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West Herr Chevrolet of Rochester
Rochester, NY
152 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 152 reviews
September 12, 2026
I had a fantastic experience from start to finish! Got the exact car I wanted at the price I wanted. Alonzo Turney was my sales rep and helped me every step of the way. Went above and beyond. Even sav Got the exact car I wanted at the price I wanted. Alonzo Turney was my sales rep and helped me every step of the way. Went above and beyond. Even saving a seat pillow from my old car that I traded in! More
by otofin71
Employees Worked With
Alonzo Turney
September 03, 2026
⭐️ 1 STAR — Absolutely Horrible Service Department I’ve bought and leased 5+ vehicles from West Herr and have referred countless people to them. I’ve always had great experiences with th Department I’ve bought and leased 5+ vehicles from West Herr and have referred countless people to them. I’ve always had great experiences with the sales department, but the service department is a completely different story. I scheduled my 2024 Chevy Equinox EV over a week ago for an inspection, a recall, and a service issue. I was specifically scheduled with an EV technician and was told there was no loaner available. My appointment was at 10:00 AM. I showed up on time, checked in, and told them I would wait because I live 40 minutes away and had no way home. So I sat there for almost FIVE HOURS. Finally, around 3:00 PM, I was told they weren’t even going to get to my vehicle today. Now I’m being told it could be another 2–3 weeks before they can get me back in. Even worse, I was basically told I’d be better off finding somewhere else to service my vehicle. ARE YOU KIDDING ME? If you were that backed up, WHY DID YOU HAVE ME MAKE THE APPOINTMENT AND DRIVE 40 MINUTES TO SIT THERE FOR FIVE HOURS? You knew what the appointment was for when I scheduled it. This service department is completely disorganized, has terrible communication, and clearly has no respect for customers’ time. After years of being a loyal West Herr customer and sending plenty of people their way, I can honestly say I will think twice before ever recommending West Herr again — and I definitely won’t be trusting this service department with my vehicle. Do yourself a favor and take your vehicle somewhere else. More
by Jared Carlson
Employees Worked With
Not sure
August 05, 2026
Salesman Gene, website ad and carfax all said vehicle purchased had all new tires. They did not. Contacted Gene and manager, Jake regarding. Did not get a response from either. Love the vehicle, very dis purchased had all new tires. They did not. Contacted Gene and manager, Jake regarding. Did not get a response from either. Love the vehicle, very disappointed w tires and lack of reply EDIT: I received a call today from a senior sales manager, Michael Clark, today. We had a conversation and bottom line-he went above and beyond to resolve the issue. I am very impressed with the follow through and the resolution provided. A+ for West Herr Chevrolet! More
by Mary Jo
Employees Worked With
Gene, Jake, Jules MICHAEL CLARK
July 17, 2026
My experience with west herr has been amazing. I have never been treated so well purchasing an automobile. Every person ,including the CEO ,has been a pleasure to work with. My sales pro ,Mike Tys I have never been treated so well purchasing an automobile. Every person ,including the CEO ,has been a pleasure to work with. My sales pro ,Mike Tyson, goes through everything, every detail, every spec and never any pressure or games. They will inform you of warranties and all other packages etc they can provide but there’s no tactics. Truly professional. Same with the finance people. Just a smooth transaction. This is our 2nd vehicle from west Herr. Undisputed best dealership! More
by Blyte11278
Employees Worked With
Mike Tyson, Justin Bailey, Kristen Brooks
June 06, 2026
This is my 2nd truck from West Herr. My salesman, Mike Tyson, was extremely helpful. He got me the maximum equity out of my old truck, which I needed at the time. He got me into a lea My salesman, Mike Tyson, was extremely helpful. He got me the maximum equity out of my old truck, which I needed at the time. He got me into a lease on my new truck which fit my low miles driving(<5000 miles per year). So far I'm very happy with their service and professionalism. In fact when I was waiting to take delivery- which was the same day- my previous salesman, Casey Brown from 2.5 years ago, came over and said hi. You can tell that everyone works together there as a team. More
by garyrwade1959
Employees Worked With
Michael Tyson
May 23, 2026
The original purchase was above perfect. Recently I took our Trax in to have a split rubber molding replaced. They parked my car outside, so I figured a 2-3hr wait. 32 minutes from the time Recently I took our Trax in to have a split rubber molding replaced. They parked my car outside, so I figured a 2-3hr wait. 32 minutes from the time I walked to the waiting room, I was told Sir please sign here your vehicle is ready. I was definitely amazed “32 minutes”! Everyone was super polite too including the sales manager whom originally sold me the car. This was my 1st purchase at West Herr Chevrolet. My next car will also be purchased there. Thank you, Tommy More
by TkvandorenTommy
Employees Worked With
Kevin Dang, the 1st service writer at the service desk & the service manager. Alex the sales manager originally gave me a deal that I couldn’t pass up. I had just stopped in to browse and bought my 1st Chevy…
May 14, 2026
West Herr on West Henrietta Road is a great place to have your vehicle serviced. Very pleasant experience. I was notified of every step during my appointment for my complimentary first oil change and tire ro your vehicle serviced. Very pleasant experience. I was notified of every step during my appointment for my complimentary first oil change and tire rotation. Christian was very pleasant and professional. More
by Rachelle Riley
Employees Worked With
Christian
May 08, 2026
The sales and service team were a pleasure to work with during the buying process. They were attentive to what I was looking for in a vehicle and went above and beyond to ensure my experience was outstandi during the buying process. They were attentive to what I was looking for in a vehicle and went above and beyond to ensure my experience was outstanding. I’ll be looking to buy my next car for my family with them snd would highly recommend them to any friends and family. More
by Alexbieleckisr
Employees Worked With
Vito Arbore, Jules Flannery, Zachary Ward
