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O'Meara Volkswagen

Thornton, CO

Overview
Employees
Reviews
Vehicles
4.1
1,200 Reviews
The O'Meara family is thrilled to welcome Volkswagen onto our brand group and into our hearts! Serving Colorado for over 100 years, since 1913, O'Meara has been family owned and operated, represented by 4th generation leadership. As Colorado's newest Volkswagen dealership we look forward to proudly serving the greater Denver area from 104th in Thornton. Best selection of new and used vehicles in the area: At O'Meara Volkswagen we understand that one car doesn't fit all which is why we offer the best selection of certified and preowned inventory in North Denver, and deliver the best value. The O'Meara Automotive Group believes in giving back to the communities in which it serves. 4 generations and over 100 years ago, the company has given millions of dollars and thousands of hours to schools, charities and community organizations. Over 100 Years of Business: Because of our long standing reputation, we are considered by Denver residents to be the most preferred Volkswagen, and used car, dealer in the whole State of Colorado. Mr. O'Meara founded his business in 1913 upon the principles of honesty, integrity, personalized customer service, as well as being a good steward within the auto dealer community. These ideals fueled O'Meara's success as one of the first Ford dealerships (appointed by Henry Ford himself), an award winning collision repair centers, and now Colorado's newest Volkswagen franchise. Should your Volkswagen need assistance on the road we'll come get your car. The new vehicle you purchase from O'Meara VW will receive free towing, tire-changing, unlocking, jump-starting, or extra gas if you run out, as well as VW CareFree Scheduled Maintenance. Service Visit Benefits: • Free Comprehensive Car Wash • Free Shuttle • Free multipoint inspection • Factory trained and certified technicians • Original equipment manufacturer parts Community Programs: The O'Meara Automotive Group is committed to education and its ability to influence individual lives, families, and communities. Inside the showroom there is an abundance of comfortable seating from which to work on your laptop, using the free wireless network. Enjoy complimentary snacks while you shop for a vehicle or are in for service repairs. The kids can enjoy the play area complete with computer games, coloring books and Lego table.
Contact Dealership

1900 W 104th Ave

Thornton, CO

80234

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Showing 1,200 reviews

July 25, 2023

Friendly and courteous. Would have liked more communication about why a warning light appeared and whether the issue was resolved. More

by ladypenelope66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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Jul 26, 2023 -

O'Meara Volkswagen responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

July 24, 2023

The sales process was smooth. The customer service since then has been difficult. I have had to follow up multiple times to get any help or information More

by KP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin Seaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Stern
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Jul 27, 2023 -

O'Meara Volkswagen responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and someone from our management team will reach out. We'd love to get to the bottom of this and turn things around for you.

Jul 27, 2023 -

KP responded

feel free to talk to justin, or steve, or caitlyn. resolution is all i am asking for and no one in your organization is capable of providing it. i traded in my vehicle on 7.1 and as of 7.27 my prior lender is still not showing payment and my credit is being impacted by your incompetence. i am receiving collections calls and notices. and of course, my last email to both steve and justin this week asking for an update was not answered...again. first the excuse was "funding" was delayed, then the excuse was the ach to my bank did not go thru "for some strange reason", now the excuse is that "fedex took 3 days to deliver an overnight package" with the paper check payment to my bank. no one has proactively tracked my issue thru to resolution or followed up without my prompting. i am having to check my account every day and then either call or email to have someone say that it is someone else's fault. some ownership and follow thru would be appreciated, but 4 weeks into this customer service nightmare i am still having to follow up multiple times with no resolution. i would like some additional compensation for my time, effort, struggle, stress, and credit impact. the offer of the small token i received from steve (with multiple strings attached) is not sufficient for the amount of effort and frustration your people and process have caused. another option would have been to encourage me to make my next due payment to maintain my stellar credit history, but was assured that "we handle hundreds of transactions and we do this all the time". a little less arrogance and a little more customer service would go a long way. as i am typing this caityn called to tell me that she spoke to my bank and they cashed the check this morning 7.27 and my account is now fully paid off, although i won't see it on my account portal for 3-5 days. while the fedex was not proactively tracked, or even tracked when i emailed earlier this week asking for a status update, when i spoke to caitlyn today, she jumped right into action and got me some information. it was also very tricky of your team to request my 5 star review immediately after the sale completed and before your poor customer service showed itself. by design i am sure

July 23, 2023

My car was done sooner than I expected. Everything was completed properly and at a cost lower than expected More

by ronten52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Diaz
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Jul 24, 2023 -

O'Meara Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 20, 2023

O’Meara was great. They identified some issues with the vehicle and replaced them under warranty. More

by tcarlson190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Hafenstine
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Jul 21, 2023 -

O'Meara Volkswagen responded

Thank you for taking the time to leave us a five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing O'Meara Volkswagen.

July 20, 2023

My experience of the visit on the day was excellent. On Saturday I called for an appointment to have my id.4 get the 10000 mile checkup. I was told I didn't need an appointment and just show up on Monda More

by Tbier
Recommend Dealer
Yes
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Jul 20, 2023 -

O'Meara Volkswagen responded

Thank you for this helpful feedback for our service department! We will share your comments with them, and please don't hesitate to let us know if we can be of further assistance.

July 16, 2023

Check in, problem diagnosis and check out were speedy. I liked that. They stayed in touch with me about the status of my repairs More

by LEWELLYNKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Wright, Heath Hafenstine
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Jul 18, 2023 -

O'Meara Volkswagen responded

Thanks for sharing about your experience with O'Meara Volkswagen. We appreciate your business and hope to see you again soon!

July 15, 2023

They were very helpful with the unusual method to our transaction. Thank you for being awesome. More

by chrismadmoose
Recommend Dealer
Yes
Employees Worked With
James Huett, James Huett
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Jul 16, 2023 -

O'Meara Volkswagen responded

Thanks for sharing your thoughts about your experience with O'Meara Volkswagen. We appreciate your business and hope to see you again soon!

July 13, 2023

Brittini was great to work work. Process was easy and efficient. She was very helpful More

by Kacyvigil12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittanie Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leonel Diaz
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Jul 14, 2023 -

O'Meara Volkswagen responded

Thank you so much for choosing O'Meara Volkswagen! Please let us know if we can be of any more assistance!

July 13, 2023

The customer service email on the website bounces, the Facebook messenger doesn't respond, and I'm being run around in email from Ford and other locations. I bought a vehicle at VW and was supposed to rec More

by MMSTJOHNEMAIL
Recommend Dealer
No
Employees Worked With
Zach
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Jul 17, 2023 -

O'Meara Volkswagen responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and someone from our management team will reach out.

July 12, 2023

Great service and customer response. I live and work far from the dealer, however, the staff makes it a pleasant experience. Thanks! More

by ROSY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Wright, Heath Hafenstine
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Jul 13, 2023 -

O'Meara Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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