O'Meara Ford - Service Center

The customer service here could Improve in many different ways. After I picked my truck up from service I broke down on the highway about 1 mile from the service center. I called and asked to speak to the ma ways. After I picked my truck up from service I broke down on the highway about 1 mile from the service center. I called and asked to speak to the manager and never got a call back. I would not recommend this place to my worst enemy. More

I scheduled service for my truck a week prior for the following Monday.Once I dropped it off Monday morning, I was told to give it until end of day monday or early Tuesday to get an update. At that time, following Monday.Once I dropped it off Monday morning, I was told to give it until end of day monday or early Tuesday to get an update. At that time, I instructed the service rep to contact my husband and provided his number for follow up. He instead contacted me to give diagnosis, cost, and ask if I wanted to proceed. It took over 15 hours of diagnosis to tell me the throttle (on the top part of the engine), which happen to not be covered by my service contract, and tune up is needed for over $600(parts and labor). The pricing and duration of time it took to diagnose was unacceptable, being that i scheduled service for a specific date. Seems I was quoted a high amount and they took an unexpected amount of time to diagnosis the issue and dont really care about taking your time or money. I won't be going back. More

Always good service and quality work . Unfortunately the wait was longer than usual. I was told technicians had gone home sick. Unfortunately the wait was longer than usual. I was told technicians had gone home sick. More

Omeara’s staff is terrible with communication. They don’t answer their phone and don’t return phone calls. I brought my car in for what I thought would be covered under my warranty, it was not. Wh They don’t answer their phone and don’t return phone calls. I brought my car in for what I thought would be covered under my warranty, it was not. When they told me that I advised them I’d be putting up my car since I couldn’t afford what they quoted me, I was never told my total until I arrived. They charged me $229 for a visual diagnosis, even after I advised I was upset I they did take $20 off the total but over $200 for a visual diagnosis is a bit much when I wasn’t expecting it. More

Friendly service advisor. Nick was happy to answer my questions and reached out to me to confirm the services that I had requested. Nick was happy to answer my questions and reached out to me to confirm the services that I had requested. More

That are helpful and communicate well. Everyone has been super nice and so easy to work with. I will continue to go here. Everyone has been super nice and so easy to work with. I will continue to go here. More

Mark Bultje is an excellent service person. He asked questions and made sure they knew what I wanted accomplished. After the brake flush my brakes work beautifully! Thanks for taking care of He asked questions and made sure they knew what I wanted accomplished. After the brake flush my brakes work beautifully! Thanks for taking care of me! More

Friendly, Courteous, willing to help go to that extra mile. With no appointment they were able to get me in and done in a timely manner. mile. With no appointment they were able to get me in and done in a timely manner. More

Eugene was super helpful answering all of my questions and assisting me with a couple of small things that he definitely did not need to do. Great service and great staff. Thanks! and assisting me with a couple of small things that he definitely did not need to do. Great service and great staff. Thanks! More

Tony is outstanding in the quicklane area. I bought my 2011 explorer there in jan 2011 and have ONLY had it serviced there due to employees like Tony. I bought my 2011 explorer there in jan 2011 and have ONLY had it serviced there due to employees like Tony. More