I went to O'Connor to look at used vehicle. The vehicle was semi-fairly priced and was the kind of vehicle I was looking for. Unfortunately, the car ended up being out of my price range and I could therefore not complete the deal. My real issue with this car dealership is the obvious incompetency of the employees. While the person that I worked with was nice, he was not very knowledgeable and did not have great answers for my questions. I had to wait to hear if I was approved for a loan until the next morning, and no one at the dealership ever called me to let me know my approval status. I called several times looking for an answer. I finally did get through, and I learned that they needed to completely alter the deal to fit with my finances and approval amount. I declined this new deal, and the employee told me that he would check to see if the price of the car could be reduced. I waited and waited to hear back about this, and again had to call several times to get an answer, only for it to be a no. Furthermore, the employee was fairly pushy and kept urging me to tell me parents to help me because the deal was "such a great deal". After declining the offer again, I drove to the dealership to get a refund for my $200 deposit. When I arrived, I had to walk over to workers who were too busy on the computers to look in my direction. I explained that I was there for a refund, and a different employee very slowly did the paperwork for me to get a refund. I was then directed to the cashier who told me (not very nicely) that she "was never taught how to do a refund". The employee told me that instead they would process the refund the next day and I would have the money back within 24 hours. I was not very confident in the dealership's abilities at this point, so I called the next afternoon to be sure that someone had actually processed my credit card for the refund. I had to call five different times to finally have an employee tell me that she would investigate what happened because every other person I spoke to or left a message for was either unavailable or had not heard anything about my refund, had never seen any paperwork and had no idea what I was talking about. Not only was this extremely frustrating, it was also very concerning because the paperwork that had been filled out and somehow had magically disappeared contained all of my credit card information, my full name and address. I was then promised a phone call from another worker for the following day that may have known what I was talking about. I finally heard from that worker this morning, who stated that she had processed my refund. I do not have the money back on my credit card yet. The customer service is just terrible, and it was a very stressful process to get a refund from this car dealership. I will never be returning, and I do not recommend this dealership for anyone who enjoys good customer service.