O'Donnell Honda

I was in the market for a new car, so I went to O'Donnell Honda where I've purchased 3 cars in the past. This time around I dealt with Stan, who was extremely friendly, attentive, and helpful. I O'Donnell Honda where I've purchased 3 cars in the past. This time around I dealt with Stan, who was extremely friendly, attentive, and helpful. I looked at a few CRVs, and I selected one fairly quickly. I knew I wanted a CRV, and Stan was superbly helpful through the entire process. He explained everything very well and helped me get on the road, in my new car, that day. Overall the customer service at O'Donnell was wonderful, and I'm a lifetime customer. More

I recently purchased a new Honda Accord and the experience was the complete opposite of the stereotypical car buying experience. I worked with Sales Associate David DiCarlo. I spent an entire Sat experience was the complete opposite of the stereotypical car buying experience. I worked with Sales Associate David DiCarlo. I spent an entire Saturday test driving various makes and models at many different car dealerships. When I first met David, I was clear that I wasn't buying a car that day and was just trying to decide what car was right for me. He completely understood and still took the time to show me the various features and tools of the new Accord despite their bustling show room of potential buyers. I ultimately choose the Accord. I worked with David over email (on his day off) and we agreed to a very competitive price. It was incredibly hassle-free without any of the games or tricks I tended to associate with the new car buying experience. David even emailed me the final closing costs so there were no surprises when I came in to pick up my new car. Everything was up front and visible. David also went out of his way to prepare all of the paperwork ahead of time so the closing could be done as quickly as possible at their dealership. While the final paperwork was being prepared at the dealership David showed me how to use the car's bluetooth and other tools that were not available in my previous car saving me even more time. In a short while, I was driving home in my new car almost in shock at how easy it all was. I highly recommend David DiCarlo and O'Donnell Honda if you're in the market for a new car. David was knowledgeable, friendly, and above all honest and straightforward. Pricing was very competitive as well. I was driving an older car for quite awhile dreading the new car buying experience. Any anxiety or apprehension I felt was a waste of time and energy in the end. I wouldn't have procrastinated for so long had I known how easy and pleasant the experience would be with David and O'Donnell Honda. More

My contacts at O'Donnell Honda were Christine DiNatale and Chris Councill. Both were great sources of information and offered great pricing from day one. There were no hidden fees and no pressure DiNatale and Chris Councill. Both were great sources of information and offered great pricing from day one. There were no hidden fees and no pressure, which made for a refreshing and hassle-free car buying experience. We would definitely recommend this dealer to family and friends and plan on returning for future car purchases. More

We worked with JT at O'Donnell Honda in Ellicott City MD. He was professional and friendly from day 1. We visited several Honda dealers in the Baltimore area and many tried to up sell or include hidden f MD. He was professional and friendly from day 1. We visited several Honda dealers in the Baltimore area and many tried to up sell or include hidden fees. What set JT and O'Donnell Honda apart from the competitors was that we were given a solid price from the beginning and there were no hidden fees. The whole process was hassle free and we are happy with the purchase. We would recommend this dealer to family and friends. More

My third Honda Accord purchase from O'Donnell Honda. Always excellent customer service; professional and friendly. Definitely a fourth visit / purchase when time is right. Love the Accords and my expe Always excellent customer service; professional and friendly. Definitely a fourth visit / purchase when time is right. Love the Accords and my experiences with O'Donnell. More

I have taken my Honda Civic to O'Donnell for service for the last ten years. I have always been impressed with the work and the great customer service. So, when it came time to buy another car, I looked for the last ten years. I have always been impressed with the work and the great customer service. So, when it came time to buy another car, I looked at what O'Donnell had to offer first. We found two possibilities for a used vehicle at O'Donnell. The online information was informative and the photos helpful. There was an internet price listed and a contact page for an additional sale price. I filled the form out and was contacted the next morning by Mr. Simon. After inquiring about the added discount, he said he would call me back shortly. He did and then quoted a lower price. (After price checking other similar cars online, I found the price fair.) We went in that afternoon and Mr. Simon had the car ready for us to test drive. He also immediately pointed out one small area of damage to the paint and said they would fix that. When we returned he had also pulled out the other possibility to show us and we test drove that as well. We also told Mr. Simon we wanted to trade the car we came in, so he had it appraised while we took the test drive. When we returned, we had decided to buy the first car. Mr. Simon walked us through everything in a friendly, courteous manner. For the final paper signing, we went to the manager's office. This gentleman was also friendly, courteous and, while making us aware of other products (lo-jack, etc.), did not pressure us to buy anything we didn't want. Finally, Mr. Simon arranged for us to bring the car back in a few days so the damaged paint could be repaired. This was done so well that I can not tell where the damage was located. All in all, a great experience and just what I expected from O'Donnell. More

A great car buying experience. No hassle, no haggle and in and out very quickly. Sales associate was up front from the beginning and most pleasant to deal with. Loved the experience and love this dealershi in and out very quickly. Sales associate was up front from the beginning and most pleasant to deal with. Loved the experience and love this dealership. More

Yesterday, my wife pulled up to her office at the same time as her boss in our 2012 Nissan Rouge. He commented that she was driving a nice car and asked if it was new. She answered, "No! This is our old time as her boss in our 2012 Nissan Rouge. He commented that she was driving a nice car and asked if it was new. She answered, "No! This is our old car. We have bought 3 cars since then." In the past 6 months we purchased 3 cars from Chris, a wonderful patient calm salesperson, at O'donnell Honda. This past summer we bought a Nissan Rouge from a local Nissan dealership. I did my pricing homework in advance, checked pricing with our proprietary car buying service, verified pricing at the dealership then went into the dealership with all the documentation. We knew exactly what we wanted. To make a long story short, we got close to the price we wanted, but not until they had some moaning and groaning and finally a complaint about our car buying service that it causes too much problems and that they will be discontinuing their relationship with them. A few months later, my son's car died and we were again in the market for a new car. This time after doing some homework, we decided to go with a 2012 Honda Accord. This time I looked on line to see how various dealerships rate, and I saw good things about O'donnell Honda. I sent an email request for on-line purchasing and Chris Counsel promptly responded and quoted me a price LOWER than my buying service. I came in, and I got a happy attitude and great service, and drove the car off the lot soon after. A few months later, my oldest daughter needed a vehicle to get to work. This time I didn't shop around for a dealership. I called up Chris Counsel at O'donnell Honda and we spoke for a few minutes. That night I drove home a new 2012 Honda Accord for an unbeatable price. According to my car buying service, I got the best price in the state of Maryland. In January, my second daughter returned to the USA after spending a year and a half in college in Europe. She was now going to continue her studies at a local university, so she too needed a car. Once again, I emailed Chris Counsel at O'donnell Honda. This time I did not do any pricing in advance. We set time to come in. We looked at a couple of cars, and then the deal was done. We drove off the lot with a 2013 Honda Civic. Only after I got home did I check the pricing with my car buying service, and my suspicion was confirmed. O'donnell Honda's price was less then the recommended price of my car buying service. Lessons learned: O'donnell Honda has a great pricing structure. I got exceptional prices with each of my THREE purchases in the past six months. There is no need to haggle with pricing with O'donnell Honda....and finally, Chris Counsel is NOT your stereotypical car salesman - if you want to deal with a no pressure, straightforward and honest salesman, then call CHRIS COUNSEL. (I would be remiss in this review if I didn't compliment the finance department. Rajiv in finance is the icing on the cake of this easy-to-deal-with dealership. Once again, he is professional, patient, helpful and courteous. A pleasure to deal with each of the three times I purchased a vehicle). More

I only have nice things to say about ODonnell Honda. This was my 4th car purchased from them and each encounter has been great. Each person that I dealt with was knowledgeable, curteous, and interested in ma was my 4th car purchased from them and each encounter has been great. Each person that I dealt with was knowledgeable, curteous, and interested in making my experience as painless as could be. Brian gave me the best deal ever, Jason had the finances squared away in a flash and Chris took the time and had the patience to show me all of the new features the Pilot has. I could not have gotten better service anywhere else. I think everyone should rush right over and buy a new Honda from ODonnell Honda!!!! You will be glad you did!! More

We returned to O'Donnell Honda after buying an Odyssey there 10 years earlier. We'd shopped around for a used 2011 Fit but at O'Donnell we got a new 2013 one that would cost us less over the life Odyssey there 10 years earlier. We'd shopped around for a used 2011 Fit but at O'Donnell we got a new 2013 one that would cost us less over the life of a 60 month loan. Plus they treated us great, with almost no fooling around, and Mike Garvey and manager Ken, who sold us the Odyssey, threw in a couple dealer extras for us. Thanks, guys, I recommend and would return without hesitation. More