O'Meara Ford - Service Center

Mike was very helpful and also explained as the delay of trunk harness. Great work trunk harness. Great work More

They always have a shuttle available for you Very clean service area Writers are always professional service area Writers are always professional More

1 I give my experience a 'zero'. I was needing a simple replacement of an alternator. I called and asked how far out you were booked for service. I was told Wed 26 April @ 07:30. Whe I was needing a simple replacement of an alternator. I called and asked how far out you were booked for service. I was told Wed 26 April @ 07:30. When I made the appointment, I asked if I should expect my car back on Wednesday or Thursday? I was told more than likely Thursday. When I dropped my car off, several service employees were there looking my car over and putting down paper. I was impressed with the intake. My service advisor sent me a text right after dropping off stating texting him was the fastest way to reach him and that he would text me once they diagnose the issue. I did not receive a text on the day I dropped it off at 07:30. Expecting my car back the next day, I awaited a text or call in the morning telling me what I already knew... bad alternator. By noon I had not received a text or call yet. I waited until after the lunch hour, and texted my service advisor just after 13:00, asking for an update. By 14:30 I had not received a return text from the Service Advisor, so I called. I got a different service advisor on the phone. His first question was, what are we doing for you? I explained I had an appointment the following day at 07:30 to get an alternator replaced. He sighed and said in a stressed voice and said, your car hasn't even been assigned a technician. I asked him if my car would be ready by the end of the business day and he said no. I asked him not to do anything with my car, that I was coming to get it. There went my two days off to get my car repaired in which I made an appointment for More

5 Had a great experience. Miranda helped me through the entire process. And worked with insurance. Thank you guys so much Miranda helped me through the entire process. And worked with insurance. Thank you guys so much More

The facility is nice, the service center is nice and helpful. Wish the Ford car was equal to this quality. helpful. Wish the Ford car was equal to this quality. More

Good service. Did not have to wait to long. Did not have any coffee ? Comfortable waiting rooms. Did not have to wait to long. Did not have any coffee ? Comfortable waiting rooms. More

Loved that you guys make house calls. Had an oil change and recall software fix, was awesome. Had an oil change and recall software fix, was awesome. More

Mark was great to work with. Service was A+. 110 years shows how to treat customers Service was A+. 110 years shows how to treat customers More

Quick service, helped problem solve an issue I was having. Very friendly staff in service having. Very friendly staff in service More

Really helpful, and always try to answer our concerns, try to explain what's wrong and how could it be fixed! try to explain what's wrong and how could it be fixed! More