. Welch Lincoln appreciate your business and look forward to a long term relationship. Should you need any assistance along your ownership journey, feel free to contact any of us. Sincerely, Your Lincoln Team at O.C. Welch Lincoln

September 15, 2023

They were very helpful and honest. It is tough to find a team that puts their customer first. Brian was great to work with and I felt he wasn’t just trying to sell a car but get what I More

by Cmar157
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Roe, Craig Redker, Chris Black, Brian Luna
Report | Print
Sep 16, 2023 -

O. C. Welch Ford responded

Thank you so much for the great review !! We at O.C. Welch Ford appreciate your business and look forward to a long term relationship. Should you need any assistance along your ownership journey, feel free to contact any of us. Sincerely, Your Ford Team at O.C. Welch Ford Lincoln

Sep 17, 2023 -

O. C. Welch Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 15, 2023

Sam is a wonderful person to work with and OC Welch a top notch organization More

by Rjdevine619
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Elliott, Chris Roe
Report | Print
Sep 17, 2023 -

O. C. Welch Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

September 15, 2023

Buy all my trucks here. Love Sam. He always gets me in and out, which is why I always come back. More

by dustin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
O. C. Welch III, Sam Elliott, Chris Roe
Report | Print
Sep 17, 2023 -

O. C. Welch Ford responded

Hi Dustin, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

September 15, 2023

OC and the entire staff made the whole buying experience wonderful! I would highly recommend OC Welch Ford Lincoln! special thanks to Chris Roe and Horace King! More

by paulgrulke9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
O. C. Welch III, Ed Goethe, Sam Elliott, Ben Haapala, Chris Roe, Rick Kling, Chris Brubaker, Aric Brown, Paul Grulke, Joe Resendes
Report | Print
Sep 17, 2023 -

O. C. Welch Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at O. C. Welch Ford! We hope to be of service to you again! Take care!

September 15, 2023

They did a great on replacing the parts but didn’t finish the most important thing cleaning the mold and mildew on the carpet on the floor and mat where I drive and the back seat area. This could be a proble More

by Samgulick1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly Hall, Tim Singleton, Brent Summers
Report | Print
Sep 18, 2023 -

O. C. Welch Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Sam, and hopefully, we can get to the bottom of this. O.C. Welch, III President 843-288-0101

Sep 19, 2023 -

Samgulick1 responded

Yes if some would like to see me regarding this issue I’m available . Please call or text me to set up a time that’s convenient for you and me. Thank you for your response to this review. I really appreciate it. God Bless and have a great day .

September 14, 2023

Our sales lady was super easy to work with and made the entire transaction a pleasure. The whole team is great! More

by CharlesLeeAllen
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Black, Jocquilla Rountree
Report | Print
Sep 15, 2023 -

O. C. Welch Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing O. C. Welch Ford, we look forward to having you as one of our valued customers for many more years to come! O.C. Welch, III President

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