O'Meara Volkswagen

A GREAT, CONVENIENT, PLACE TO HAVE MY BLUE 2018 VW CONVERTIBLE WITH 108,000 MILES ON THE ODOMETER SERVICED. The employees I worked with in the service department were very friendly, and the area wh CONVERTIBLE WITH 108,000 MILES ON THE ODOMETER SERVICED. The employees I worked with in the service department were very friendly, and the area where customers wait for their vehicle to be services is outstanding, with five comfortable armchairs on a light blue carpet. A large color TV is there, and customers can change channels if they wish. Four electrical outlets allow for charging a cell phone or playing a radio to help the time pass pleasantly. Browsing among new vehicles for sale in the Sales Department about 100' from the Waiting Area also helps pass the time. Free snacks and coffee or hot tea are also available. More

I hope not to return. Diagnostic should be dedicated from over price charges. For a $311 item, I was barged including,diagnostic,labor, $899. Which replacement of part d Diagnostic should be dedicated from over price charges. For a $311 item, I was barged including,diagnostic,labor, $899. Which replacement of part didn't take a rocket science to do, just someone mechanically inclined. Then they make my appointment for 730am, does t say they don't open until 730am, so don't come early. Which I did and knocked on window and was ignored. Plus kept my car all day. Why make an appointment? I have told everyone I know about my experience and all say they do t use dealerships for repair. More

Justin was great. Very professional and went above and beyond to help me. The process to have a manager sign off on this is awful. I waited a couple hours and I was pa Very professional and went above and beyond to help me. The process to have a manager sign off on this is awful. I waited a couple hours and I was paying cash Justin finally pushed things through More

Oscar was fabulous! No pressure and just showed me the cars capabilities. I told him what I was looking for and he got me exactly what I wanted. No pressure and just showed me the cars capabilities. I told him what I was looking for and he got me exactly what I wanted. More

Great customer service helped me out finding the problem and fixing it for me helped me out gather what needed to be done and proceed felt like they cared about me and wanted to help me instead of other pla and fixing it for me helped me out gather what needed to be done and proceed felt like they cared about me and wanted to help me instead of other places I've been to where they blew me off or wanted to charge for work not needed to be done well go back to get my car done there again. More

Edit on September 20th, 2022: Because I complained about their service, O'meara decided to back out of the agreement after I signed and overnighted the paperwork and a $17k cashier check. They're not about their service, O'meara decided to back out of the agreement after I signed and overnighted the paperwork and a $17k cashier check. They're not answering emails, texts or phone calls. I got VW of America involved and they're not even answering to VW of A at the moment. Don't know if or when I will get my money back. *** original review on September 14th: They were going to overnight my paperwork a week ago. Still haven’t received it. I wonder if I will ever get my car. I put down a deposit on the car I wanted months ago. The car hit the lot on Wednesday September 7th, today Wednesday September 14th I still have not received any paperwork. The dealer seems to struggle to overnight me paperwork so they can release the car and I can get it shipped to my home. I talked to management at Omeara, and they apologized, but that’s basically it. Customer care at this point is 0. No one picks up the phone. My sales guy replies to texts sporadically but can’t seem to get the paperwork mailed to me either. Don’t know what is going on at this dealership, but it isn’t good. Very disappointed in Omeara at the moment. More

Very friendly, thorough, honest, and professional. The lyft shuttle was a nice plus. Would highly recommend for your regular service. The lyft shuttle was a nice plus. Would highly recommend for your regular service. More

Very convenient and easy to work with—needed a battery replacement on a Saturday and they got me in right away, super fast. Really appreciated the ease and speed. replacement on a Saturday and they got me in right away, super fast. Really appreciated the ease and speed. More

I have always been given exceptional service at OMera Volkswagen. The service staff always answer my questions and are honest with their responses. Volkswagen. The service staff always answer my questions and are honest with their responses. More

Outstanding customer service. Thank you Brittanie. Appreciate her and Steve for all there help. Great team Thank you Brittanie. Appreciate her and Steve for all there help. Great team More